Name Strings review for Zepto Product Personalizer

The support team is really bad at solving the problem. They just roam around the bus without a definate answer and at the end just blame everything on the customer. Because of a bug in their software which they took over 6 hours to figure out we lost over 70% of our revenue. I bet any other app developer would have responded us in time and resolved it as soon as possible considering we have been their loyal customer for more than 2 years. Not recommended.