Name Strings review for Zepto Product Personalizer
Sept. 3, 2025
The support team is really bad at solving the problem. They just roam around the bus without a definate answer and at the end just blame everything on the customer. Because of a bug in their software which they took over 6 hours to figure out we lost over 70% of our revenue. I bet any other app developer would have responded us in time and resolved it as soon as possible considering we have been their loyal customer for more than 2 years. Not recommended.
Dear Merchant, Thank you for being a loyal customer with us for over 2 years. We truly value merchants like you and are very grateful for your trust. We are deeply sorry for the unfortunate issue that occurred in your store. The cause turned out to be quite complex and rare — something our team had not encountered before. Because of this, our support team first tried solutions related to metafields, which are the most common reason for such issues, but unfortunately, those did not resolve it. Our team worked continuously until the root cause was identified and the issue was fixed, though we regret it took longer than expected. Please rest assured that we have already implemented safeguards so that this does not happen again for you or any other merchant. Once again, we sincerely apologize for the trouble this caused and appreciate your patience and continued support.
Product Options, Product Personlizer, Product Customizer