LegacyTouch review for Zepto Product Personalizer

Oct. 24, 2019

Absolutely a fantastic app that has transformed our customer experience. We sell customized fingerprint jewelry and being able to see custom inscriptions "engraved" on the piece as they type - even curving text around the inside of a ring! - is so helpful for our customers. It also handles the addition of accessories, like a chain, a birthstone charm, a premium bail, etc., and shows those additions dynamically on the product photo. The ability to use conditional logic to show/hide different options is also key, allowing us to be really flexible in how we set up our products (see https://legacytouch.com for examples of what is possible). A little bit of a learning curve, sure; but, that generally comes with the territory when you have lots of flexibility and options. Support, in general, is really good. Not super communicative, but very willing to implement special requests and troubleshoot bugs in a timely manner. I do wish there was a better way to handle deploying bug fixes and code updates - those generally get pushed to our production site without notice and have occasionally caused issues. But overall, we are very pleased with this app.