MAG: Product Reviews
The reviews for this Shopify App are mostly positive, with users praising the ease of installation, customer service, and functionality. Many users appreciate the quick and helpful support provided by the team, especially in resolving issues and customizing the app to fit their needs. The app is described as user-friendly, professional-looking, and reliable. However, there are a few negative reviews mentioning slow support, difficulties in customization, and concerns about data privacy.
Review RSS feed
Very slow to respond to inquiries (if it all) about issues. We've had on multiple occasions now, reviewers data (email) be leaked. Multiple customers report phishing where scammers think that they are the owner of our store. The first time it happened, they said it was an issue on their end that they resolved. It has since happened again, and upon outreach, they do not answer. Recently we had the customer review follow up email sent to us. Looks very different from the template that is provided and the testing on the app. It was embarrassing to see the issues with the review app email, displaying code to customers. When looking at the reviews on a phone from a customer lens, and it says "read more" with an option to click. The button does not work. Overall, we would strongly recommend a different review app. Regardless of the price tier, there really shouldn't be this many issues, nor data concerns from an app.
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