MAG: Product Reviews
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include excellent customer service, easy installation and configuration, and helpful support for setting up specific features. Customers appreciate the functionality and reliability of the app, as well as the quick issue resolution by the support team. However, some negative themes include slow response times to inquiries, data privacy concerns, occasional technical issues, and difficulties in customizing certain aspects of the app. Despite the positive feedback on customer service, there are instances where users have faced challenges with support availability and responsiveness.
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Very slow to respond to inquiries (if it all) about issues. We've had on multiple occasions now, reviewers data (email) be leaked. Multiple customers report phishing where scammers think that they are the owner of our store. The first time it happened, they said it was an issue on their end that they resolved. It has since happened again, and upon outreach, they do not answer. Recently we had the customer review follow up email sent to us. Looks very different from the template that is provided and the testing on the app. It was embarrassing to see the issues with the review app email, displaying code to customers. When looking at the reviews on a phone from a customer lens, and it says "read more" with an option to click. The button does not work. Overall, we would strongly recommend a different review app. Regardless of the price tier, there really shouldn't be this many issues, nor data concerns from an app.
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