MyAppGurus Product Reviews
Best Shopify Product Reviews App - MyAppGurus
Rating
4.6
feedback
225
chart
#2,249
All reviews
Rating Breakdown
Review RSS Feed
July 21, 2024
This app has access to customer data and, in my case, has sold it to a third party. I have screenshots of how excat wrote to the customers who left a review, even in the exact same order... the mail was sent from [email protected]. My business suffered a huge loss as a result. Be careful.
Hello Kayf, We want to assure you that the security and privacy of our users' data are of utmost importance to us. We have not shared your data with any third parties and have implemented rigorous measures to protect it. We apologize sincerely for any frustration or inconvenience you may have experienced. To address your concerns directly and clear up any confusion, we would like to propose a brief call at your earliest convenience.
Oct. 10, 2024
Customer service is awful, the worst I have ever had, it is impossible to get any answers when you have an issue. I would highly suggest choosing a different App. The Chat app says they are available, But I have been trying to talk to someone now for over 2 weeks. I am now looking to change to a better App. UPDATE!!!!! The App is now working, we had a few more glitches and server issues, but the team have been in touch and resolved the issues. Hopefully it will run as expected from now on. Much improved customer service has resulted in my more favourable review. UPDATE BEWARE! BEWARE! BEWARE! I noticed I was getting less reviews and when I checked this company now want to charge me $14.99 per month to collect them, when I signed up they said it was a free app. - DO NOT INSTALL THIS APP - YOU WILL REGRET IT
Hello, Thank you for providing feedback on our application. We appreciate your input, but we hope you understand how a 1-star review can significantly impact our business profile. To address your concerns, we are offering you a dedicated 4-hour session to resolve all your queries and issues. We are committed to providing you with the best possible solution. I hope this offer works for you, and we look forward to hearing from you soon. Best regards, MyAppGurus Team
May 22, 2024
It is easy to use, but the support services are very poor and extra fees are required for developments, which is not acceptable. Also, the application visual areas are not sufficient.
Dear Yunus, We apologize for any inconvenience you’ve experienced and appreciate your feedback. The fees you mentioned are for the customizations you requested for the layout and structure. Aside from that, we provided you with custom CSS and made changes at your store level. Nevertheless, we are truly sorry for the issues that occurred and kindly ask for your trust once more. Regards, MyAppGurus
May 14, 2024
Went smoothly till i tried to transfer my shopify reviews, spreadsheet would not work even in their format. Customer service didnt have a clue. Considering the whole function of the app is to allow import of shopify reviews it failed tremendously and was just a waste of time, dont understand how it takes someone this amount of time to solve something like this when this is the sole purpose of the app EDIT: MAG reached out and tried to resolve the issue, unfortunately i had already found a different app to use. Its a pity as Ashu was a credit to mag, unfortunately the first person I dealt with was out of their depth
We're truly sorry for the inconvenience and frustration you've experienced. As earlier communicated with you the feature you referring to is working fine. Thanks for the 3-star review, let us know how can we make it 5-star. Regards, MyAppGurus Team
April 15, 2024
asks owner approval then doesnt give an option to approve
We're truly sorry for the inconvenience and frustration you've experienced. Let us know what kind of rules you want to approve the review & publish it on the store. Please give us another chance to assist you—we're committed to making things right. Regards, MyAppGurus Team
April 15, 2024
Image is really tiny I don't get it !!!
We're truly sorry for the inconvenience and frustration you've experienced. Let us know your exact requirements by contacting us via live chat or mail us at [email protected]. Please give us another chance to assist you—we're committed to making things right. Regards, MyAppGurus Team
April 9, 2024
App ONLY supports english language at least for the whole E-Mail processing feature. It's not possible to customize or translate those Request Review E-Mails. AppStore says otherwise to that's not an accurate description.
We're truly sorry for the inconvenience and frustration you've experienced. We can understand how difficult it could be for you. Please give us another chance to assist you—we're committed to making things right and requesting you contact us via live chat or mail us at [email protected] Regards, MyAppGurus Team
March 28, 2024
No import/export functions whatsoever. No ability to change review date. Dates are not even implemented.
We deeply regret the inconvenience and frustration you've encountered. We acknowledge the importance of the date field for reviews during import. Please grant us another opportunity to address your concerns. We are dedicated to rectifying the situation and urge you to reach out to us through live chat or via email at [email protected]. Best regards, MyAppGurus Team
March 25, 2024
Comment content is not displayed
We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right. Regards, MyAppGurus Team
March 23, 2024
I sent two inquiries for help and still no answer back From customer service.
We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right. Regards, MyAppGurus Team
March 23, 2024
Dead app. No reply from support.
We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right. Regards, MyAppGurus Team
March 20, 2024
customer service is terrible and makes me wait for hours
We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right. Regards, MyAppGurus Team
March 1, 2024
ne télécharger pas cette application. Elle beug en permanence, des fois les avis s'enlèvent du site c'est vraiment n'importe quoi. Le support ne répond à aucune demande !!!!!!!!!!!!
Nous sommes vraiment désolés pour les désagréments et la frustration que vous avez rencontrés. Nous travaillons activement à améliorer notre service client et à garantir que chaque demande reçoive l'attention qu'elle mérite. S'il vous plaît, donnez-nous une autre chance de vous aider : nous nous engageons à arranger les choses. Salutations, L'équipe MyAppGurus
Feb. 22, 2024
This app sucks and is a complete waste of time. The customer service is horrible. I have sent it 4 inquires for someone to help but no response. I finally got 1 response sending me the same instructions posted on their app which clearly is no help. DON'T INSTALL THIS APP!
We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right. Regards, MyAppGurus Team
Dec. 10, 2023
rien en Français un galère
We appreciate your feedback and would like to express our sincere apologies for any inconvenience you may have encountered while using our product review app. We have carefully reviewed your comment, and it appears there might be a misunderstanding regarding language support. Could you please share your specific requirements with us so that we can assist you more effectively? Once again, We apologize for any inconvenience this may have caused.