DMoose review for Stamped Product Reviews & UGC
Dec. 19, 2022
I have never seen such poor customer service like I have been consistently sending email that we need to implement a particular functionality that you supposed to give us already. First we purchased premium plan and the tag/topic filter functionality was not working then you guys said it was mistakenly added and you need to purchase the Pro Plan, and even after getting pro plan that functionality is still not working at all and your support is not replying back on email from last week. If there was rating less than 1 star I would have given you that.
Hey there DMoose team, I'm sorry to hear about your experience and I've taken a look into your support requests to try and get a better picture of how this happened. It looks like you have been submitting all of your support tickets through our new "Feature Requests" form which is actually an unmonitored inbox. We accept suggestions on how we can improve our products through this method. I do apologize that this left you without any response from us, and we'll be taking a look at that form to ensure this doesn't happen again. I see you have left Stamped, but should you choose to return we would be more than happy to help get you fully set up and successful.
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