Wilderdog review for Stamped Product Reviews & UGC
Jan. 14, 2023
Stamped 'support' is the worst. Do NOT waste your money on this app. I am paying $600/mo for the Professional plan. There is a permissions bug that their support team cannot figure out, and instead of helping, they simply ignore open tickets. New tickets are responded to, but then I am ghosted again. For this premium price, you would expect reliable support. I am going to uninstall.
Hi Rachel, Thanks for taking the time to outline your recent feedback here. I am sorry to see this has been your experience so far. From our support tickets with you, I can see your Klayvio issue has been resolved and that Ashok has also found a solution he will be communicating with you in your upcoming support call. To address your comments on feeling "ghosted", from what I can see we need to do a better job setting expectations when we have escalated your request to our senior support or product engineers for further investigation. We had not stopped replying, but your ticket had been further escalated to our Senior team which can have increased wait times associated. You have my commitment to improved communication on this front. Please do let me know if there is anything more I can do to help support you and your team!
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