HeatedTek review for Stamped Product Reviews & UGC
March 1, 2023
Terrible experience with this app and its developers! I've been having issues across all stores First, when I downloaded and PAID for a plan the app glitched and then would not let me use the features I just paid for?! You would think after downloading the app and then paying for a plan without a trial you can use it and its features right away?? Second, the app has major bugs and technical issues and would not appear properly on the store. When I contacted support for all these issues it took going back and forth with them for 2 WEEKS which is very counterproductive while trying to run a business. 2 weeks later they seemed to have fixed the issues but it was already too late. Please save yourself the headache and get another app.
Hi there HeatedTek team, I am sorry to see this has been your experience recently. We definitely want you to be able to see and use all the great Stamped features you should have access to. We are a small team with a lot of requests and we do try to get to them all as soon as possible! We've recently expanded our team to better serve our merchants, and get back to the fast response times our merchant love about Stamped! It looks like there have been some missed messages from us among your support tickets causing a bit longer delay in your issue's resolution. We suggest logging into our Help Center where you can access all your open requests. The issue your store has experienced is a bit complex, and our Support team is already on the case. I'll reach out separately to make sure we have the best support path set up for you. Thank you for flagging your concerns here with us. I do hope we can turn your experience around soon.
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