Spirigem review for Stamped Product Reviews & UGC
Sept. 7, 2023
I couldn't import reviews properly and immediately uninstalled the app. I've since requested customer support (mainly "James") to cancel my plan and issue a full refund but they keep avoiding the request. Eventually I was billed the full amount in my monthly Shopify billing and this has yet to be resolved. This is the only app where I've had so much trouble getting a refund. I'd avoid this app and look for something else.
Hello Spirigem team, We appreciate your response, and we'd like to clarify our efforts to assist you. Our team has been working diligently to guide you through the cancellation process, which involves a simple three-question form. However, we haven't received a response from you or received the completed form, making it challenging for us to proceed with the cancellation and refund. To ensure we can promptly resolve your concerns, we kindly request that you fill out the mandatory cancellation form that we've previously provided. This will allow us to process your request accurately and efficiently. If you encounter any difficulties or have questions about the form, please reach out to us, and we'll be more than happy to provide guidance and support. We understand your frustration, and we want to assure you that our team is committed to resolving this matter as quickly as possible. Your satisfaction is essential to us, and we look forward to assisting you further once we receive the completed form. Thank you for your cooperation. Your partners in success, All of us at Stamped
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