The Rainbow Stores review for Stamped Product Reviews & UGC
Nov. 1, 2023
Some great functionality offered, and it's great when it actually does what it says it will do. But good grief it's painful getting there. Some of the advertised functionality doesn't actually work. Some only works with impractical work arounds. And the UX of the app isn't great. It's the most buggy app I've ever used on Shopify. Plus customer service for anything other than basic stuff is incredibly slow. First responders answer quickly on the helpchat, but then pass you through to a second tier that responds via email and then things get mired down, often to a standstill. And if your issue it too difficult they just quietly abandon it.
Hello Rainbow Stores team, We appreciate your feedback and understand your frustration with your recent experiences using our product. We sincerely apologize for any inconvenience you've encountered. We want to assure you that we take your feedback seriously and are committed to addressing the issues you've raised. Our product support team has taken note of your concerns regarding functionality, UX, and responsiveness. While we work to continuously improve our app's performance, we're also focusing on enhancing the user experience and making it more seamless. We understand that you've faced difficulties with certain features, and we're actively working to rectify any bugs or impractical workarounds. Regarding our customer service, your feedback about the speed of responses is appreciated. We're in the process of expanding our support capabilities, and we acknowledge that you've experienced some delays. We're committed to streamlining our support process and ensuring that all inquiries are resolved promptly. Please rest assured that we do not abandon any issues. In some cases, when challenges are exceptionally complex, they may take a bit longer to resolve. However, we're devoted to finding solutions to any difficulties you encounter and providing you with the level of support you deserve. Once again, thank you for sharing your concerns with us. We are dedicated to making your experience with our product as smooth and efficient as possible. If you have any specific issues you'd like to discuss or require further assistance, please don't hesitate to reach out to us at [email protected]. We're here to help. Your partners in success, All of us at Stamped
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