Firegypsy 2 review for Stamped Reviews & Loyalty

Great App. It makes my day brighter every time I recieve a review. Easy and professional. Few quick?... Can customers add pictures? Also, for some reason some of my order's get "archived" in shopify and then become hidden in this app. Then my customers never get a chance to review. And even their order becomes hidden in the app until it is "unarchived" Not sure why they are randomly being archived and where the issue is. Any ideas would be great. But your app is great and is used everyday by my customers! Thanks so much