NugTools review for Stamped Product Reviews & UGC
Nov. 27, 2018
Bad app, bad customer support. We are a small business and startup so we rarely if ever reached the 50 orders per month limit, but for some reason we were always over the limit and review request emails would never be sent. However, that didn’t stop Stamped.io from spamming us with emails that we have reached our monthly limit and should upgrade. We gave up on the app until 11/1/18 when we received an email from a customer. Our customer had received a review email regarding an order that was two years old. The customer was confused, upset and panicked believing that their credit card information had been stolen and used to make a purchase. I immediately checked our records and assured him that no new purchase has been made. So I contacted Stamped.io customer support for an explanation and resolution and this was their response, and I quote: "I checked that you are in the Lite plan and it comes with a monthly of 50 order limit and it doesn't meet your sending needs. …I suggest considering upgrading your plan to a great limit so you can send review emails for all the orders placed." So after two rounds of emails and never addressing why they were sending review emails to two year old customers, we uninstalled the app. Update: No, the issue was never resolved. However, we found a much better review app in Judge.me - no 50 order limit, review importer, more features, great support and it's FREE!
Hello NugTools, We are sorry to hear about the experience you had with Stamped.io, our support team could have clarified better on the query you had. Stamped.io counts the number of orders review emails are sent out to. Once your limit is reached for the month, review emails will pause sending and accumulate in the queue. The review emails will resume sending: - on a new month when the limit is reset at the start of each month - when there's a greater order limit, an upgrade The customer had received the review email for the old order due to the large number of backlogged review emails in the queue since the app was installed. We do apologize for not addressing your query earlier and resolving your concerns. Stamped.io definitely has more value-added features compared to Judge.me, and our plans are priced competitively compared to other review apps in the market which offers a similar set of features. We hope you will re-consider our app again in the future!
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