Your Goods Central review for Stamped Product Reviews & UGC
Oct. 4, 2019
Update: I finally got ahold of the correct person and they were able to get my issue resolved within a few hours. The issue turned out to not be a problem with my (product_id) data but a cache issue with their servers. Thank you very much for stepping in and figuring out what the real issue was and getting it resolved. You provided great customer service. I've used this app for a while and the support used to be really good. I've had a issue for a week were reviews imported just don't show up on the product and if I search for the product_id I can't fined them. I've been emailing back and forth with support and they won't really look into the issue. just telling me that the reviews have been synced or sending me a document telling me how to reassign reviews to other products. The support for this app used to be great but once it starts taking over a week to get help its not use-full anymore.
Hello there, Thank you for your feedback! Our team will be getting in touch with you shortly to rectify the issue you are facing with your reviews. We realized that the reviews you've imported had incorrect product data (product_id), and hence the product isn't attached to the correct Products. The issue has been resolved for ya as per our latest email to you :) Our support team is always dedicated towards helping our users, and we will take your feedback seriously and check on our processes to manage our support more effectively :) Thank you!
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