Posh Kartara Beauty review for Stamped Product Reviews & UGC
Nov. 28, 2019
I've had this app for only a couple of weeks now. I decided to change the theme on my store and all of a sudden, all of my customer reviews disappeared. I reached out to the app developers for assistance and I was told I need to manually add a code to my site before my reviews would show again...I'm not good with code and the developers told me they could help me and then sent me their pricing page for assistance. Like what? Why are you charging your customers who need technical assistance with the app? This is the first time that I've had a app developer tell me that they would charge me for using their technical support. No thank you. I have found a better app for reviews that doesn't charge their customers when they need assistance. I will be uninstalling this app.
Hello Posh Kartara Beauty, Thank you for your feedback. We've reached out found that the review widget was removed as the theme was changed, usually, this would remove any codes that we've previously installed for you on the theme. However, you can simply reinstall the widget easily via the App => Settings => Main Widget => Reinstall widget on the theme, this would actually re-add the necessary codes to your new theme. We've actually reached out on another separate email on assisting on the installation but it seems the collaborator account hasn't been accepted. We'll reach out again via email just in-case :) Thank you!
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