Teas and Tisanes Australia review for Stamped Product Reviews & UGC
Dec. 10, 2019
Missed opportunities. We've been using Judge.me on our other sites & decided to try try this app based on the good reviews. Unfortunantley, the app did not deliver for us. For whatever reason, some emails were not sent to the customers- even the ones in the queue. I'm sure customer service would have helped us (they responded quickly on a different question during set-up) but we didn't bother contacting them this time around because we got turned off by having a basic function not work on the onset. Thank you for the free trial, & more power to the developers, but for now we're shifting back to Judge.me. Cheers!
Thank you for your feedback! We checked your account and found that the emails were not added to the review requests queue as the orders are not updated as "Fulfilled" on Shopify. Unlike other apps, Stamped.io would only be sending the customers a review requests email upon order fulfillment, this ensures that customers aren't receiving the review request emails earlier than they would be. If you're keen on giving Stamped.io another go, our support team is always here to help you set this up properly and guide you through the settings. Cheers :)
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