immunizeLABS review for Stamped Reviews & Loyalty

June 2, 2021

I had rated them a 1 star because they have no chat and it took forever to get a reply to an issue. The second issue is that they point to the documentation which is terrible. Example: I wanted to upgrade and get video reviews ability. You go to the app and search for video and nothing comes up. Their answer was upgrade and then you will see what you need... Anyway, they did get back to me and answered all my questions. I did upgrade. I wanted to move the Q&A out of the reviews section because people looking for answers would not think to look in the reviews for it. They custom moved it for me in the same day! It seems that they are quite competent and responsive. They just need to either implement a chat or improve the documentation. Their email turnaround time did improve dramatically. In the end, on a live site what maters is effectiveness and they delivered! worst customer experience ever! They have no chat. For a live store when something goes wrong, you want answers fast. At best, it takes 24-48 hours for a response and most of the time it takes going back and forth many times before anything is resolved which translates into a week to resolve any issue. They are located in Asia so there is always a day lag time. If you post 3 questions or have 3 issues, they usually answer only one forcing you to constantly repeat yourself. Forget if you have a complicated problem that you need to chat with someone or call.. I have stayed with them because they will do their best to find a solution for you when other apps simply provide terrible service