Picco Puppy review for Stamped Reviews & Loyalty

Nov. 22, 2020

Top 2 reasons why I like Stamped.io: 1. I LOVE the look of the customer reviews on my Shopify store (store.piccopuppy.com) AND my website (www.piccopuppy.com)! 2. Fantastic customer support! Their responses were slow at first. My questions were responded by different reps which caused confusion. I almost gave up on them. But they came around and in the end completed everything I asked for with minimum fuss and in a timely manner. The entire process took about 10 days. Thanks to Mohamed in particular. Top 2 areas where I'd like Stamped.io to improve: 1. Add live chat support. I LOVE Shopify's live chat support. Whatever issue I have is resolved with one live chat. Email support is just so slow and cumbersome in this day and age. I lost count how many emails went back and forth. 2. Make everything work out of the box. I had to ask for a number of tweaks because the options simply were not available in the app. 1 gripe: I upgraded from Premium @ #39.99/mth to Business @ $99.99/mth because I wanted the option to allow customers to upload videos to their reviews. I'm not happy having to pay another $60 for that one feature that I want, which may never even be used. Video reviews should be part of the Premium in my opinion. If the added cost is to pay for bandwidth, then allow for a certain amount before requiring a customer to upgrade to Business. Overall, I'm happy I chose Stamped.io. I'd give it 4.5 stars. I gave five because 4.5 isn't an option.