Catie's Miniatures review for Stamped Product Reviews & UGC
Feb. 2, 2021
I would have love to give this app a good review, but quite frankly I hope this review is help to improve the app. Clicking from Shopify app page, the app takes absolutely forever to load. The reviews to my customers never load, unless they click on the "Have trouble loading, click here" , which isn't helpful because their review gets erased and they have to start over on the stamped website which is so bad!!! And the app website is incredibly slow. Sadly I would delete this app in a heart beat and replace with something better if it wouldn't take my reviews on my site with it. Super disappointed, saw it on Tik Tok and had my hopes really high, but was let down. PLEASE improve this app, I know it has so much potential to be AWESOME. Update: Thank you so much for getting back to me! I am having three issues. The app loading from the Shopify store (has improved since the update). But most importantly the emails interacting with my customers. Two problems. The email isn't submitting for their mobile review (but does work on desktop but 80% of mine use their phone). And the "resend" email is not being sent to them. I followed up with two customers after the resend email label had been present in the stamped.io website, and nothing.
Hello Catie's Miniatures, Thank you for your feedback, and we are sorry to hear about the issue you are facing with our app's dashboard. Our engineers are doing extensive testing and have confirmed that the dashboard is loading well across various devices and browsers, this is most likely a browser cache issue. Our support team will be reaching out to you to assist with troubleshooting the issue and ensure that you're able to log into the dashboard as intended :) Update: Our support team have tried reaching out to you via a phone call, but it seems that the number is not in use. We have sent you an email to follow-up on the issue. Hope to hear from you soon.
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