Nordic Catch review for Stamped Reviews & Loyalty

I was hoping Stamped Support would be better by now. I've had them for 4 years. I'm on the business plan paying over $200 a month, and it STILL takes days to get simple issues fixed. There is NO live chat, they claim to have 24/7 support, but if you reach out on a Friday, good luck getting anything until Monday. Notice all their 5 star reviews are new customers. They do this on purpose, deliberately asking for a review after completing a support ticket, so you feel like they are amazing! Their app will be the slowest app on your store. You will encounter bugs especially when updating your theme. Customization is not great, even after Shopify Online Store 2.0. I will be moving over to something simpler, faster, and nicer looking soon. I know they won't care because unlike 4 years ago, they are way too big to care anymore.