Appio Amazon Reviews
The reviews are overwhelmingly positive, with many users praising the app’s ease of use, quick setup, clean interface, and ability to import and display Amazon or other platform reviews on Shopify. A recurring strength is customer support: many reviewers mention fast, friendly, and helpful responses, with some noting that the team quickly fixed bugs or even added requested features. Several users also say the app improves trust, conversions, and the overall look of their store, and they appreciate customization options and the free plan features. The negative feedback centers on reliability and limitations. Some users report that the app only imports a limited number of reviews, does not sync new reviews properly, and has issues with exporting reviews or integrating with other tools. Others mention broken or missing functionality such as star ratings not appearing on collection/home pages, slow loading, errors when customers try to submit reviews, and problems uploading via Excel. A few reviewers are especially frustrated by poor support or lack of contact options, while others say they may need to switch platforms because of these issues.
Review RSS feed
This app sucks, it only allows you to import the first 100 reviews available, thats it. There is no support at all, no email. DO NOT BUY They followup minutes after i leave a review though, but offer no support, no email to even reach out to them. They only respond to a bad review. What is the point of using this if you can only get 100 reviews, lame.
Hi, We're sorry to hear that you've had a frustrating experience with our app. We'd like to clarify a few points regarding your feedback. Regarding the 100-review limit: Amazon limits the number of written reviews displayed on each product's review pages to a maximum of 100. This is a limitation imposed by Amazon. You can verify this yourself by checking the review pages of any Amazon product. Apps that rely on the reviews Amazon makes available through these pages are subject to the same limitation. Please note that Appio does not limit the total number of reviews you can import to 100. You can use multiple Amazon product URLs to import additional reviews for the same Shopify product, with up to 100 written reviews available per URL. Regarding customer support: Appio offers support through the in-app chat and via email at [email protected]. We checked our support history but couldn't find any support conversations or emails from your store within the past month. We're sorry if you had difficulty finding our contact options. Our team is always happy to help with any questions or issues you encounter. We reached out after seeing your review because we wanted to understand your concerns and clarify the limitations you mentioned. Our intention is to help, not simply to respond to negative feedback. We hope this clarifies the situation, and we'd appreciate the opportunity to assist you further. Best regards, Appio Support Team
I agree with the review below. I've been using this app for years, but unfortunately, it has become increasingly frustrating. Reviews no longer appear on collection pages, customers can't submit their own reviews because they keep getting error messages, and I can no longer upload reviews via Excel. After years of using this app, I now feel forced to switch to a different review platform. It's really disappointing, especially since migrating everything will cost me a significant amount of time and effort.
Hi, We're truly sorry to hear about your experience. We understand how frustrating it is when issues affect your store, and we appreciate you taking the time to share your feedback. Regarding the file import issue, we checked the imported reviews on our side and confirmed that the reviews we investigated had been imported successfully. We also shared screenshots to help clarify the results. In some cases, finding reviews for a specific product in Manage Reviews requires using the product filter rather than the general search bar. As for the review submission errors and reviews not appearing on collection pages, we're sorry we couldn't complete our investigation before troubleshooting was interrupted. We'd really appreciate another opportunity to look into these issues and identify their causes. If you're willing to give us another chance, we will investigate and assist you further. We're sorry we haven't provided the experience you expected, and we take your feedback seriously. Best regards, Appio Amazon Reviews team
I’ve been using this review app for my Shopify store and it works really well. The installation was easy, the review display looks professional, and it helps improve customer trust. The support team is friendly and quick to respond. Great app!
Thank you so much for your wonderful review and for choosing Appio! We're delighted to hear that you're happy with the app. Your feedback means a lot to us and motivates us to keep improving. We truly appreciate your support! If you have any other issues or questions, feel free to reach out to us. Best regards, Appio Amazon Reviews team
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