Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#8,678
All reviews
Rating Breakdown
Review RSS Feed
April 26, 2023
I am willing to give 6 stars, this is the extra one.Worked 2 times and haven't worked since. Everytime I try to import some reviews for my products, using their template mind you, it says "Make sure your CSV file matches the format of this sample CSV template" and not tell you exactly why. So I checked the form myself many times and didn't find the problem。Waste of time.！！！！！！！！！！！！！
Thank you for your review. If you are having trouble matching the CSV please reach out to our live support team who will be happy to assist! - Skye
April 19, 2023
After several installation attempts, it still doesn't work. I'm unable to add it in my website even after using different themes.
Hi, Scentimental. Thanks for sharing your comment here. Are you able to try clearing your cache and cookies (https://bit.ly/30grydM), try using a different browser or incognito window (https://bit.ly/393cxQQ) to install the app? If you've exhausted these troubleshooting steps with no resolution, I recommend reaching out to the Shopify Help Center (https://bit.ly/3cJkx8V) so we can troubleshoot accordingly. I hope this helps! - Victoria, Shopify Support.
April 14, 2023
Horrible App...You mean to tell me Shopify can't create an app that loads itself? Instead they expect us to download this archaic app and we have to place it in the back end..and when you do it barely even works. Shopify developers suck!
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you've had a negative experience using Product Reviews. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into the issue that you're experiencing: https://bit.ly/2AWw5VA. - Blair, Shopify Support
March 30, 2023
I give it 1 star because I can’t give 0 I installed and I couldn’t even finish, is not user friendly and is very complicated to import reviews. REALLY BAD
Hey, Carmen! Thanks for your review. I'll leave our guide on how to install the Product Reviews app (https://bit.ly/3M9sCpa) and how to import reviews (https://bit.ly/3nG5xAs) here in case you weren't able to come across them and you want to give the app another try. We are happy to help as well so you're welcome to reach out to us (https://bit.ly/3m0N7K8) for additional guidance should you decide to continue using the app. -Summer, Shopify Support
March 29, 2023
This is the worst platform I have ever used. They do not provide any support on how to improve, and they do not know how to conduct business.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you've had a negative experience using Product Reviews. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look: https://bit.ly/2AWw5VA. - Blair, Shopify Support
March 14, 2023
I wanted to have a review tool that would fit well in my website. When I installed this tool and it worked, I was thrilled. But there are 2 points that are seriously missing here: 1. no photos can be attached. 2. it is useless in the EU, because the authenticity of the rating cannot be checked. Too bad, but the thing is useless like that.
Hi, there. Thank you for taking the time to share this feedback. I can definitely understand how these two features would be beneficial. We're always looking for ways to improve our products, and I'm happy to pass your feedback on to the development team. -Erin, Shopify Support
March 13, 2023
All I wanted was a page with reviews that I could add to my navigation. This is not it. I could care less about Product Reviews. I wanted Store/Shop reviews.
Thank you for sharing your experience with us regarding the app. I can definitely understand the importance of having the functionality to add shop/store reviews to your navigation. I've gone ahead and shared your feedback with our development team to look into implementing this in the future. -Victoria, Shopify Support.
March 13, 2023
OMG you can't even leave a picture review? That's absurd. Everyone wants to see the product in action.
Hi there! I appreciate you taking the time to share your feedback. I definitely understand how attaching images to reviews can be helpful. While there are a variety of paid apps that offer these features, I have shared your comments with our product development team for future consideration. -Mac, Shopify Support
March 3, 2023
Unable to install, please indicate the installation and use steps，I would very much like to be able to use
Thank you for your interest in using the Product Reviews and for taking the time to write your review. You can find instructions on how to install the app in your theme on the Shopify Help Center: https://bit.ly/3cxXYDN. If you're still unable to get things working, please contact our support team directly for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
March 2, 2023
plz make things easy I am not able to view this app on my store i want to stick it to my product page but unable to do so would you help me in doing so thanks Charismatic herbs
Thank you for writing your review and I am sorry to hear that you're having difficulty in getting your reviews to appear on your product pages. I'd recommend contacting our support team and asking for their assistance if you're continuing to have issues: https://bit.ly/2AWw5VA. They can authenticate you on your account and help you get the Product Reviews app working on your store. -Victor, Shopify Support
Feb. 28, 2023
Installed the app but I only see one review! Just one. The settings are set to default so I don't know why it only show one review. I need help to fix this.
Hey, there. Thanks for taking the time to leave us a review for Product Reviews. We're sorry to hear that the app isn't behaving as expected for you currently. Does your product have more than just the one review? If there are more reviews that should be showing, please reach out to our Live Team (https://bit.ly/2AWw5VA) so they can support you with resolving any issues that you're facing. -Imogen, Shopify Support
Feb. 20, 2023
Broke my website, don't use this horrible app. Also, way too broken in regard to other apps. Very disappointed.
Hi there, Lemn. Thank you for your review. I'm sorry to hear that the Product Reviews app caused you issues with your shop. If possible, please reach out to our Live Team (https://bit.ly/2AWw5VA) so we can assist you with the app and any consequential events that have occurred. -Imogen, Shopify Support
Feb. 18, 2023
too many problems vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvxcvxcvxcvxcvxcvxcvxcvxcvxcvxcv
Hi there, Scene Products. Thanks for taking the time to leave us a review for Product Reviews. We'd love to discuss the problems you're running into. If you're interested, feel free to edit your review to let us know about your issues. Or, you can reach out to our Live Team (https://bit.ly/2AWw5VA) to make them aware of the issues you've encountered. -Imogen, Shopify Support
Feb. 15, 2023
Fails to setup, so what's the point of this? Tried installing a dozen times, using various browsers...
Thank you for posting your review and it is regretful to hear that you've had difficulties getting the app installed and working properly. This is something we'd be able to help with directly, so please get in touch with our support team and we can assist with getting Product Reviews set up and enabled on your store: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Feb. 11, 2023
garbage app. Worked a few times and haven't worked since. Everytime I try to import, using their template mind you, it says it's unable to find the product. I've used different products over and over to see if it'll change anything but it doesn't. Looks like I'm going to have to contact myself into yet another subscription-based shopify app. Waste of time.
I am sorry to hear that you've had a negative experience using Product Reviews but thank you for taking the time to write your review and let us know here. If you have not done so already, I would recommend bringing this to our support team so they can troubleshoot this for you and hopefully find a resolution. You can get in touch here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Jan. 16, 2023
Stopped working, asking to enable cookies (they are enabled) in 2 different commonly-used browsers. Needs an upgrade yesterday.
Using app
Almost 8 years
Total reviews
1
Average rating
1.0
Hey, there. Thank you for taking the time to leave us a review for Product Reviews. This cookies issue that you're receiving is a local issue, so we recommend trying a few things to resolve it. First, try using a different browser from the two you tried originally. You should be asked to accept cookies for the app once you attempt to open it. You can also try using a private viewing browser to view the app without any cookies so you can accept them for the app. I also have some additional steps for the Chrome and Safari browser for you to try in order to unblock cookies for these browsers. To do this on Chrome, please follow these steps: Enter "chrome://settings/content/cookies" in your browser's URL bar and hit "enter". Then, make sure the "Block third-party cookies" option is disabled, and no other Shopify URLs are showing in the blocked settings. On Safari, follow these steps: Click "Safari" in your browser's menu. Click "Preferences" and select "Privacy". Under "Cookies and website data" ensure "Block all cookies" is not selected. I hope this helps! If you have any additional questions, please reach out to our Live Team: https://bit.ly/2AWw5VA. -Imogen, Shopify Support
Jan. 16, 2023
"The reviews code snippet could not be detected in your theme." .....................................
Hey, there. Thanks for taking the time to leave us a review for Product Reviews. Based on your message, it seems that your theme isn't able to find the code snippet required to use the App. I recommend that you refer to our help docs (https://bit.ly/3K7UAk8) on Product Reviews for guidance on how to install and use the app. If you need additional assistance, then reach out to our Live Team for some help: https://bit.ly/2AWw5VA. -Imogen, Shopify Support
Jan. 11, 2023
Trash, doesn´t work correctly..........................................................................
Hey, there. I'm sorry to hear that the Product Reviews app isn't working correctly for you. If you contact our support team (https://bit.ly/2AWw5VA) they'll be happy to help you get the app working. If you're using a third party theme, you may want to contact your theme developer for their asssistance with proper installation as well. - Brie, Shopify Support
Jan. 9, 2023
Doesn't work. Tried to import reviews exactly as in the template and it kept not working. Seems full of bugs.
Hi there, Undercover Living. Thank you for taking the time to leave us a review for Product Reviews. I'm sorry to hear about the troubles you've faced with attempting to import your reviews into the app. I recommend that you reach out to our Live Support using this link (https://bit.ly/2AWw5VA) so they can authenticate you and assist with determining why your import wasn't working as expected. -Imogen, Shopify Support
Jan. 5, 2023
Really bad. There is no way to send out messages to customers to leave a review. The only way to leave a review is if they come back to the shop and go back to the product that they purchased which nobody does unless they are going to buy again....and again they don't leave a review. Really bad app design. It needs to be improved!
Hey, there. Thank you for taking the time to leave us a review for Product Reviews. The feedback you've provided regarding customers not coming back to leave reviews is one we hear very often. I've gone ahead and made the developers aware of your feedback, so they can consider adding the functionality of sending reminder emails to customers in the future. In the meantime, I recommend adding some wording to your order confirmation emails to remind customers to provide product reviews. You can also add this messaging in newsletters you send out, too. You can also add it to packing slips if you handle your own packaging. -Imogen, Shopify Support