Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#8,678
All reviews
Rating Breakdown
Review RSS Feed
Jan. 2, 2023
The widget is quite easy to use, but there is a significant drawback - I cannot use the translation to another language, because after filling in the fields in the form of "{{ 'products.reviews.customer_reviews' | t }}" I got pieces of code on the page. Also, I can't otherwise modify the widget view to automatically filter the reviews based on the shopper's language and load the reviews into the html of the page so that the reviews are indexed (I think I need this).
Hey, there. Thank you for taking the time to leave us a review for Product Reviews. I'm sorry to hear that the current state that the app doesn't help you achieve what you're seeking to do. I'm happy to make the developers aware of your review and the features you're looking for, so they can consider adding them in a future update. Thanks again for your review. -Imogen, Shopify Support
Nov. 22, 2022
the app lets you share your site reviews on Facebook and Twitter but not on Instagram... why not? Instagram is the most popular one.
Hey, there. Thanks so much for taking the time to leave a review for our app. We appreciate the feedback that you've provided us here - it would absolutely be a great value to be able to showcase your product reviews on Instagram, along with Facebook and Twitter. I've gone ahead and passed your feedback along to the Product Team, so they can consider adding this functionality in a future update. Thanks again! -Imogen, Shopify Support
Nov. 9, 2022
Op zich is het een prima app maar het zou mooi zijn als je eerst de geschreven reviews ziet en dan pas de optie schrijf je review. Nu moet de klant een heel stuk naar beneden scrollen om uberhaupt de reviews te kunnen lezen. Dat willen ze vaak niet! Moet in 1 oogslag te zien zijn. Opmaak van de app mag ook wel wat professioneler. Veel te grote lettertype! En veel te veel ruimte om een review te schrijven en de geschreven reviews zijn daarin tegen hele kleine lettertype en vallen daardoor helemaal weg!
Nov. 1, 2022
As this point of time, the jQuery used is 1.12.4 instead of jQuery 3.6.1. URL: https://productreviews.shopifycdn.com/assets/v4/spr-0e683603bfa450170bff33e7fbad64e7dfe9585e1caeb951bbe283e5a2306523.js Support said that they are unable to edit or update this url (https://productreviews.shopifycdn.com/assets/v4/spr-0e683603bfa450170bff33e7fbad64e7dfe9585e1caeb951bbe283e5a2306523.js) to revise/patch the jQuery version. It seems that the jQuery version of an application in use includes medium risk vulnerabilities that should be reviewed and addressed.
Thank you for taking the time to write your review and reach out to us about this issue. I can see why an outdated version of jQuery would be a concern for you when using this app and I will pass your feedback about this issue onto our app development team for them to review. -Victor, Shopify Support
Oct. 28, 2022
Great for a beginner or new store, but way too basic once you begin to get decent sales. Biggest issue is not automated email requests. You have to manually ask customers to review your product. The second issue is the way the reviews display on the product page. You have to click the + button to see the reviews. To write a new review, you have to educate your customer and manually send them a link to find the product they bought and then they have to click on the + that is hidden at the bottom of the page. Way too much of a drag and multi-step process for customers to be willing to go through. The positive is that it is easy to export reviews to another app. I've used Yotpo and JudgeMe since and love both.
Hey, Melissa. Thanks so much for taking the time and sharing this feedback with us. We can see why email automation and a simpler review process is important to yo you, and we'd be happy to pass your feedback along to our development team. We also appreciate the third-party suggestions you've shared, as they are great alternatives for advanced merchants. Cheers! -Elias, Shopify Support
Oct. 18, 2022
I have changed themes and it no longer works. Tried to speak to customer service but they didn't know how to fix the issue. Please can someone help me.
Hi there, Nile Mile Clothing. Thanks so much for taking the time to leave us a review for Product Reviews. I'm sorry to hear about your issues since changing your theme. We'd love another chance to help you get this resolved. I recommend that you reach out to our Live Team using this link (https://bit.ly/2AWw5VA) so you can get some assistance with resolving this. I recommend going the route of an email or a callback, that way you can request screenshots for instructions via email, or step-by-step instructions via a callback. -Imogen, Shopify Support
Oct. 12, 2022
Great app.....except why oh why is there no provision to setup automated reviews request email. I huge oversight! Please fix.
Thank you for your review - I can definitely understand how useful this would be to have in the app! I'll be sure to pass that on to our developers for you, for them to consider in any future app updates. In the meantime, you can set this up using a variety of other methods that you can read about here: https://bit.ly/3frlRBj. Cheers! - Brie, Shopify Support
Aug. 13, 2022
it works fine with very basic settings. I exported (without any problems) all my reviews of my shop www.glueckskind-shop.at and then imported to a more commonly used app by a 3rd party with much more settings. happy now. Agnes from Glückskind
Hey, Agnes! Thanks for taking the time to leave a review. I'm glad to hear you've found a third party app that works for you! If you ever decide to use the Shopify Product Reviews app again, we'd love to help out with any support you need. Feel free to contact our Support team any time. Take care! - Brie, Shopify Support
Aug. 6, 2022
I liked it when it worked properly. Now, reviews are there even when the review is deleted and it says "no reviews" on the product page.
Hey, there. Thanks so much for taking the time to leave us a review for Product Reviews. I'm sorry to hear that the app isn't working for you as expected. Based on what you've described here, it sounds like you'll need some help from our Live Team to have this resolved. Please, use this link (https://bit.ly/2AWw5VA) to reach out to the team so they can take a closer look into these issues, and help find a resolution. -Imogen, Shopify Support
July 15, 2022
I tried to fix the issue that on the desktop version the review appears on one side of the screen by deleting and downloading it again but it doesn't work. Can this be fixed?
Thank you for reaching out and bringing this to our attention. The position of the reviews may depend on the theme you're using as well as where the snippet of coding for Product Reviews is placed. If you had to paste the code manually (https://bit.ly/3ecl3g2), then you can try shifting the placement to see if that helps resolve the issue. If your theme came included with the snippet for Product Reviews installed or you need further assistance with fixing the placement on your theme, then we'd be happy to assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
June 21, 2022
官方app值得拥有？手机端不显示，哎，咋办，need help，评论还需要100个字符，醉了醉了，不好用啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊，啊啊啊啊啊啊啊啊嗷嗷嗷AA
May 17, 2022
App worked well but now appears to be broken with 404 error. Have deleted for the time being. Hopefully it will be fixed. Update: After being in touch with support the app is now working, but only if using a browser other than safari.
I'm sorry to hear that you're having this issue and thank you for notifying us of it here. The 404 error can sometimes occur when there is an issue with the Product Reviews app accessing your browser's cookies, so I would recommend making sure you have cookies enabled on your browser and that you are not accessing the app in an Incognito or private window. If you are still having issues however, please feel free to contact our support team directly for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
April 4, 2022
When editing the code, I need to open the "product-template.liquid" file from the "Sections" item on the screen. But I can't find the file name. How should I do? Thank you.
Thanks for getting in touch and asking your question. If you're using an Online Store 2.0 theme then you will be able to install the reviews app into your store directly through the theme editor, as opposed to just installing it via the theme's code. You can follow the instructions here for guidance: https://bit.ly/3E4PHTY. If you're using an older theme or are still having issues, please feel free to contact our support team to get further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
March 30, 2022
It is a great app. However, it will be greater adding a uploading pictures function. Thank you for the amazing app.
I'm delighted to hear that you've enjoyed using the Product Reviews app and we appreciate you sharing that feedback with us here. In terms of allowing customers to upload photos through the app, I can certainly see why this would be a useful addition and I will be sure to pass your comments onto our development team. Thanks again. -Victor, Shopify Support
March 14, 2022
The app is terrible now after 2.0 came out. When you leave review the stars are not showing correct. I pay 80$ monthly and basic things like this is not fixed what are important for the business.
Thank you for your review. I'm sorry to hear that you're not enjoying the app lately - it sounds like your review stars aren't showing correctly, which is most likely a theme related issue. If you're using a Shopify-created theme, we'd be happy to help you out with that! Please visit our Help Centre to request support from our team: https://bit.ly/2AWw5VA. If you're using a third party theme, your theme developer should be able to assist you with that as well. Hope that helps, and feel free to contact our support team with any further questions. - Brie, Shopify Support
Feb. 25, 2022
Bien et gratuit, par contre il manque la possibilité de mettre les photos des clients. L'image c'est la base pour se faire un avis :)
Feb. 24, 2022
what a pity! The app works well but the settings are basic and can't be modified. for instance, unlike this review, my customers have to add a review title...why? also you can't change font sizes and they are sooo tiny and looks a bit of a mess.
Thank you for taking the time and sharing this feedback with us. We can see how having more modifications (eg. remove title) and advanced settings (eg. fonts) can be beneficial for our merchants, like yourself, and we'd be happy to send these suggestions to our development team. Cheers! -Elias, Shopify Support
Feb. 9, 2022
I used it for a while, and it doesn't seem to be able to post images for comments, which makes the experience degraded all of a sudden
Thank you for taking time to write this review. I will certainly be passing on your feedback about being able to reply using images to the app Devs. -Ivy, Shopify Support
Dec. 31, 2021
Easy enough to use, it's free, but you have to specifically enable and not block any cookies in your browser to avoid the 404 error so many people are seeing. Otherwise you cannot view the ratings. Other apps don't have this issue so I don't know what's up with this one. Additionally, you can show blank stars with no ratings on the product pages but not the collection pages, so if you show your reviews on the collection page it looks weird with some products having reviews and others being blank. Finally, you cannot reply to reviews, which is a little frustrating. Why can we not just have this review system that I'm using right now? Will change my review if these changes are implemented.
Hi there. Thank you so much for your review and this great feedback. We can certainly see the value in these ideas and would be happy to share them with our development team for potential future updates. Thanks again for your review! -Marty, Shopify Support
Dec. 30, 2021
Hello, i installed the app in my store, app was installed successfully, but there is an issue app is showing an error when I'm trying to open it. Error Mentioned Below: We're sorry, but this page could not be found. You may have tried to view a page that doesn’t exist or entered an incorrect address. You can try going back. Please check this and connect with me via email: [email protected] your replay is highly appreciated. Thanks.
Hi there. Thank you so much for your review and for providing us with this feedback. We are sorry to hear you are having issues with our application. I would suggest reaching out to our live support team so we can access your account and take a closer look into this issue with you. You can do this, by heading to our Shopify Help Center (https://bit.ly/3cJkx8V) and we'd be happy to continue assisting you through live chat, email, or callback. Thanks again! -Marty, Shopify Support