Product Reviews
Allow customers to leave product reviews on your store
Rating
3.6
feedback
1,842
chart
#7,632
All reviews
Rating Breakdown
Review RSS Feed
Nov. 26, 2020
Good easy to use app and the way the reviews display on the product pages work really well on our new theme. Just one thing missing really, product review emails to customers after purchase. Do you provide this service at all?
Thank you so much for the feedback and we're glad to hear the app is working well for the business so far. To do this, I'd recommend using a third-party app like Stampd: https://bit.ly/36nzXfC. - Oliver, Shopify Support
Nov. 26, 2020
When I changed to a new shopify theme, my reviews did not update with my new them. That means all my reviews are wasted.
Hey, there. The code snippet you install into your theme when you download the app will not transfer between themes, so you just need to add the snippet to your new theme. This will pull all of your reviews into your new theme, so you shouldn't lose any. You can find the steps for installing the snippet here: https://bit.ly/2ShcHYO. - Brie, Shopify Support
Nov. 25, 2020
Downloaded the template. Made our export look like the template. Even created entirely new dates so every field matched the template. About 100 of our 500 reviews imported and the rest had error messages. Emailed support. Support told me my date fields didn't match template. How could that be? I literally copied and pasted the template date into my spreadsheet... I have spent more time troubleshooting than I feel this app and the support I've received are worth. Two stars for SOME of the reviews uploading.
Hi, there! I'm sorry to hear that you're experiencing this error. I'd like to look into this further and make sure we can get all of your product reviews properly imported for you. I'll send you an email shortly and we can investigate this together. - Brie, Shopify Support
Nov. 24, 2020
I was wondering if I was going to be able to pull this one. I downloaded the app and I figure it out in 10 minutes. thank you so much for the instructions in your comments.
Nov. 23, 2020
This Is app very good , but I want to use this app on home page as testimonial carousel on Homepage , Is it possible?
Hi! Glad to hear you're liking the app. While the app can't send reviews directly to a testimonial section on your home page, you could simply copy-paste the reviews you receive from the app to input into your testimonial section manually. Just be sure to check with the customer if you plan to share any images they added to the review. Hope that helps! - Brie, Shopify Support
Nov. 22, 2020
I just tried to install this app but didn´t work. The snippet was pasted as per the instructions in the section product-template.liquid. When I click " verify and continue" to finally install the app, an error pops up. Can you , please, assist?
Thank you for taking the time to write a review - I'm sorry to hear you're receiving an error message when trying to install your snippet! I'd be happy to give you a hand with this. I'll reach out to you via email and we can take a look at it. Thank you. - Brie, Shopify Support
Nov. 21, 2020
It says that this app is installed, however I cannot see where to leave a review on my store. I did the see it in action button and still nothing!
Hey, there! After installing the app you must also install the snippets in order to see it reflected on your product and collection pages. You can find the instructions here: https://bit.ly/2ShcHYO, however if you're having trouble feel free to contact our support team and they can give you a hand: https://help.shopify.com/en/questions. - Brie, Shopify Support
Nov. 20, 2020
I've changed my template and would like to add the product reviews to this new template however I'm getting an error message to clear my cookies also, or use another browser. I have submitted a ticket, hopefully the team can assist as they did before by installing the reviews for me on the product pages. Thank you
Hi, there! This may be an issue related to the new theme you're using. I'd like to take a closer look at that for you, so I'll be sending you a quick email shortly and we can do some troubleshooting together. All the best! - Oliver, Shopify Support
Nov. 19, 2020
I tried to get this running and it wouldn't load. Filed a report about it and I believe Shopify recommended I delete associated browser cookies. Tried a second time and was able to get it loaded after I cleared my cookies. As for running it, still no joy. Another report submitted. Then I tried loading and configuring it on Firefox and that went OK.
I'm sorry to hear that you had difficulties getting the Product Reviews app to work, but I'm glad to hear that it sounds like you got the app working when using Firefox. Incase you're still experiencing issues, I will send an email to you shortly where you can notify me if this is the case, and I'd be happy to investigate this for you. Thank you for providing your feedback to us. -Victor, Shopify Support
Nov. 17, 2020
Knowing very little about coding this was pretty easy to install, I followed the directions and installed within 10 mins. Looking forward to see how it works out for our brand.
Nov. 16, 2020
Can't figure it out. Can only coders do this? Downloaded. Copied the first line of code, clicked on the link to paste it there.... there is a list on the left-hand side, but sections/product-template.liquid doesn't exist. Found something similar... product.liquid .... but "product.description" isn't on that page. Is there no app that just automatically integrates without requiring coding expertise?
Thank you for writing your review and I'm sorry to hear that you've experienced problems when trying to install the Product Reviews app. It can sometimes prove difficult and not all themes are the same, so knowing where to input the code may not seem obvious. I'd like to take a look at this for you and help you get the app installed. I will be sending an email to you shortly about this, so please look out for that and get back to me if you're still interested in using the app. Thank you. -Victor, Shopify Support
Nov. 14, 2020
I cannot find where on the theme the product.description tag is, it would be helpful if you specified where it is as there are thousands of options in the code and I can't find it
Hi, there! This might vary based on your theme, however if you're using a Shopify theme then your {{ product.description }} liquid tag should be found in your product-template.liquid file under "Sections" in your code editor. There is also a search bar in each file, so that you can easily search for any tags there. If you're still having trouble finding it, feel free to reach out to our support team for assistance: https://help.shopify.com/en/questions. - Brie, Shopify Support
Nov. 12, 2020
i'm sure this app works great. but i would never know because it was so difficult to install. i keep getting an error when trying to add the snippet..i'll try a different app that is easier to install
Thanks for taking the time to leave your review, and I'm sorry to hear that you've been having difficulties adding the code snippet to your theme. I'd love to offer some guidance with the installation process, so I'm going to be following up with you directly via email shortly. If you would still like to use the Product Reviews app, simply respond to my email and we can carry on there! - Julie, Shopify Support
Nov. 10, 2020
Schwierig! Die erste Installation funktioniert einwandfrei! Die zweite Installation ( Sterne unter dem Produktbild) funktioniert gar nicht, weil der Installationspfad in der Anleitung völlig falsch angegeben ist und ich diesen auch mit mehrmaliger Suche in den Theme Code Dateien nicht finde. Echt schade. Einen Support finde ich leider auch nicht.
Oct. 28, 2020
Not easy to install , impossible to contact the support For those who have professional website with a specific theme
I'm sorry to hear that you've had issues installing the Product Reviews app and contacting our support team, but thank you for writing your review and providing your feedback to us nonetheless. The installation process should be straightforward and possible to complete with both Shopify-made and third party themes, although there may be exceptions. I'd like to take a closer look at this for you and find out what issues you experienced when trying to install the app, so I will send an email to you shortly to touch base with you on this matter. Please get back to me over email if you're still wanting to use the app moving forward. -Victor, Shopify Support
Oct. 27, 2020
I tried to import my review many times but they display always an error, could not find the product. So frustrating
Thank you for writing your review and I'm sorry to hear that you've had this issue. I'd like to see what error message you were receiving when you attempted the import as this may point to what the issue is, so I'll be sending an email to you shortly to find out more. Please look out for my email and get back to me if you're still wanting assistance with this. -Victor, Shopify Support
Oct. 27, 2020
this app is great working fine with my store but just want to confirm does stars rating have the correct schema ?
Hey, there! That's a great question, and the schema shouldn't cause you any issues. It is expected behaviour to receive errors from certain Google tools about missing data when using the app, and our developers are still working on the app's compatibility with Google's structured data requirements. This shouldn't impact your SEO or cause any difficulty in finding your shop. Hope that helps! - Brie, Shopify Support
Oct. 24, 2020
Fantastic app! Simple to use, works great. Just install, manage your settings, and it's good to go! :)
Oct. 23, 2020
It still will not download onto my store. I have a macbook and a iphone Max so I am not sure what the issue is.
Hey, there. Sorry to hear that you're having trouble adding the app to your store! I'd like to help you resolve this, so I'll reach out to you shortly via email for more details. We can take a look at it together there. Cheers! - Brie, Shopify Support
Oct. 22, 2020
Hi, the app works great but I've been reaching out & following up regarding my request and I haven't heard back yet.
I'm glad to hear that the app has been working great for you! In terms of your request, I'm sorry to hear that you've not heard back, and I will reach out to you over email to learn more about this. Please keep an eye out for my email and get back to me with more information so I can look into this for you. -Victor, Shopify Support