Product Reviews

Oct. 18, 2019

I used this app for 2 years, and recently I design to get a new one but have no idea why every time I tried to import reviews from other customers, the system keeps noticing me it's invalid data. I tried to contact the CS, didn't get feed back

Sept. 25, 2019

Photo Reviews are missing! Please Add this feature! Most of the other Apps have it already and it creates much more trust if people can upload photos.

July 30, 2019

Hi. I try to follow the installation steps and I can't figure out the place to put the html code. I get into template and then productlist and the open html list does not appear to be able to place the Plugin, I don't know what to do

Feb. 24, 2019

it can't upload the photo for the reviews??? i try to chat with the support, but it has over 100 people waiting!!!

Jan. 2, 2019

Super annoying that there is no option for overall "Store Reviews." I don't usually sell the same item more than once. Not super helpful for my store in particular Otherwise, it does what it says it will do. https://www.authenticbagsonly.com

Oct. 24, 2018

This app was great, but not able to open or approve any reviews anymore which I know my clients have left, Annoying!

Sept. 20, 2018

This app SUCKS. It would be fine except the function for exporting and importing reviews (via a CSV file) is TERRIBLE and USELESS. I exported my reviews to make ONE change but then when I tried to import the *same* CSV file (which the APP gave me, I didn't create or format it) it said the formatting wasn't correct and wouldn't upload the reviews! Even though I hadn't done ANYTHING to change the formatting at all, and followed the syntax and punctuation EXACTLY to make sure I changed NOTHING in the file (except changing a single number). These software developers need to do a MUCH better job of quality assurance, because I have spent WAY too long on doing this simple task. I've had to call Shopify numerous times, spent HOURS on the phone, got many people involved, and STILL the app doesn't work properly! They have NO RIGHT to release this app to the public in such WRETCHED condition. FIX THIS SOFTWARE NOW SO THAT PEOPLE CAN RUN THEIR BUSINESS, NOT WRESTLE WITH TERRIBLY WRITTEN SOFTWARE.

Sept. 8, 2018

I wanted to get away from another review app I was using and went for Product review, I was under the impression that the app works somewhat similar to the one I was using, plus I wanted to keep it directly with Shopify- so I paid to have my reviews switched and then later came to find out that this app does not email customers after their purchase to review, who does that? What’s the benefit then? Which means, I have to go back and email the customer in order to go back on the site and review. Long story short like I told the rep, they could have at least placed a bold font displaying that they don’t prompt customers after purchasing. Could have save me a few bucks. Very disappointed- won’t recommend!

May 16, 2018

It's nice that you offer this Free APP. But very disappointed that the APP doesn't have an automated process to ask customers for reviews.

April 19, 2018

review field is showing under all products, but once clicked nothing happens on our custom theme, app is installed. can you help? there is no real good info on any forums that I can find. If support helps I'd be happy to change my review.

Feb. 10, 2018

Not flexible import feature. It requires the review body to be non-empty during import from a CSV file.

Dec. 11, 2017

Not loading when clicking on products from search results. Contacted support but never gets a response.

Oct. 5, 2017

I would have rated this 5 stars until today. The latest update removed the "publish" and "delete" buttons from the list view. Why on earth would you do that? Why would you add an extra step to the process of publishing a review. Who could that possibly be better for???

July 12, 2017

Can't share review on social media.

March 29, 2017

Does not work with my template and instructions to reconfigure do not provide help

Feb. 10, 2017

Why are we locked into using the Business Store Name when Replying to Reviews?

Feb. 3, 2017

I'd like to give it 5 stars, but it has one very serious flaw. In the five star symbol, it rounds review averages up to the next star. For example, if the review average is 4.5 stars, it shows 5 stars. Many customers will think that the site is lying through exaggeration. That's hardly a way to gain their trust. What makes this especially frustrating is that this seems to be a bug with a very easy fix, but Shopify refuses to treat it as a bug. I can say that it is a bug because in the admin where it shows the list of products, it shows 4.5 stars. Why would the code be accurate in the admin where it doesn't count and inaccurate in the listings if it's not a bug? Certainly not by design. The code already exists for half stars, so it shouldn't take long to drop the same code into where it's really needed.

Nov. 8, 2016

It does basically what it should, but I was not able to mark the average rating in Google search console's data highlighter, which is a huge disadvantage. It is likely you will have NO STARS IN GOOGLE's SEARCH RESULTS. Same problem like this: https://ecommerce.shopify.com/c/ecommerce-design/t/problem-with-structured-data-showing-in-google-search-results-369423

Oct. 25, 2016

Needs to be updated to Schema for rich data snippets

Feb. 15, 2016

The system is not allowing us to unpublish or delete. Also it flagged one review as spam and when I tried to publish it keeps giving the error that this page is not available. I have tried with two different browsers and its the same thing.