Magic Candle Company review for BOLD Upsell AI Powered Upsells
Jan. 3, 2023
Loved this app before it was managed by a new company to my understanding as it does not work with products that have options now, it only shows "Add to Cart" buttons when we need "View Product" buttons as we had before. No one notified us that "Add to Cart" buttons would be put back into our pop ups so we have a ton of orders with no options selected by the customers and we are having to email customers one by one who aren't happy. Tried to ask support for help to no avail. It states features "Design & language customization" but yet no one can help us change the "Add to Cart" buttons back to "View Product" buttons like we had before Bold sold this app to a different company? Really sad as we used to love this app but no one has helped us fix this issue and they simply stopped communicating. Had to delete and find a different app. UPDATE: After multiple emails back and forth with very vague replies, my developer was able to figure out with the assistance of the app how to edit the "Add to Cart" buttons to be "View Product" so I have adjusted my review since we were finally able to get this fixed from 1 star to 4.
Thank you. We appreciate you taking the time to write in with your feedback. Upsell is still owned by Bold, however, Product Options is now managed by Shop Circle. We sincerely apologize for the issues you’ve experienced when the integration did not work as expected. Your feedback is valuable to us, and will help us to do better in the future. While you can customize the design using CSS and HTML, the customization you required needed a bit more complex adjustment using other programming languages. Our team has reached out to provide resources for you to look into. Once again, thank you for taking the time to write in.
Maximize Sales w/ AI Upsells, Funnels and Cross-sells!