Bold AI Upsell & Cross‑Sell
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Great service, great tools and great support team. Been using Bold since day-1. I very much appreciated having direct support from Jay, co-founder of Bold. Glad we could exchange some thoughts around how to improve the overall service for us merchants. Thanks so much again and hope to keep using & leveraging Bold for our business moving forward. Best, Josh
Very fast and very attentive customer support!
Bold support team confirmed they successfully implemented the offers we asked them to on January 14th, 2026. From that day through Jan our add to cart and completed checkout rates have dropped by 70% due to interruption with our code. I highly don't recommend this app.
More buggy than ever, including BOLD Product Discounts.
Daniel was a big help.... very respectful and knowledgeable...
Hello! I'm Rebecca, a Senior Product Manager here at Bold. What a fantastic review! I'm thrilled to hear Daniel was such a huge help, and I'll definitely pass along your kind words to him and his team. We work hard to make Bold Upsell the best upsell app for Shopify, and we want to ensure you're getting those conversions. Reach out anytime if you need a hand!
Easy to use
Hi there! We are so happy to hear that you found our upsell app for Shopify easy to use. That's exactly what we aim for! Please don't hesitate to reach out if you have any questions. - Rebecca
This app just stopped working for no reason and I didn't get notified... :(.
Trải nghiệm quá tệ, tôi gặp lỗi nhưng không có ai hướng dẫn sửa. Ngoài con chatbot không hỗ trợ được gì.
At first, I had a few issues with the app and wasn’t too happy, but the team reached out to me personally to offer support. I’ve got to say, it turned out to be the best customer service I’ve ever had from an app developer! Jay took the time to walk me through the best ways to use the app for my shop’s needs and even helped me set it up in real time so I could start working right away. They made me feel like I was their only customer, and it’s such a great feeling to know someone’s really on your side
Hey 👋 Jay here, co-founder of Bold. I'm so sorry you didn't see the results you were hoping for. I'd love to personally help you set it up, I'm sure I can fix that! I've almost never seen as shop that didn't see solid ROI when they have high quality upsell offers setup on the product page, cart drawer, in checkout, and the one-click post purchase offers. I'm excited to see what we can do with your store! I guarantee I can get it to make 10X more money than it costs. If not, I'll pay for it myself! I just sent you an email 🙂
Terrible customer service. no help with my issues
Amazing App
Thanks a bunch for the review and the positive feedback! We're always working hard to make our app the best upsell app for Shopify, so it means a lot to hear from you. Please don't hesitate to reach out if you have any questions or feedback! - Rebecca Senior Product Manager
UPDATE: Jay had a call with me directly and helped me to go through some upsells, and was then able to resolve an ongoing issue that was affecting the performance of the app on my site. Not getting the revenue in to make it worth the cost of the app, and haven't really ever since the app updated.
Good morning! I'm sure we can fix this problem 💪. Most stores see minimum 10X ROI, some are well over 100X. I looked at your store and I know without a doubt we can do the same. It may just be how you had it set up, the products being recommended, or triggers need to be adjusted. I'm one of the co-founders here and I'll personally help you set it up, and if I can't get it making 10X what it costs you, I'll make it free! That's how confident I am. I sent you a couple emails to schedule it but haven't heard back. If you see this, check our inbox 🙂 Cheers, Jay
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