BOLD Upsell AI Powered Upsells
Maximize Sales w/ AI Upsells, Funnels and Cross-sells!
Rating
4.7
feedback
1,573
chart
#1,204
All reviews
Rating Breakdown
Review RSS Feed
June 27, 2024
impossible to figure out how to downgrade from the most expensive option and no blinkin help to do it.
Using app
Over 4 years
Total reviews
1
Average rating
1.0
Jan. 6, 2024
Please stop popping this request up every time I use the app when I've only had it for 2 days!!
Thanks for your valuable feedback, we will certainly look into the timing of this request. Our apologies for the inconvenience! Thanks for choosing Bold!
June 5, 2023
Glitchy, not mobile friendly, slow backend interface, reporting does not work, and not accessible! Relayed my accessibility compliance concerns to no avail.
Thanks so much for taking the time to write in with your feedback. Comments such as yours helps alert us to much needed features for future development. We've passed your comments along to our development team. Regarding the issues you are experiencing, we'd love to get to the bottom of this. Our support team has reached out to you to provide some help!
Nov. 21, 2022
No funciona, no enseña al cliente nada cuando añade al carrito. Hemos pagado esta herramienta para nada. Devolvedme el dinero.
Gracias por escribirnos con tu reseña. Tenga la seguridad de que la aplicación viene con una versión de prueba gratuita, por lo que no se le cobrará por probarla. Upsell requiere que se instale algún código en su tema para que funcione correctamente. Nuestro equipo estará encantado de ayudarle con esto si tiene alguna dificultad con el instalador automático. Por favor, háganoslo saber, nos hemos comunicado por correo electrónico.
Aug. 23, 2022
Bold Upsell will not give me the refund that I deserve. Now, there's been a lot of conversation and Bold Upsell is not willing to refund me in full. They said the plan is for their "maintenance cost". Re: by having the app installed there will always be API, servers and monthly costs that they are covering... which is ridiculous because they have literally "nothing" to maintain on my end because I am not using the app at all.
Hi there, I am very sorry to hear of your frustrations with the billing terms. I can confirm our team has reached out to you to do their best to resolve your concerns.
July 10, 2022
THEY DO NOT RESPOND TO HELP THE APP DOES NOT WORK DO NOT WASTE YOUR TIME. I have been asking for help for ages
Hi there, I am very sorry you experienced a delay in receiving support. I can confirm our team has reached out and was able to resolve your issue. Please let us know if there is anything we can do to help you further. Your success is our mission!
Feb. 26, 2022
Loads your theme with code that won't remove when you delete app and screws things up. They should put a warning prior to installation. Way better upsell apps out there that don't need to do that!
Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. I can confirm one of our specialists has reached out to help remove any code left over from Bold Upsell.
Oct. 25, 2021
Totally buggy when set up, after lots of work got it to work, but check back in and it hasn't been firing this whole time. 6 months of fees and they are only offering ONE MONTH of refund. I have no idea how they make so much money and sponsor podcast ads. In our extensive experience these apps never ever ever work properly and despite making a massive amount of money for them, this team NEVER takes responsibility. Also the UX is always so awful. Infuriating, and false advertising.
Oct. 21, 2021
WORST CUSTOMER SERVICE EVER !!!!!!!! they use some call center who knows nothing about the app and they don't even advise you in any way. it's a pity for such a famous app.
April 6, 2021
AWFUL! First adding this to checkout removed my checkout button and replaced it with ... Then the price is absolutely ridiculous, they charge for views even though they have no impact on a sale. I uninstalled this App went an poured myself a large RAREBREED Wild Turkey whiskey and came back to the app store and found a much better app that charges for actually DOING something!
Dec. 15, 2020
The app lacks BASIC customization like changing background colors and text, for that though, they have a development team... that will YES charge you... apart from the milking every month you will get from them
Thank you for your honest feedback - we are sorry to hear about the technical issues you are experiencing with the CSS customization that is available in app. We would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
Oct. 20, 2020
1 Star because it's not good enough that your old code stays behind and slows up the theme. I don't think it's good enough that you won't help uninstall the code..
Thank you so much for you feedback. Residual code from Bold Upsell should not slow down your site in any way, but if you are experiencing slow speeds our team would be more than happy to remove that code for you. One of our Merchant Success Specialists have reached out to remove the code and provide any other support you might need regarding Bold Upsell or any of our other apps.
Oct. 18, 2020
Another one of Bold apps that is full of bugs and for which we are charged handsomely. On the last upsell I lost $32.36 because the discount was calculated wrong. When I raise the issues, the only answer we get is someone will look into it. Refunding some of the monthly fees we are charged is never an option.
Thank you so much for your feedback. We are so sorry to hear that you were experiencing issues with your product prices. One of our merchant success specialists have reached out to resolve the issues you were experiencing.
Sept. 4, 2020
i really dont know why people bother with this app as its not a true upsell app, its more a frequently bought together or recommendations app. it doesnt create discounts for the upsell which is the whole point of upselling is to give a discount so they buy. when i did test it it also didnt work, i wouldnt spend money at all on this app as there are much cheaper apps that do what this does but in a more simpler and better way.
Aug. 19, 2020
Customer service on this app is among the worst I've seen. I was charged $90 upon install and 20 minutes later I was asking for a refund because in a blog post it was advertised this app does Post Purchase Upsell when in fact, it did not. That's another app. I requested a refund and customer service made me run through hoops and hoops for a simple refund/reversal for a charge 20 minutes ago. They want a bill number which has not been generated yet. I'm unable to understand why it's so difficult to refund someone who hasn't even used your app for an hour. I have contacted Shopify Support who also said it's not possible to provide a billing number as the invoice was not paid yet. They requested I delete this app and they would contact the developer directly to get this resolved. I will edit my review upon further updates.
Aug. 10, 2020
Please don't get involved with Bold. I have no choice because I have a custom business that I started over 7 years ago and Product Options was the only customizer available at the time. They have yet to get this Upsell/Discount to work, and every time I make contact with them it's a different answer. I have no idea right now what's going on with my site. And it's not likely I'm going to get an answer. Avoid them. UPDATE - after hours with support, they were unable to get the apps to work for even the simplest of discounts with customization. AVOID THEM.
June 28, 2020
Low-level software not working, will take you a few hr in youtube to figure it's not what they show you
June 2, 2020
NOT WORKING :(( Both bundles and Upsell apps are not working and after weeks its still not solved. I feel like ive waisted precious time and money i should i have gained with other apps. Very unhappy customer
May 4, 2020
Doesn't work. Will assuredly break your store and you will lose customers after installing this app, just like we did.
April 30, 2020
This app is so dumb! Probably a first grade wrote this app. The list of collections has limitations on how many it can show so if you have lots of collections, you can forget about picking. The list stopped somewhere in the middle of the B's collection...have long ways to go! Support told me that they will put in a request for future enhancements. Are you kidding me??? Future enhancements when the app is broken?? OMG!!!