Bold AI Upsell & Cross‑Sell
The reviews for the Bold Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, fast and attentive support, easy usability, and helpful features like upselling and cross-selling. Users appreciated the direct support from the team members, especially Jay and Daniel, who provided personalized assistance and guidance. On the other hand, negative reviews mentioned issues such as buggy performance, unexpected drops in conversion rates, high pricing, difficulties in downgrading or uninstalling the app, and concerns about code interference with the website. Some users also expressed dissatisfaction with the billing structure and lack of responsiveness from the support team in resolving issues.
Great service, great tools and great support team. Been using Bold since day-1. I very much appreciated having direct support from Jay, co-founder of Bold. Glad we could exchange some thoughts around how to improve the overall service for us merchants. Thanks so much again and hope to keep using & leveraging Bold for our business moving forward. Best, Josh
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