BOLD Upsell AI Powered Upsells
Maximize Sales w/ AI Upsells, Funnels and Cross-sells!
Rating
4.7
feedback
1,573
chart
#1,204
All reviews
Rating Breakdown
Review RSS Feed
Jan. 3, 2023
Loved this app before it was managed by a new company to my understanding as it does not work with products that have options now, it only shows "Add to Cart" buttons when we need "View Product" buttons as we had before. No one notified us that "Add to Cart" buttons would be put back into our pop ups so we have a ton of orders with no options selected by the customers and we are having to email customers one by one who aren't happy. Tried to ask support for help to no avail. It states features "Design & language customization" but yet no one can help us change the "Add to Cart" buttons back to "View Product" buttons like we had before Bold sold this app to a different company? Really sad as we used to love this app but no one has helped us fix this issue and they simply stopped communicating. Had to delete and find a different app. UPDATE: After multiple emails back and forth with very vague replies, my developer was able to figure out with the assistance of the app how to edit the "Add to Cart" buttons to be "View Product" so I have adjusted my review since we were finally able to get this fixed from 1 star to 4.
Thank you. We appreciate you taking the time to write in with your feedback. Upsell is still owned by Bold, however, Product Options is now managed by Shop Circle. We sincerely apologize for the issues you’ve experienced when the integration did not work as expected. Your feedback is valuable to us, and will help us to do better in the future. While you can customize the design using CSS and HTML, the customization you required needed a bit more complex adjustment using other programming languages. Our team has reached out to provide resources for you to look into. Once again, thank you for taking the time to write in.
Dec. 9, 2022
Bold Upsell has been a great addition to our business. Set up and changing product pairings are extremely easy! Within the first month we have increased sales and looking forward to continuing with the App.
Thanks so much for your review! We are so glad to be a part of your journey to success. Thanks for choosing Bold!
Feb. 4, 2022
Application que je recommande, le service client est très réactif (Esha pour ma part). Il serait intéressant d'améliorer le design par défaut sur le front office, j'ai du mettre un coup de CSS pour que ca fasse davantage dans l'air du temps
Thank you for your review! Feedback like yours is valuable to us. It lets us know where we we are on the right track, and where we need to improve! Thank you for choosing Bold!
Oct. 29, 2021
Very responsive customer service, unfortunately couldn't come to a fix with my request but suggested a better solution to what I had asked for which has helped loads. Great app, easy to navigate and provides the best of solutions in encouraging further customer purchase incentives. Many thanks
March 2, 2021
Our website's Add to Cart functionality completely broke and even with expedited tech support, we're looking at multiple business days for a fix. The app works as expected until it doesn't and when it doesn't good luck getting a quick fix or being able to fix it yourself. Update: While I still don't agree with how Bold's app edits code, given you provide their customer service team with the right information they are able to course-correct and fix things. -1 star for not being able to edit their code without ample coding experience.
Thank you for your review. We sincerely apologize for any inconvenience this may have caused you. Rest assured we have our experts working on resolving the issues you've been experiencing. We thank you for all your patience.
Dec. 10, 2020
Working great! I am using this to sell one-time boxes to people who subscribe to my subscription box. The support desk (Rajni) is very helpful and helped me make code changes to the display of the upsell pop-up.
Thank you so much for for the review! What a great an interesting way of using Subscriptions and Upsell together. We are so happy to hear that Rajni was able to help you out to achieve the look and feel you were looking for.
Dec. 3, 2020
The design is a little poor but functionnalities are very well done, it's very interoperable (like with side-cart functionnalities of other editor) and reporting is very good. Lots of possibilities and settings.
Nov. 25, 2020
The app is really great- the only problem is I can't add the same product as a trigger before checkout. So if you want more of the same product it only let's you add it as a trigger when adding to cart-- but then doesn't allow you to discount it. Customer service is great and Kelsey was very helpful and even stayed 15 minutes later past their closing to help me. I'm going to keep trying because the team is really helpful.
June 14, 2020
bello e funzionaleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
April 12, 2020
great app easy to use more sale thanks to improve it ..............................................
Feb. 24, 2020
Super easy use. Wouldn't change it. Only concern is that it sometimes feels like it can drop off the website :)
Jan. 17, 2020
Laurel was so helpful! She walked me through step by step to successfully set everything up!!! Thank you! Great experience.
Nov. 27, 2019
Great app provider for Shopify and my limited experience with support has always been helpful. Chintan on chat had the answers I needed right away. My only complaint and docking a star is because you have to add so many different apps from the dev to acomplish what I consider (and other apps do as well) very related tasks such as offer a BOGO discount in the upsell. You need another app to do that and it and of course more monthly fees. I already feel like I get app'd to death on this platform, but what incentive is there to an upsell without a discount? Should be under one app IMO...
Nov. 11, 2019
nice, but needs cash to work, so no 5 stars . filling empty space so review is accepted otherwise they don't let me submit review
Oct. 15, 2019
Great app but can have small bugs here and there like offers getting mixed up together or not showing at all
Hi there! Thank you for leaving us a review and this feedback. We're so sorry to hear that you've run into some bugs with the app; it looks like you were able to speak with one of our live chat representatives in order to get the issue sorted out. We'll certainly be in touch with updates on the fixes! We look forward to getting Upsell working properly on your store again so that people can properly get all of the Halloween goodies you sell. Cheers, and thanks for your patience and understanding!
Sept. 25, 2019
I like the service given to me by the tech for the app. Parminder was helpful and considerate. And he solves my problem by asking me additional info to solve the case.
Hey there, thank you so much for leaving us a review! We're glad to hear that Parminder was able to get you sorted out with all of your questions and any problems you had. That's what we aim to do! Please let us know if you have any other questions or comments; we'd be more than happy to assist again.
Aug. 28, 2019
This app is great for upsell during checkout. After checkout it is more complicated to set up but the technical support is great. Guri and Simran were very helpful in making sure the app worked correctly for me.
Hello there! We're so happy to hear you're enjoying the upsell after checkout feature using Upsell with Bold Cashier. It makes it so easy for customers to add something to their order. So sorry to hear you found the setup to be complicated, but glad to hear that our support team was able to help get everything set up properly for you! Don't hesitate to reach out if you need any other assistance. Very cool product, by the way! Looks like a fun challenge. :)
Aug. 5, 2019
We've never had upsell for our customers so from the very beginning of trying Bold Upsell helped us to increase AOV, sell more units, move certain items specially etc. Pop-up was not user friendly especially for MObile but our Devs optimized it per our design and needs. It's working perfectly. There are still issues like Upsell doesn't recognize that item doesn't have enough stock to fulfill customers needs and they're getting error later at checkout. Our customers were able to add 10 qty from upsell but item didn't have stock and customer got error message at checkout forcing customer to make more extra steps instead of checkout. So we've went and restrict to allow 3 qty max per each upsell product. But other than above issues, it's working perfectly as expected for such kind of apps. We cannot count exact increase in business according to just this app as we've done many things to increase conversion as well as design and speed optimization. But overall we're seeing ave. 75% increase month over month comparing with 2018. 95% usually really informative and helpful, really resolves issues. Just sometimes there is a confusion when another person jumps into the conversation helping cleaning tickets instead of original person. Those jump in people can give wrong reply or cannot really resolve original issue as they looks like simply didn't go through whole correspondence in order to address the issue properly. We have to explain the issue from the beginning that is annoying. It's ok for jumping in new people just they need to spend more time before contacting clients back instead of passing this to us. We're expecting to receive resolved issue. However it happens rare. Overall support is really helpful.
Hi there! Thanks so much for the review and feedback. We appreciate these types of responses from our merchants, as we're always working to improve our support process and provide better service to our clients. I'll be sure to pass this on to our team manager. We're glad to see that you're seeing such an increase in order value and hope to work with you again soon!
July 30, 2019
Really like the ease of use of the app for creating linked products and upselling. Searching for products could be a little more streamlined, but aside from that - all good.
Hi there! Thanks so much for your review. We're glad that you like the app and appreciate your feedback. Our team is always working to improve our products and this is something we'll pass back to our development team to take a closer look at! We look forward to hearing from you soon.
May 29, 2019
Increases conversions. Would like it to look a bit better though (the upsell that pops up when "add to cart")
Hi there! Thanks for taking the time to leave a review - I know that our Support Specialists would love to do what they can to help out with any styling concerns that you have! If possible, do you think that you could reach out to [email protected]? Please just include the troubles that you're seeing with styling along with your store's URL, and our specialists will try their best to make it work a bit better for you! Thanks again!