BOLD AI Upsell & Cross‑Sell
Boost AOV w/ Checkout Upsells and Post Purchase Upsell Funnels
Rating
4.3
feedback
583
chart
#1,820
All reviews
Review RSS Feed
Sept. 11, 2025
BOLD Upsell has been a really useful tool for what we were looking to achieve. The pop-ups are super easy to set up, and the SMART offers feature has been a great addition as well. While we haven’t seen a huge uptake just yet, I’m confident it will improve as we continue to use it. The Support team has been fantastic - quick to respond and genuinely helpful. Navdeep in particular has been great, always checking back in to make sure everything’s running smoothly.
Hello! I'm Rebecca, Senior Product Manager for Bold Upsell and I just wanted to reach out and say thank you for taking the time to leave this feedback. It's awesome to hear that you found the pop-ups and our SMART AI generated offers so easy to set up. As the SMART offers regenerate, they will continue to learn and optimize the offers for conversion on your storefront. P.S Bold is also incredibly proud of our support team. Navdeep will be thrilled to hear your kind words! Please don't hesitate to reach out to the team if you have any questions about your set up or optimizing your offers!
Sept. 10, 2025
Aug. 26, 2025
Taylor from the support team was very helpful. Appreciate all the help! We just started using the App and hopefully it will be a great fit for us!
Aug. 21, 2025
I found this app to be far too expensive for what I needed. After installing it, I barely used it for about two weeks, yet my next bill (due September 9) was already showing $71 owed as of August 21. It was difficult to know what the final amount would be by the billing date. On the positive side, the app is very feature-rich and clearly capable of handling a wide range of upselling functions. However, the setup process requires a significant investment of time and effort—several days, in my estimation—which I was not willing to commit. Overall, this is a good app if your goal is to build out extensive upselling infrastructure, but it wasn’t the right fit for me. I would have rated it one star, but that wouldn’t be fair since I should have paid closer attention before committing.
Hi, I'm Rebecca, Senior Product Manager for Bold Upsell and I sincerely appreciate you sharing this candid feedback. It’s great you recognized the depth of our features, but I absolutely understand that the initial time investment and confusion over billing felt like too much for your needs. This is something we are actively working on improving! In the meantime, I want to make sure every merchant can successfully use our powerful features, especially Smart offers (available on our free plan), funnels and post purchase upsell flows so that we can ensure we deliver on our promise as a top Shopify app for conversion. If you are still interested, we would love to help you get set up and answer any questions you may have throughout the process.
July 11, 2025
A great app for increasing AOV, with a fantastic support team. I had an integration issue with the theme that was preventing the app from working correctly. They were incredibly professional and persistent until the issue was fully resolved. Not only is the app now functioning perfectly, but it also looks great thanks to the help with some final design tweaks. Highly recommend!
July 9, 2025
A big scam while they promise you for a free plan yet they made the home page to confuse you and get you to approve a subscription. becareful all
May 14, 2025
Everyone at Bold has been great to work with. Thank you. Joel
Glad to hear you've had a great experience! Thanks for the review, Joel.
April 30, 2025
Installed the app, but it never really worked on my website. Spoke with support, but they were unable to help directly, told me they would escalate. I am paying, but the app doesn't work on the website.
March 25, 2025
Great app. Easy to work with and friendly interface to set up on Shopify store !
March 6, 2025
Super easy to use and a great app, my store has performed so much better since I started using the different featurs offered through this!
Feb. 5, 2025
They are charging me just for having it installed, I don't use it and they charge $24 . It's unfair.
May 2, 2025
I had previously used Bold Upsells and was genuinely impressed by the functionality and value it brought to my store. The app itself is well-designed, intuitive, and effective at increasing average order value through strategic upselling. However, at the time, their billing structure wasn’t quite the right fit for my business model, which ultimately led me to uninstall the app. To my surprise and appreciation, a few weeks later, the team at Bold reached out to inform me that they had revised their pricing model. The new structure was far more reasonable and much better aligned with what I was looking for. Their willingness to adapt and listen to customer feedback really stood out to me—it showed they genuinely care about building lasting relationships with their users. From the moment I decided to give Bold Upsells another try, the support I received was top-notch. Jay, Daniel, and Eric were all incredibly helpful, responsive, and professional throughout the entire reinstallation and setup process. They made sure every detail was addressed, answered all my questions with patience, and went the extra mile to ensure everything was functioning optimally. It's rare to come across a support team that is this dedicated, knowledgeable, and easy to work with. Their commitment to customer satisfaction really made the experience seamless and enjoyable. Thanks to their help, I was able to get everything up and running again without a hitch. A big thank you to the entire team at Bold Upsells. Your effort, professionalism, and care haven’t gone unnoticed. Keep up the fantastic work—it's a pleasure doing business with a company that truly values its customers.
Sept. 12, 2024
Thank you, Bold Upsell! The App has been a supportive addition to our store. The assistance that we have received from Laurel from your team has been clear and helpful.
Aug. 14, 2024
The new AI feature looks like an interesting tool that could significantly reduce the workload and streamline the upsell process. I’m looking forward to seeing how it will perform and develop over time.
Thanks for the review! Let us know how it goes with the new AI functionality.
June 27, 2024
impossible to figure out how to downgrade from the most expensive option and no blinkin help to do it.
Using app
Over 4 years
Total reviews
1
Average rating
1.0
We understand you may be experiencing some difficulties and our support team has reached out several times to offer assistance. Please let us know if you still need help, as we're here to ensure everything runs smoothly for you!
May 22, 2024
Chandan was incredible - I was so stressed and she helped me set the whole thing up - explain it and followed up in email with my many questions. Thank you!!
We're glad Chandan was able to be of help! Thank you for leaving a review.