Bold AI Upsell & Cross‑Sell
All reviews
Taylor from the support team was very helpful. Appreciate all the help! We just started using the App and hopefully it will be a great fit for us!
I found this app to be far too expensive for what I needed. After installing it, I barely used it for about two weeks, yet my next bill (due September 9) was already showing $71 owed as of August 21. It was difficult to know what the final amount would be by the billing date. On the positive side, the app is very feature-rich and clearly capable of handling a wide range of upselling functions. However, the setup process requires a significant investment of time and effort—several days, in my estimation—which I was not willing to commit. Overall, this is a good app if your goal is to build out extensive upselling infrastructure, but it wasn’t the right fit for me. I would have rated it one star, but that wouldn’t be fair since I should have paid closer attention before committing.
Hi, I'm Rebecca, Senior Product Manager for Bold Upsell and I sincerely appreciate you sharing this candid feedback. It’s great you recognized the depth of our features, but I absolutely understand that the initial time investment and confusion over billing felt like too much for your needs. This is something we are actively working on improving! In the meantime, I want to make sure every merchant can successfully use our powerful features, especially Smart offers (available on our free plan), funnels and post purchase upsell flows so that we can ensure we deliver on our promise as a top Shopify app for conversion. If you are still interested, we would love to help you get set up and answer any questions you may have throughout the process.
A big scam while they promise you for a free plan yet they made the home page to confuse you and get you to approve a subscription. becareful all
Everyone at Bold has been great to work with. Thank you. Joel
Glad to hear you've had a great experience! Thanks for the review, Joel.
Great app. Easy to work with and friendly interface to set up on Shopify store !
Always provides multiples of ROI for us.
Has added more revenue than we could have imagined!
Super easy to use and a great app, my store has performed so much better since I started using the different featurs offered through this!
They are charging me just for having it installed, I don't use it and they charge $24 . It's unfair.
I had previously used Bold Upsells and was genuinely impressed by the functionality and value it brought to my store. The app itself is well-designed, intuitive, and effective at increasing average order value through strategic upselling. However, at the time, their billing structure wasn’t quite the right fit for my business model, which ultimately led me to uninstall the app. To my surprise and appreciation, a few weeks later, the team at Bold reached out to inform me that they had revised their pricing model. The new structure was far more reasonable and much better aligned with what I was looking for. Their willingness to adapt and listen to customer feedback really stood out to me—it showed they genuinely care about building lasting relationships with their users. From the moment I decided to give Bold Upsells another try, the support I received was top-notch. Jay, Daniel, and Eric were all incredibly helpful, responsive, and professional throughout the entire reinstallation and setup process. They made sure every detail was addressed, answered all my questions with patience, and went the extra mile to ensure everything was functioning optimally. It's rare to come across a support team that is this dedicated, knowledgeable, and easy to work with. Their commitment to customer satisfaction really made the experience seamless and enjoyable. Thanks to their help, I was able to get everything up and running again without a hitch. A big thank you to the entire team at Bold Upsells. Your effort, professionalism, and care haven’t gone unnoticed. Keep up the fantastic work—it's a pleasure doing business with a company that truly values its customers.
Thank you, Bold Upsell! The App has been a supportive addition to our store. The assistance that we have received from Laurel from your team has been clear and helpful.
The new AI feature looks like an interesting tool that could significantly reduce the workload and streamline the upsell process. I’m looking forward to seeing how it will perform and develop over time.
Thanks for the review! Let us know how it goes with the new AI functionality.
Chandan was incredible - I was so stressed and she helped me set the whole thing up - explain it and followed up in email with my many questions. Thank you!!
We're glad Chandan was able to be of help! Thank you for leaving a review.
Thank you for the review.
Extremely useful and paid for itself on the first day. Big fan.
So thrilled to hear this! Thanks for leaving a review.
Thanks for the 5 star review!
Support team with Bold is on top of their game!!! I had a bit of a unique request and they added the functionality for me within 48 hours. This team is top notch!
Thanks so much for your review! We are so happy to hear that you're enjoying Bold Upsell and our team was able to help you in such short notice. Thanks for choosing Bold!
Please stop popping this request up every time I use the app when I've only had it for 2 days!!
Thanks for your valuable feedback, we will certainly look into the timing of this request. Our apologies for the inconvenience! Thanks for choosing Bold!
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