BOLD AI Upsell & Cross‑Sell
Boost AOV w/ Checkout Upsells and Post Purchase Upsell Funnels
Rating
4.3
feedback
585
chart
#2,212
All reviews
Review RSS Feed
Aug. 21, 2025
I found this app to be far too expensive for what I needed. After installing it, I barely used it for about two weeks, yet my next bill (due September 9) was already showing $71 owed as of August 21. It was difficult to know what the final amount would be by the billing date. On the positive side, the app is very feature-rich and clearly capable of handling a wide range of upselling functions. However, the setup process requires a significant investment of time and effort—several days, in my estimation—which I was not willing to commit. Overall, this is a good app if your goal is to build out extensive upselling infrastructure, but it wasn’t the right fit for me. I would have rated it one star, but that wouldn’t be fair since I should have paid closer attention before committing.
Hi, I'm Rebecca, Senior Product Manager for Bold Upsell and I sincerely appreciate you sharing this candid feedback. It’s great you recognized the depth of our features, but I absolutely understand that the initial time investment and confusion over billing felt like too much for your needs. This is something we are actively working on improving! In the meantime, I want to make sure every merchant can successfully use our powerful features, especially Smart offers (available on our free plan), funnels and post purchase upsell flows so that we can ensure we deliver on our promise as a top Shopify app for conversion. If you are still interested, we would love to help you get set up and answer any questions you may have throughout the process.
July 11, 2025
A great app for increasing AOV, with a fantastic support team. I had an integration issue with the theme that was preventing the app from working correctly. They were incredibly professional and persistent until the issue was fully resolved. Not only is the app now functioning perfectly, but it also looks great thanks to the help with some final design tweaks. Highly recommend!
July 9, 2025
A big scam while they promise you for a free plan yet they made the home page to confuse you and get you to approve a subscription. becareful all
May 14, 2025
Everyone at Bold has been great to work with. Thank you. Joel
Glad to hear you've had a great experience! Thanks for the review, Joel.
April 30, 2025
Installed the app, but it never really worked on my website. Spoke with support, but they were unable to help directly, told me they would escalate. I am paying, but the app doesn't work on the website.
March 25, 2025
Great app. Easy to work with and friendly interface to set up on Shopify store !
March 6, 2025
Super easy to use and a great app, my store has performed so much better since I started using the different featurs offered through this!
Feb. 5, 2025
They are charging me just for having it installed, I don't use it and they charge $24 . It's unfair.
May 2, 2025
I had previously used Bold Upsells and was genuinely impressed by the functionality and value it brought to my store. The app itself is well-designed, intuitive, and effective at increasing average order value through strategic upselling. However, at the time, their billing structure wasn’t quite the right fit for my business model, which ultimately led me to uninstall the app. To my surprise and appreciation, a few weeks later, the team at Bold reached out to inform me that they had revised their pricing model. The new structure was far more reasonable and much better aligned with what I was looking for. Their willingness to adapt and listen to customer feedback really stood out to me—it showed they genuinely care about building lasting relationships with their users. From the moment I decided to give Bold Upsells another try, the support I received was top-notch. Jay, Daniel, and Eric were all incredibly helpful, responsive, and professional throughout the entire reinstallation and setup process. They made sure every detail was addressed, answered all my questions with patience, and went the extra mile to ensure everything was functioning optimally. It's rare to come across a support team that is this dedicated, knowledgeable, and easy to work with. Their commitment to customer satisfaction really made the experience seamless and enjoyable. Thanks to their help, I was able to get everything up and running again without a hitch. A big thank you to the entire team at Bold Upsells. Your effort, professionalism, and care haven’t gone unnoticed. Keep up the fantastic work—it's a pleasure doing business with a company that truly values its customers.
Sept. 12, 2024
Thank you, Bold Upsell! The App has been a supportive addition to our store. The assistance that we have received from Laurel from your team has been clear and helpful.
Aug. 14, 2024
The new AI feature looks like an interesting tool that could significantly reduce the workload and streamline the upsell process. I’m looking forward to seeing how it will perform and develop over time.
Thanks for the review! Let us know how it goes with the new AI functionality.
June 27, 2024
impossible to figure out how to downgrade from the most expensive option and no blinkin help to do it.
Using app
Over 4 years
Total reviews
1
Average rating
1.0
We understand you may be experiencing some difficulties and our support team has reached out several times to offer assistance. Please let us know if you still need help, as we're here to ensure everything runs smoothly for you!
May 22, 2024
Chandan was incredible - I was so stressed and she helped me set the whole thing up - explain it and followed up in email with my many questions. Thank you!!
We're glad Chandan was able to be of help! Thank you for leaving a review.
March 18, 2024
Extremely useful and paid for itself on the first day. Big fan.
So thrilled to hear this! Thanks for leaving a review.
Feb. 15, 2024
Support team with Bold is on top of their game!!! I had a bit of a unique request and they added the functionality for me within 48 hours. This team is top notch!
Thanks so much for your review! We are so happy to hear that you're enjoying Bold Upsell and our team was able to help you in such short notice. Thanks for choosing Bold!
Jan. 6, 2024
Please stop popping this request up every time I use the app when I've only had it for 2 days!!
Thanks for your valuable feedback, we will certainly look into the timing of this request. Our apologies for the inconvenience! Thanks for choosing Bold!
Nov. 14, 2023
Hi I love the upsell app, its a great way to sugest add ons but it's not aggressive. The product look clean and easy to use.
Thank you for writing in with your kind review! We are so glad we can help you offer product add-ons so you can increase your revenue. Cheers! Thanks for choosing Bold!