All reviews

Rating Breakdown

  • 5
    85% (1,339 ratings)
  • 4
    7% (118 ratings)
  • 3
    2% (30 ratings)
  • 2
    1% (21 ratings)
  • 1
    4% (66 ratings)
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1 / 5 Share

Aug. 23, 2022

Bold Upsell will not give me the refund that I deserve. Now, there's been a lot of conversation and Bold Upsell is not willing to refund me in full. They said the plan is for their "maintenance cost". Re: by having the app installed there will always be API, servers and monthly costs that they are covering... which is ridiculous because they have literally "nothing" to maintain on my end because I am not using the app at all.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, I am very sorry to hear of your frustrations with the billing terms. I can confirm our team has reached out to you to do their best to resolve your concerns.

1 / 5 Share

July 10, 2022

THEY DO NOT RESPOND TO HELP THE APP DOES NOT WORK DO NOT WASTE YOUR TIME. I have been asking for help for ages

Using app

9 months

Total reviews

2

Average rating

1.0

Developer Reply

Hi there, I am very sorry you experienced a delay in receiving support. I can confirm our team has reached out and was able to resolve your issue. Please let us know if there is anything we can do to help you further. Your success is our mission!

5 / 5 Share

July 2, 2022

Bold Upsell works great for us to create upsells and cross sells on our platform. Customer service for the app is great. Ifran helped me fix all the issues I was having quickly!

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for your lovely review! We are so glad to hear Upsell is working well for you, and Irfan was able to give you the support you need. We are glad to be a part of your journey to success. Thanks for choosing Bold!

5 / 5 Share

April 26, 2022

I installed this app 3 days ago. I'm yet to see the results but it's easy to use.I will reach out if i need any info

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 19, 2022

I had to contact the help chat service with a coding issue as I was out of my depth. Birpal was fantastic and had my complex issue sorted within 15 minutes.. Thank you!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review! We are so glad that Birpal was able to help you out. We are always here for you! Thanks for choosing Bold!

5 / 5 Share

April 12, 2022

I downloaded this app to help with upselling and cross selling my products. It was easy to set up and looks top notch. I really like this app!

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for your wonderful review! We wish you every success and are looking forward to seeing your sales sky-rocket with Bold!

5 / 5 Share

April 5, 2022

This app helped me create a cross sell offer and their customer service team was very helpful in teaching me about the platform

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for writing in with your review! We are glad to hear you were able to get your Upsells up and running quickly with the help of our support team. Thanks for choosing Bold!

5 / 5 Share

Oct. 10, 2023

This app has been great so far! It's fairly simple to set up custom upsells for each product.

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for your review. We are so glad you are enjoying the app. We wish you all the best and look forward seeing your store grow with Bold!

1 / 5 Share

Feb. 26, 2022

Loads your theme with code that won't remove when you delete app and screws things up. They should put a warning prior to installation. Way better upsell apps out there that don't need to do that!

Using app

About 1 hour

Total reviews

2

Average rating

2.0

Developer Reply

Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. I can confirm one of our specialists has reached out to help remove any code left over from Bold Upsell.

5 / 5 Share

Feb. 22, 2022

Like all the Bold apps I currently use, they just work properly and the support has always been a+ can thoroughly recommend!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review! Good reviews like yours motivate us to work hard and continuously improve. Thank you for choosing Bold!

5 / 5 Share

Feb. 21, 2022

The Customer Support is Exemplary for this app. My God. Thank you Irfan from Bold Customer Support! All the Minds that create and maintain the Bold Apps Business are admirable. I admire them.

Using app

Over 1 year

Total reviews

16

Average rating

5.0

Developer Reply

Thank you for your review! We are so happy to hear that Irfan was able to give you the support you needed - we will be sure to pass along your kind words! We are so glad to be able to create apps to help you reach all your goals. Thanks for choosing Bold!

4 / 5 Share

Feb. 4, 2022

Application que je recommande, le service client est très réactif (Esha pour ma part). Il serait intéressant d'améliorer le design par défaut sur le front office, j'ai du mettre un coup de CSS pour que ca fasse davantage dans l'air du temps

Using app

Almost 2 years

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for your review! Feedback like yours is valuable to us. It lets us know where we we are on the right track, and where we need to improve! Thank you for choosing Bold!

5 / 5 Share

Jan. 17, 2022

Love this app! I use it when someone adds a product to their cart to remind them we sell 3x 5x and 7x bundles. HUGE AOV booster!

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

We are so glad to hear the app is serving you well! Words like yours keep us motivated and let us know we are on the right track. Thank you for your review, and thank you for choosing Bold!

5 / 5 Share

Dec. 4, 2021

very good, thank you very much. i use it all the time. love it so much thank you, very good app indeed 5 star

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind review! We are so happy that you enjoy the app. Thank you for choosing Bold!

5 / 5 Share

Nov. 22, 2021

I am in the beginning stages of starting my company. I am using this app to showcase products that are not the main product but a compliment to my product. Very easy to setup.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your kind review! We are happy to hear that you had an easy time setting up the app. We wish you every success with your new store!

5 / 5 Share

Oct. 29, 2021

Bold is fantastic to work with, and their products are great. We needed some assistance with the app install, and requested support with a work around for a custom variant. Mo helped us out and was fantastic, we got everything up and running and working great!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the kind review. We are just so happy that Mo was there to help. Thank you for choosing Bold!

4 / 5 Share

Oct. 29, 2021

Very responsive customer service, unfortunately couldn't come to a fix with my request but suggested a better solution to what I had asked for which has helped loads. Great app, easy to navigate and provides the best of solutions in encouraging further customer purchase incentives. Many thanks

Using app

Over 1 year

Total reviews

2

Average rating

4.5

1 / 5 Share

Oct. 25, 2021

Totally buggy when set up, after lots of work got it to work, but check back in and it hasn't been firing this whole time. 6 months of fees and they are only offering ONE MONTH of refund. I have no idea how they make so much money and sponsor podcast ads. In our extensive experience these apps never ever ever work properly and despite making a massive amount of money for them, this team NEVER takes responsibility. Also the UX is always so awful. Infuriating, and false advertising.

Store

Yogo

Using app

Almost 3 years

Total reviews

26

Average rating

3.4

5 / 5 Share

Oct. 21, 2021

The app is easy to use and set up. You need this app to cross-sell and upsell to increase your profits. Haven't had any complaints to date.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you kindly for leaving a review. We are so happy that the app was easy to use. Looking forward to seeing your sales skyrocket!

1 / 5 Share

Oct. 21, 2021

WORST CUSTOMER SERVICE EVER !!!!!!!! they use some call center who knows nothing about the app and they don't even advise you in any way. it's a pity for such a famous app.

Using app

9 months

Total reviews

3

Average rating

3.7