BOLD AI Upsell & Cross‑Sell
Boost AOV w/ Checkout Upsells and Post Purchase Upsell Funnels
Rating
4.3
feedback
584
chart
#1,791
All reviews
Review RSS Feed
May 25, 2023
BE VERY careful downloading this app. We used it for a few days and decided to uninstall it. For the next two weeks our sales dipped significantly. Our Landing page views to link clicks went from 80% ratio to 50% ratio. Finally found this out today and realized it was a bunch of rogue code left over by Bold. Page speed went from 90 to 50. In the process of trying to uninstall all of it following their "tutorial" right now and half of the code I need to delete I cannot even find. The app works great when it's installed, but be really careful.
Thanks for taking the time to write in! We are sorry to hear that you experienced a page speed issue with your store. I can confirm our dedicated install team has been in contact with you to help. While Upsell does require some code to function, it should not have a significant impact on your store load speed. Our team would also be happy to take a closer look if you would like to try again in the future. Just let us know!
April 18, 2023
Excellent customer service. Krupa did a great job solving my problem and providing follow up support until the issue was resolved. Can't thank her enough.
Thank you so much for your review! We really appreciate the positive feedback. We are thrilled to hear that Krupa was able to give you such diligent support—that's exactly what we strive to do!
March 13, 2023
I really like their customer support. Very friendly and accessable and you can actually chat with a real person! Also the app works well and does what it says, reliably.
Thank you so much for your kind review. We are as so glad to hear of your wonderful experience with our support team. They are always happy to go the extra mile to make sure everything is working well for you! I will be sure to pass along the kudos to our team! Thanks for choosing Bold!
March 9, 2023
Thanks so much bold team for helping us troubleshoot issues with our upsell pop up and getting them fixed so quickly! We are generally very happy with the app as well and it drives lots of value for us.
Reviews like yours make our day - thank you for taking the time to write it! We are always here to support you with anything you need. Thank you for choosing Bold!
Feb. 14, 2023
Great app, super helpful customer service - would definitely recommend. Easy to set up discounts and upsells.
Thanks for your wonderful review. We are so happy to hear that it was easy for you to setup your offers. Thanks for choosing Bold!
Jan. 25, 2023
Great app to increase your average order value. The support team is even greater thanks to Irfan & Birpal.
Thanks for your kind review. We are so glad to hear that Irfan and Birpal were able to give you the support you needed. Thanks for choosing Bold!
Jan. 3, 2023
Loved this app before it was managed by a new company to my understanding as it does not work with products that have options now, it only shows "Add to Cart" buttons when we need "View Product" buttons as we had before. No one notified us that "Add to Cart" buttons would be put back into our pop ups so we have a ton of orders with no options selected by the customers and we are having to email customers one by one who aren't happy. Tried to ask support for help to no avail. It states features "Design & language customization" but yet no one can help us change the "Add to Cart" buttons back to "View Product" buttons like we had before Bold sold this app to a different company? Really sad as we used to love this app but no one has helped us fix this issue and they simply stopped communicating. Had to delete and find a different app. UPDATE: After multiple emails back and forth with very vague replies, my developer was able to figure out with the assistance of the app how to edit the "Add to Cart" buttons to be "View Product" so I have adjusted my review since we were finally able to get this fixed from 1 star to 4.
Thank you. We appreciate you taking the time to write in with your feedback. Upsell is still owned by Bold, however, Product Options is now managed by Shop Circle. We sincerely apologize for the issues you’ve experienced when the integration did not work as expected. Your feedback is valuable to us, and will help us to do better in the future. While you can customize the design using CSS and HTML, the customization you required needed a bit more complex adjustment using other programming languages. Our team has reached out to provide resources for you to look into. Once again, thank you for taking the time to write in.
Dec. 9, 2022
Bold Upsell has been a great addition to our business. Set up and changing product pairings are extremely easy! Within the first month we have increased sales and looking forward to continuing with the App.
Thanks so much for your review! We are so glad to be a part of your journey to success. Thanks for choosing Bold!
Nov. 21, 2022
No funciona, no enseña al cliente nada cuando añade al carrito. Hemos pagado esta herramienta para nada. Devolvedme el dinero.
Gracias por escribirnos con tu reseña. Tenga la seguridad de que la aplicación viene con una versión de prueba gratuita, por lo que no se le cobrará por probarla. Upsell requiere que se instale algún código en su tema para que funcione correctamente. Nuestro equipo estará encantado de ayudarle con esto si tiene alguna dificultad con el instalador automático. Por favor, háganoslo saber, nos hemos comunicado por correo electrónico.
Nov. 10, 2022
Great support in helping me update the cross-sell modal to function how I need it!! Fits my funnel workflow now so Thanks!!
Thanks so much for taking the time to write in with your review. We are so happy to be a part of your store’s ecosystem and support you in your growth. Thanks for choosing Bold!
Aug. 23, 2022
Bold Upsell will not give me the refund that I deserve. Now, there's been a lot of conversation and Bold Upsell is not willing to refund me in full. They said the plan is for their "maintenance cost". Re: by having the app installed there will always be API, servers and monthly costs that they are covering... which is ridiculous because they have literally "nothing" to maintain on my end because I am not using the app at all.
Hi there, I am very sorry to hear of your frustrations with the billing terms. I can confirm our team has reached out to you to do their best to resolve your concerns.
July 10, 2022
THEY DO NOT RESPOND TO HELP THE APP DOES NOT WORK DO NOT WASTE YOUR TIME. I have been asking for help for ages
Hi there, I am very sorry you experienced a delay in receiving support. I can confirm our team has reached out and was able to resolve your issue. Please let us know if there is anything we can do to help you further. Your success is our mission!
July 2, 2022
Bold Upsell works great for us to create upsells and cross sells on our platform. Customer service for the app is great. Ifran helped me fix all the issues I was having quickly!
Thanks so much for your lovely review! We are so glad to hear Upsell is working well for you, and Irfan was able to give you the support you need. We are glad to be a part of your journey to success. Thanks for choosing Bold!
April 26, 2022
I installed this app 3 days ago. I'm yet to see the results but it's easy to use.I will reach out if i need any info
April 12, 2022
I downloaded this app to help with upselling and cross selling my products. It was easy to set up and looks top notch. I really like this app!
Thanks so much for your wonderful review! We wish you every success and are looking forward to seeing your sales sky-rocket with Bold!
Oct. 10, 2023
This app has been great so far! It's fairly simple to set up custom upsells for each product.
Thanks for your review. We are so glad you are enjoying the app. We wish you all the best and look forward seeing your store grow with Bold!
Feb. 26, 2022
Loads your theme with code that won't remove when you delete app and screws things up. They should put a warning prior to installation. Way better upsell apps out there that don't need to do that!
Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. I can confirm one of our specialists has reached out to help remove any code left over from Bold Upsell.
Feb. 22, 2022
Like all the Bold apps I currently use, they just work properly and the support has always been a+ can thoroughly recommend!
Thank you so much for your review! Good reviews like yours motivate us to work hard and continuously improve. Thank you for choosing Bold!
Feb. 4, 2022
Application que je recommande, le service client est très réactif (Esha pour ma part). Il serait intéressant d'améliorer le design par défaut sur le front office, j'ai du mettre un coup de CSS pour que ca fasse davantage dans l'air du temps
Thank you for your review! Feedback like yours is valuable to us. It lets us know where we we are on the right track, and where we need to improve! Thank you for choosing Bold!
Jan. 17, 2022
Love this app! I use it when someone adds a product to their cart to remind them we sell 3x 5x and 7x bundles. HUGE AOV booster!
We are so glad to hear the app is serving you well! Words like yours keep us motivated and let us know we are on the right track. Thank you for your review, and thank you for choosing Bold!