Bold AI Upsell & Cross‑Sell
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Loved this app before it was managed by a new company to my understanding as it does not work with products that have options now, it only shows "Add to Cart" buttons when we need "View Product" buttons as we had before. No one notified us that "Add to Cart" buttons would be put back into our pop ups so we have a ton of orders with no options selected by the customers and we are having to email customers one by one who aren't happy. Tried to ask support for help to no avail. It states features "Design & language customization" but yet no one can help us change the "Add to Cart" buttons back to "View Product" buttons like we had before Bold sold this app to a different company? Really sad as we used to love this app but no one has helped us fix this issue and they simply stopped communicating. Had to delete and find a different app. UPDATE: After multiple emails back and forth with very vague replies, my developer was able to figure out with the assistance of the app how to edit the "Add to Cart" buttons to be "View Product" so I have adjusted my review since we were finally able to get this fixed from 1 star to 4.
Thank you. We appreciate you taking the time to write in with your feedback. Upsell is still owned by Bold, however, Product Options is now managed by Shop Circle. We sincerely apologize for the issues you’ve experienced when the integration did not work as expected. Your feedback is valuable to us, and will help us to do better in the future. While you can customize the design using CSS and HTML, the customization you required needed a bit more complex adjustment using other programming languages. Our team has reached out to provide resources for you to look into. Once again, thank you for taking the time to write in.
Bold Upsell has been a great addition to our business. Set up and changing product pairings are extremely easy! Within the first month we have increased sales and looking forward to continuing with the App.
Thanks so much for your review! We are so glad to be a part of your journey to success. Thanks for choosing Bold!
No funciona, no enseña al cliente nada cuando añade al carrito. Hemos pagado esta herramienta para nada. Devolvedme el dinero.
Gracias por escribirnos con tu reseña. Tenga la seguridad de que la aplicación viene con una versión de prueba gratuita, por lo que no se le cobrará por probarla. Upsell requiere que se instale algún código en su tema para que funcione correctamente. Nuestro equipo estará encantado de ayudarle con esto si tiene alguna dificultad con el instalador automático. Por favor, háganoslo saber, nos hemos comunicado por correo electrónico.
Great support in helping me update the cross-sell modal to function how I need it!! Fits my funnel workflow now so Thanks!!
Thanks so much for taking the time to write in with your review. We are so happy to be a part of your store’s ecosystem and support you in your growth. Thanks for choosing Bold!
Bold Upsell will not give me the refund that I deserve. Now, there's been a lot of conversation and Bold Upsell is not willing to refund me in full. They said the plan is for their "maintenance cost". Re: by having the app installed there will always be API, servers and monthly costs that they are covering... which is ridiculous because they have literally "nothing" to maintain on my end because I am not using the app at all.
Hi there, I am very sorry to hear of your frustrations with the billing terms. I can confirm our team has reached out to you to do their best to resolve your concerns.
THEY DO NOT RESPOND TO HELP THE APP DOES NOT WORK DO NOT WASTE YOUR TIME. I have been asking for help for ages
Hi there, I am very sorry you experienced a delay in receiving support. I can confirm our team has reached out and was able to resolve your issue. Please let us know if there is anything we can do to help you further. Your success is our mission!
Bold Upsell works great for us to create upsells and cross sells on our platform. Customer service for the app is great. Ifran helped me fix all the issues I was having quickly!
Thanks so much for your lovely review! We are so glad to hear Upsell is working well for you, and Irfan was able to give you the support you need. We are glad to be a part of your journey to success. Thanks for choosing Bold!
I installed this app 3 days ago. I'm yet to see the results but it's easy to use.I will reach out if i need any info
I downloaded this app to help with upselling and cross selling my products. It was easy to set up and looks top notch. I really like this app!
Thanks so much for your wonderful review! We wish you every success and are looking forward to seeing your sales sky-rocket with Bold!
This app has been great so far! It's fairly simple to set up custom upsells for each product.
Thanks for your review. We are so glad you are enjoying the app. We wish you all the best and look forward seeing your store grow with Bold!
Loads your theme with code that won't remove when you delete app and screws things up. They should put a warning prior to installation. Way better upsell apps out there that don't need to do that!
Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. I can confirm one of our specialists has reached out to help remove any code left over from Bold Upsell.
Like all the Bold apps I currently use, they just work properly and the support has always been a+ can thoroughly recommend!
Thank you so much for your review! Good reviews like yours motivate us to work hard and continuously improve. Thank you for choosing Bold!
Application que je recommande, le service client est très réactif (Esha pour ma part). Il serait intéressant d'améliorer le design par défaut sur le front office, j'ai du mettre un coup de CSS pour que ca fasse davantage dans l'air du temps
Thank you for your review! Feedback like yours is valuable to us. It lets us know where we we are on the right track, and where we need to improve! Thank you for choosing Bold!
Love this app! I use it when someone adds a product to their cart to remind them we sell 3x 5x and 7x bundles. HUGE AOV booster!
We are so glad to hear the app is serving you well! Words like yours keep us motivated and let us know we are on the right track. Thank you for your review, and thank you for choosing Bold!
Very responsive customer service, unfortunately couldn't come to a fix with my request but suggested a better solution to what I had asked for which has helped loads. Great app, easy to navigate and provides the best of solutions in encouraging further customer purchase incentives. Many thanks
Wonderful upsell/cross-sell tool with excellent support. I made several requests to help integrate with my theme which they were happy to assist with. Thanks!
Appreciate the kind words. The team is always happy to assist with roadblocks that come up with our apps. Thanks for choosing Bold.
This app is very easy to use and does exactly what you need from an upsell app. ALSO the customer service is fantastic, Nikhil in particular is always very very helpful and fast when helping me.
Thank you for the kind review! We are so happy that Nikhil was there to help you. Thank you for choosing Bold, we are always here to help.
I used this app to help us during a promotion offering a free item and to allow prospects to reach the threshold to enjoy free shipping. The app has helped us simplify and customize the user experience. The customer service is fantastic and it is easy to set up.
Appreciate the review. Passed along kudos to the customer support team. Thanks for choosing Bold.
nice! this app is pretty elite and helped me do an upsell on a couple of products that go together quite nicely
Happy that our app worked for your store. Thanks for choosing Bold.
Well that took all of 2 minutes... easiest App I've set up yet! Excited to see how this new step converts.
Great to hear that set up was a breeze! We are also super excited to see your conversions!! Thank you for the review.
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