BOLD AI Upsell & Cross‑Sell
Upselling + Cross-Selling with Bold's Upsell App for Shopify
Rating
4.3
feedback
591
chart
#2,836
All reviews
Review RSS Feed
March 8, 2021
I use the app to grow worth of basket. It's easy to setup and handle - thank you BOLD. It gives us varous opportunities to upsell, perfect.
Thank you for your review. We are so happy that you like the app, thank you for choosing Bold!
March 2, 2021
Our website's Add to Cart functionality completely broke and even with expedited tech support, we're looking at multiple business days for a fix. The app works as expected until it doesn't and when it doesn't good luck getting a quick fix or being able to fix it yourself. Update: While I still don't agree with how Bold's app edits code, given you provide their customer service team with the right information they are able to course-correct and fix things. -1 star for not being able to edit their code without ample coding experience.
Thank you for your review. We sincerely apologize for any inconvenience this may have caused you. Rest assured we have our experts working on resolving the issues you've been experiencing. We thank you for all your patience.
Feb. 13, 2021
I had installed another upsell app; although I had no complaints, I decided to return to BOLD Upsell because of the nature of my ecom store - I have a lot of products that will only grow with time, so I LOVE Bold Insights that gives suggestions on upsells based on my customer behaviours and thus saves me time. I also love the ease of setup and the ability to offer more than one upsell option as I find my customers love to mix and match to their style. Furthermore, when I had an issue, the customer service was fantastic, communication timely and my issue resolved.
Thank you for your review. We are so happy that you enjoy the features that Upsell has to offer. We are always happy to help and thank you for choosing Bold. We are excited to see your products grow!
Jan. 28, 2021
Great customer support - Challi sorted my issue within minutes of me contacting them on live chat! Very helpful! Thank you
Thank you for the review! We are happy to hear that Challi was able to provide quick and effective support.
Jan. 27, 2021
Very good tech support. Kelsey was very quick and efficient, resolved my issue very fast. Very recommended app for cross-sell and upsell.
Thank you so much for the app review and recommendation! So happy to hear that our team was able to resolve any issues quickly!
Jan. 24, 2021
If you are unsure about adding this app, try the free trial and then ADD IT PERMANENTLY!! I added it the day before my latest drop and it generated $5,128 worth of cross sells! INSANE! I always saw in my Shopify that customers added 2 items but only purchased one. So I added Bold Discounts as well and set the trigger to pop up as soon as the customer added to cart and it was a no brainer. I did have some issues installing and figuring everything out but their customer service was so patient with me. I can't believe how amazing this has been for my business!!
Thank you so much for the thoughtful review and recommendation! We may have to frame it and hang it above our fireplace. We are so thrilled to hear that Upsell has been increasing your order value and been valuable to your business!
Dec. 31, 2020
I really wanted this app to work well for me, but it just doesn't. Unless I'm missing something (but I've been on with tech support and I don't think that I am) this app is not very customizable. I haven't made my money back at all and I'm wondering if I'm just annoying my existing customers. I just tried to log in and look at my dashboard and I'm not able to access it. All the other upsell apps are much more robust and expensive that I need. I was really rooting for Bold. Will be deleting unless something turns around within the next 3 weeks, and my first month of paying is over.
Dec. 18, 2020
Harpreet is the best ! He help me to fix an issue and now it's works well. Bold Upsell really increase my profits, thank you very much !
Thank you so much for the feedback. We are so happy to hear that Harpreet was able to provide great support, and even happier to hear that you are seeing your profits increase. Wishing you all the best with your upsell offers.
Dec. 15, 2020
The app lacks BASIC customization like changing background colors and text, for that though, they have a development team... that will YES charge you... apart from the milking every month you will get from them
Thank you for your honest feedback - we are sorry to hear about the technical issues you are experiencing with the CSS customization that is available in app. We would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
Dec. 15, 2020
Great customer support & app. We recommend using this application for upsell purposes & a great customer experience.
Thank you so much for the review and recommendation!
Dec. 3, 2020
The design is a little poor but functionnalities are very well done, it's very interoperable (like with side-cart functionnalities of other editor) and reporting is very good. Lots of possibilities and settings.
Nov. 28, 2020
I used this app to help me from leaving money on the table. After three days I earned quite a bit of money that would have been missed.
Nov. 25, 2020
Challi was great! I needed a slight cosmetic change to the display of the popup window for our promotion and he was quick to resolve the issue for us! Highly recommended! Thank you, Challi!
Nov. 19, 2020
Great customer support from Harpreet! He helped us troubleshoot an issue, and even did CSS customizations for us... everything we needed got resolved within 5 mins of starting the live chat!
Thank you so much for the review. So happy to hear that Harpreet was able to provide quick and effective chat support. Please feel free to reach out at any time!
March 18, 2021
Updated review: Still having a good experience with the app. When I had an issue, Challi jumped in and edited our code to fix our problem. Great app and great support.
Thank you so much for the thoughtful review! We are very happy to hear that our support team was able to offer quick and helpful support. We also really appreciate the feedback on the product sync feature.
Nov. 17, 2020
The associate Rajni rocks! Helped me get done what I needed when I couldn't figure it out! Thank you for your help!
Thank you so much the feedback. So happy to hear that Rajni was able to get you the help you needed!
March 28, 2023
The customer service via email was professional and excellent. They quickly fixed the issue. Great job!
Thank you so much for the review. Very happy to hear that you have been enjoying the app and that Harpreet was able to provide great customer service. Wishing you all the best with your Upsell offers!
Nov. 4, 2020
I use this app to increase sales and encourage add ons it works brilliantly with the discount app - and if you do stumble upon issues bolds support team are fab Kelsey has helped me sort a few glitches this evening and the live chat was great I am in the UK so as always it means working late as the team are in Canada -- STAY SAFE EVERYONE - Rewclothing.co.uk
Thank you so much for the review! Your feedback is greatly appreciated. Love to hear that you are using Discounts and Upsell together to offer great sales to your customers. All the best!
Oct. 28, 2020
Kelsey helped me through adding cross-sells with discounts and made the process so easy! Thanks and looking forward to a boosted AOV!
Thank you so much for your review! We are so glad to that Kelsey was able to help you set up your cross-sells. Wishing you all the best with the app and increasing your AOV!
Oct. 22, 2020
Gets the job done and has very fast and thorough tech support (Harpreet). Would recommend if you're looking for an upsell solution.
Thank you so much for the review and recommendation. We are so glad to hear that Harpreet was able to provide quick and effective support. We love how you are using Upsell to encourage your customers to upgrade from a single product to a whole outfit!