Bold AI Upsell & Cross‑Sell

AWFUL! First adding this to checkout removed my checkout button and replaced it with ... Then the price is absolutely ridiculous, they charge for views even though they have no impact on a sale. I uninstalled this App went an poured myself a large RAREBREED Wild Turkey whiskey and came back to the app store and found a much better app that charges for actually DOING something!

Kelsey and Guri were super helpful. Excellent customer service! They helped me fix my issue quickly.

I had Kelsey helping me and she was great. Super helpful, quick to answer, and was really easy to work with. She got started on my problem right away. She was awesome!

I use the app to grow worth of basket. It's easy to setup and handle - thank you BOLD. It gives us varous opportunities to upsell, perfect.

Our website's Add to Cart functionality completely broke and even with expedited tech support, we're looking at multiple business days for a fix. The app works as expected until it doesn't and when it doesn't good luck getting a quick fix or being able to fix it yourself. Update: While I still don't agree with how Bold's app edits code, given you provide their customer service team with the right information they are able to course-correct and fix things. -1 star for not being able to edit their code without ample coding experience.

I had installed another upsell app; although I had no complaints, I decided to return to BOLD Upsell because of the nature of my ecom store - I have a lot of products that will only grow with time, so I LOVE Bold Insights that gives suggestions on upsells based on my customer behaviours and thus saves me time. I also love the ease of setup and the ability to offer more than one upsell option as I find my customers love to mix and match to their style. Furthermore, when I had an issue, the customer service was fantastic, communication timely and my issue resolved.

Great customer support - Challi sorted my issue within minutes of me contacting them on live chat! Very helpful! Thank you

I really wanted this app to work well for me, but it just doesn't. Unless I'm missing something (but I've been on with tech support and I don't think that I am) this app is not very customizable. I haven't made my money back at all and I'm wondering if I'm just annoying my existing customers. I just tried to log in and look at my dashboard and I'm not able to access it. All the other upsell apps are much more robust and expensive that I need. I was really rooting for Bold. Will be deleting unless something turns around within the next 3 weeks, and my first month of paying is over.

Harpreet is the best ! He help me to fix an issue and now it's works well. Bold Upsell really increase my profits, thank you very much !

The app lacks BASIC customization like changing background colors and text, for that though, they have a development team... that will YES charge you... apart from the milking every month you will get from them

Great customer support & app. We recommend using this application for upsell purposes & a great customer experience.

The design is a little poor but functionnalities are very well done, it's very interoperable (like with side-cart functionnalities of other editor) and reporting is very good. Lots of possibilities and settings.

I used this app to help me from leaving money on the table. After three days I earned quite a bit of money that would have been missed.

The app is really great- the only problem is I can't add the same product as a trigger before checkout. So if you want more of the same product it only let's you add it as a trigger when adding to cart-- but then doesn't allow you to discount it. Customer service is great and Kelsey was very helpful and even stayed 15 minutes later past their closing to help me. I'm going to keep trying because the team is really helpful.

Challi was great! I needed a slight cosmetic change to the display of the popup window for our promotion and he was quick to resolve the issue for us! Highly recommended! Thank you, Challi!

Great customer support from Harpreet! He helped us troubleshoot an issue, and even did CSS customizations for us... everything we needed got resolved within 5 mins of starting the live chat!

Updated review: Still having a good experience with the app. When I had an issue, Challi jumped in and edited our code to fix our problem. Great app and great support.

The associate Rajni rocks! Helped me get done what I needed when I couldn't figure it out! Thank you for your help!

The customer service via email was professional and excellent. They quickly fixed the issue. Great job!

I use this app to increase sales and encourage add ons it works brilliantly with the discount app - and if you do stumble upon issues bolds support team are fab Kelsey has helped me sort a few glitches this evening and the live chat was great I am in the UK so as always it means working late as the team are in Canada -- STAY SAFE EVERYONE - Rewclothing.co.uk