BOLD AI Upsell & Cross‑Sell
Boost AOV w/ Checkout Upsells and Post Purchase Upsell Funnels
Rating
4.3
feedback
584
chart
#1,791
All reviews
Review RSS Feed
Oct. 29, 2021
Bold is fantastic to work with, and their products are great. We needed some assistance with the app install, and requested support with a work around for a custom variant. Mo helped us out and was fantastic, we got everything up and running and working great!
Thank you for the kind review. We are just so happy that Mo was there to help. Thank you for choosing Bold!
Oct. 29, 2021
Very responsive customer service, unfortunately couldn't come to a fix with my request but suggested a better solution to what I had asked for which has helped loads. Great app, easy to navigate and provides the best of solutions in encouraging further customer purchase incentives. Many thanks
Oct. 25, 2021
Totally buggy when set up, after lots of work got it to work, but check back in and it hasn't been firing this whole time. 6 months of fees and they are only offering ONE MONTH of refund. I have no idea how they make so much money and sponsor podcast ads. In our extensive experience these apps never ever ever work properly and despite making a massive amount of money for them, this team NEVER takes responsibility. Also the UX is always so awful. Infuriating, and false advertising.
Aug. 20, 2021
Wonderful upsell/cross-sell tool with excellent support. I made several requests to help integrate with my theme which they were happy to assist with. Thanks!
Appreciate the kind words. The team is always happy to assist with roadblocks that come up with our apps. Thanks for choosing Bold.
July 28, 2021
This app is very easy to use and does exactly what you need from an upsell app. ALSO the customer service is fantastic, Nikhil in particular is always very very helpful and fast when helping me.
Thank you for the kind review! We are so happy that Nikhil was there to help you. Thank you for choosing Bold, we are always here to help.
June 22, 2021
I used this app to help us during a promotion offering a free item and to allow prospects to reach the threshold to enjoy free shipping. The app has helped us simplify and customize the user experience. The customer service is fantastic and it is easy to set up.
Appreciate the review. Passed along kudos to the customer support team. Thanks for choosing Bold.
June 5, 2021
nice! this app is pretty elite and helped me do an upsell on a couple of products that go together quite nicely
Happy that our app worked for your store. Thanks for choosing Bold.
April 21, 2021
Well that took all of 2 minutes... easiest App I've set up yet! Excited to see how this new step converts.
Great to hear that set up was a breeze! We are also super excited to see your conversions!! Thank you for the review.
April 6, 2021
AWFUL! First adding this to checkout removed my checkout button and replaced it with ... Then the price is absolutely ridiculous, they charge for views even though they have no impact on a sale. I uninstalled this App went an poured myself a large RAREBREED Wild Turkey whiskey and came back to the app store and found a much better app that charges for actually DOING something!
March 18, 2021
Kelsey and Guri were super helpful. Excellent customer service! They helped me fix my issue quickly.
Thank you for your review. We are so pleased that Kelsey and Guri was there to help you with issues you were experiencing. Thank you for choosing Bold!
March 18, 2021
I had Kelsey helping me and she was great. Super helpful, quick to answer, and was really easy to work with. She got started on my problem right away. She was awesome!
Thank you for your review. Glad Kelsey was there to help in a timely manner. Thank you for choosing Bold!
March 8, 2021
I use the app to grow worth of basket. It's easy to setup and handle - thank you BOLD. It gives us varous opportunities to upsell, perfect.
Thank you for your review. We are so happy that you like the app, thank you for choosing Bold!
March 2, 2021
Our website's Add to Cart functionality completely broke and even with expedited tech support, we're looking at multiple business days for a fix. The app works as expected until it doesn't and when it doesn't good luck getting a quick fix or being able to fix it yourself. Update: While I still don't agree with how Bold's app edits code, given you provide their customer service team with the right information they are able to course-correct and fix things. -1 star for not being able to edit their code without ample coding experience.
Thank you for your review. We sincerely apologize for any inconvenience this may have caused you. Rest assured we have our experts working on resolving the issues you've been experiencing. We thank you for all your patience.
Feb. 13, 2021
I had installed another upsell app; although I had no complaints, I decided to return to BOLD Upsell because of the nature of my ecom store - I have a lot of products that will only grow with time, so I LOVE Bold Insights that gives suggestions on upsells based on my customer behaviours and thus saves me time. I also love the ease of setup and the ability to offer more than one upsell option as I find my customers love to mix and match to their style. Furthermore, when I had an issue, the customer service was fantastic, communication timely and my issue resolved.
Thank you for your review. We are so happy that you enjoy the features that Upsell has to offer. We are always happy to help and thank you for choosing Bold. We are excited to see your products grow!
Jan. 28, 2021
Great customer support - Challi sorted my issue within minutes of me contacting them on live chat! Very helpful! Thank you
Thank you for the review! We are happy to hear that Challi was able to provide quick and effective support.
Jan. 27, 2021
Very good tech support. Kelsey was very quick and efficient, resolved my issue very fast. Very recommended app for cross-sell and upsell.
Thank you so much for the app review and recommendation! So happy to hear that our team was able to resolve any issues quickly!
Dec. 31, 2020
I really wanted this app to work well for me, but it just doesn't. Unless I'm missing something (but I've been on with tech support and I don't think that I am) this app is not very customizable. I haven't made my money back at all and I'm wondering if I'm just annoying my existing customers. I just tried to log in and look at my dashboard and I'm not able to access it. All the other upsell apps are much more robust and expensive that I need. I was really rooting for Bold. Will be deleting unless something turns around within the next 3 weeks, and my first month of paying is over.
Dec. 18, 2020
Harpreet is the best ! He help me to fix an issue and now it's works well. Bold Upsell really increase my profits, thank you very much !
Thank you so much for the feedback. We are so happy to hear that Harpreet was able to provide great support, and even happier to hear that you are seeing your profits increase. Wishing you all the best with your upsell offers.
Dec. 15, 2020
The app lacks BASIC customization like changing background colors and text, for that though, they have a development team... that will YES charge you... apart from the milking every month you will get from them
Thank you for your honest feedback - we are sorry to hear about the technical issues you are experiencing with the CSS customization that is available in app. We would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
Dec. 15, 2020
Great customer support & app. We recommend using this application for upsell purposes & a great customer experience.
Thank you so much for the review and recommendation!