BOLD Upsell AI Powered Upsells
Maximize Sales w/ AI Upsells, Funnels and Cross-sells!
Rating
4.6
feedback
1,576
chart
#660
All reviews
Rating Breakdown
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March 2, 2021
We use BOLD for several areas on our site. If I need to contact support it's usually to learn more not because there are issues. I've had the good fortune of working with Harpreet on several occasions. Always very friendly, helpful and knowledgeable. My questions are always answered and any problems are resolved quickly. Thank you for great service!
Thank you kindly for your review. We are so happy that Harpreet was there to assist. Thank you for choosing Bold! Remember we will be there when you need us.
March 2, 2021
Our website's Add to Cart functionality completely broke and even with expedited tech support, we're looking at multiple business days for a fix. The app works as expected until it doesn't and when it doesn't good luck getting a quick fix or being able to fix it yourself. Update: While I still don't agree with how Bold's app edits code, given you provide their customer service team with the right information they are able to course-correct and fix things. -1 star for not being able to edit their code without ample coding experience.
Thank you for your review. We sincerely apologize for any inconvenience this may have caused you. Rest assured we have our experts working on resolving the issues you've been experiencing. We thank you for all your patience.
Feb. 13, 2021
I had installed another upsell app; although I had no complaints, I decided to return to BOLD Upsell because of the nature of my ecom store - I have a lot of products that will only grow with time, so I LOVE Bold Insights that gives suggestions on upsells based on my customer behaviours and thus saves me time. I also love the ease of setup and the ability to offer more than one upsell option as I find my customers love to mix and match to their style. Furthermore, when I had an issue, the customer service was fantastic, communication timely and my issue resolved.
Thank you for your review. We are so happy that you enjoy the features that Upsell has to offer. We are always happy to help and thank you for choosing Bold. We are excited to see your products grow!
Feb. 8, 2021
So far so good. I have just setup the upsells and started running traffic so not too far along. However, I have to say setup was Very Simple.
Thank you for the review! We are thrilled you are finding the app easy to set up. If you ever need us we are always here to help you. Thank you for choosing Bold!
Feb. 5, 2021
I use this app to do upsell, it work perfectly and there is a costumer service that is on point. Challi helped me so much, she took her time to answer all of my questions. I recommended this app to everybody!
Thank you so much for your kind review. We are so happy that Challi was there to answer your questions and help you with the app. Thank you for the recommendation and thank you for choosing Bold. All the best!
Jan. 28, 2021
Great customer support - Challi sorted my issue within minutes of me contacting them on live chat! Very helpful! Thank you
Thank you for the review! We are happy to hear that Challi was able to provide quick and effective support.
Jan. 27, 2021
Very good tech support. Kelsey was very quick and efficient, resolved my issue very fast. Very recommended app for cross-sell and upsell.
Thank you so much for the app review and recommendation! So happy to hear that our team was able to resolve any issues quickly!
Jan. 24, 2021
If you are unsure about adding this app, try the free trial and then ADD IT PERMANENTLY!! I added it the day before my latest drop and it generated $5,128 worth of cross sells! INSANE! I always saw in my Shopify that customers added 2 items but only purchased one. So I added Bold Discounts as well and set the trigger to pop up as soon as the customer added to cart and it was a no brainer. I did have some issues installing and figuring everything out but their customer service was so patient with me. I can't believe how amazing this has been for my business!!
Thank you so much for the thoughtful review and recommendation! We may have to frame it and hang it above our fireplace. We are so thrilled to hear that Upsell has been increasing your order value and been valuable to your business!
Jan. 16, 2021
An excellent app Kind and helpful support Especially CHALLI She is really cooperative and her all thanks
Thank you so much for the review. We are so happy to hear that Challi has provided great support! Wishing you all the best with your Upsell offers.
Dec. 31, 2020
i just started using this app and so far so good. i had an issue with the font color and chatted with kelsey who started helping me right away and her and guri helped fix the issue i was having. Kelsey has great customer sevice!
Thank you so much for the review! Very happy to hear that Kelsey was able to provide great support. Please reach out if you have any other questions!
Dec. 31, 2020
I really wanted this app to work well for me, but it just doesn't. Unless I'm missing something (but I've been on with tech support and I don't think that I am) this app is not very customizable. I haven't made my money back at all and I'm wondering if I'm just annoying my existing customers. I just tried to log in and look at my dashboard and I'm not able to access it. All the other upsell apps are much more robust and expensive that I need. I was really rooting for Bold. Will be deleting unless something turns around within the next 3 weeks, and my first month of paying is over.
Dec. 18, 2020
Harpreet is the best ! He help me to fix an issue and now it's works well. Bold Upsell really increase my profits, thank you very much !
Thank you so much for the feedback. We are so happy to hear that Harpreet was able to provide great support, and even happier to hear that you are seeing your profits increase. Wishing you all the best with your upsell offers.
Dec. 17, 2020
Kelsey is an absolute asset to the team and BOLD need to recognise this!!! Never before in all my time have I had such amazing customer service. Kelsey explained everything to me in great detail, gave me the confidence to play around more with the apps features and just generally gave me everything I needed to use the app to the full potential! Message to BOLD: MAKE SURE KELSEY GETS A BONUS THIS YEAR!!! DO NOT LOSE THIS INDIVIDUAL! COMPLETE ASSET!
Thank you so much for the incredibly kind review. It made Kelseys day! We are so happy to hear that he was able to offer clear, concise support to help you get the most out of Upsell. Please don't hesitate to reach back out in the future.
Dec. 15, 2020
The app lacks BASIC customization like changing background colors and text, for that though, they have a development team... that will YES charge you... apart from the milking every month you will get from them
Thank you for your honest feedback - we are sorry to hear about the technical issues you are experiencing with the CSS customization that is available in app. We would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
Dec. 15, 2020
Great customer support & app. We recommend using this application for upsell purposes & a great customer experience.
Thank you so much for the review and recommendation!
Dec. 11, 2020
The Bold App has been great. I installed the upsell app and it's user friendly. Contacted support for assistance with the set up and editing, worked with Harpreet and he was so helpful, patient, and totally guided all the way through as well as provided me with links for tutorials that will be helpful in the future.
Thank you so much for the great review! Great to hear that Harpreet was able to help you out and set you up for success in the future! Wishing you all the best with your Upsell offers.
Dec. 10, 2020
Working great! I am using this to sell one-time boxes to people who subscribe to my subscription box. The support desk (Rajni) is very helpful and helped me make code changes to the display of the upsell pop-up.
Thank you so much for for the review! What a great an interesting way of using Subscriptions and Upsell together. We are so happy to hear that Rajni was able to help you out to achieve the look and feel you were looking for.
Jan. 26, 2021
My experience with the Bold Apps has been excellent. I installed the upsell and discount apps and setting them up has been pretty easy. The support team is outstanding. So far I've interacted with Laurel, Harpreet, Challi, and Kelsey, and they have each been extremely professional, patient, and helpful in helping me along the way! The app UI is easy to digest and the features are pretty cool. Happy to do business with this company.
Dec. 3, 2020
The design is a little poor but functionnalities are very well done, it's very interoperable (like with side-cart functionnalities of other editor) and reporting is very good. Lots of possibilities and settings.