BOLD Upsell AI Powered Upsells
Maximize Sales w/ AI Upsells, Funnels and Cross-sells!
Rating
4.6
feedback
1,576
chart
#660
All reviews
Rating Breakdown
Review RSS Feed
Nov. 25, 2020
The app is really great- the only problem is I can't add the same product as a trigger before checkout. So if you want more of the same product it only let's you add it as a trigger when adding to cart-- but then doesn't allow you to discount it. Customer service is great and Kelsey was very helpful and even stayed 15 minutes later past their closing to help me. I'm going to keep trying because the team is really helpful.
Nov. 25, 2020
Challi was great! I needed a slight cosmetic change to the display of the popup window for our promotion and he was quick to resolve the issue for us! Highly recommended! Thank you, Challi!
Nov. 19, 2020
Great customer support from Harpreet! He helped us troubleshoot an issue, and even did CSS customizations for us... everything we needed got resolved within 5 mins of starting the live chat!
Thank you so much for the review. So happy to hear that Harpreet was able to provide quick and effective chat support. Please feel free to reach out at any time!
March 18, 2021
Updated review: Still having a good experience with the app. When I had an issue, Challi jumped in and edited our code to fix our problem. Great app and great support.
Thank you so much for the thoughtful review! We are very happy to hear that our support team was able to offer quick and helpful support. We also really appreciate the feedback on the product sync feature.
Nov. 17, 2020
The associate Rajni rocks! Helped me get done what I needed when I couldn't figure it out! Thank you for your help!
Thank you so much the feedback. So happy to hear that Rajni was able to get you the help you needed!
March 28, 2023
The customer service via email was professional and excellent. They quickly fixed the issue. Great job!
Thank you so much for the review. Very happy to hear that you have been enjoying the app and that Harpreet was able to provide great customer service. Wishing you all the best with your Upsell offers!
Nov. 4, 2020
I use this app to increase sales and encourage add ons it works brilliantly with the discount app - and if you do stumble upon issues bolds support team are fab Kelsey has helped me sort a few glitches this evening and the live chat was great I am in the UK so as always it means working late as the team are in Canada -- STAY SAFE EVERYONE - Rewclothing.co.uk
Thank you so much for the review! Your feedback is greatly appreciated. Love to hear that you are using Discounts and Upsell together to offer great sales to your customers. All the best!
Oct. 30, 2020
I am just satisfied with their service .and kelsey is just too much lovely & friendly :) keep it up guys.
Thank you so much for your review! We are so happy to hear that you are satisfied with our service.
Oct. 28, 2020
Kelsey helped me through adding cross-sells with discounts and made the process so easy! Thanks and looking forward to a boosted AOV!
Thank you so much for your review! We are so glad to that Kelsey was able to help you set up your cross-sells. Wishing you all the best with the app and increasing your AOV!
Oct. 23, 2020
Great app! does exactly what it says it does. Most apps ive tried don't work well with the other apps I have on my store but this one is great. Had a small issue but Kelsey and Harpreet solved it for me within minutes. So happy!
Thank you so much for your review! We really appreciate the positive feedback. We are thrilled to hear that Kelsey and Harpreet were able to help you out!
Oct. 22, 2020
Gets the job done and has very fast and thorough tech support (Harpreet). Would recommend if you're looking for an upsell solution.
Thank you so much for the review and recommendation. We are so glad to hear that Harpreet was able to provide quick and effective support. We love how you are using Upsell to encourage your customers to upgrade from a single product to a whole outfit!
Oct. 20, 2020
1 Star because it's not good enough that your old code stays behind and slows up the theme. I don't think it's good enough that you won't help uninstall the code..
Thank you so much for you feedback. Residual code from Bold Upsell should not slow down your site in any way, but if you are experiencing slow speeds our team would be more than happy to remove that code for you. One of our Merchant Success Specialists have reached out to remove the code and provide any other support you might need regarding Bold Upsell or any of our other apps.
Oct. 18, 2020
Another one of Bold apps that is full of bugs and for which we are charged handsomely. On the last upsell I lost $32.36 because the discount was calculated wrong. When I raise the issues, the only answer we get is someone will look into it. Refunding some of the monthly fees we are charged is never an option.
Thank you so much for your feedback. We are so sorry to hear that you were experiencing issues with your product prices. One of our merchant success specialists have reached out to resolve the issues you were experiencing.
Oct. 14, 2020
Laurel is a very nice person in support! He helped me and always was very friendly and kind. Great and fast support
Thank you so much for your review! Thrilled that Laurel was able to help you - we are always happy to help! Your website looks great and very excited to see the impact Bold Upsell will have in growing your business.
Oct. 13, 2020
Rajni was awesome! Needed to change the way something appeared in the app. Hit them up on live chat, explained the issue and he fixed it in 5 minutes. No lengthy back and fourth via email like with some apps. Just a quick easy fix.
Thank you so much for your review! We are so happy to hear that Rajni was able to quickly adjust the appearance of your widget over live chat. Wishing you all the best with the cross-sells on your Balloons!
Oct. 9, 2020
Tech support is super responsive and eager to find a solution. I was helped by Kelsey and she did a great job helping resolve the issue.
Thank you very much for your review! We are pleased that Kelsey and our tech support team was able to help you find a solution. Our team is happy to help you when you need anymore assistance in the future!
Oct. 9, 2020
It's great to use and it really works well. I just would like to have some more features concerning design and options, but I'm sure updates will come. The bold Apps are overall great. So 5 Stars is absolutely okay. Thank you
Thank you so much for your review! We are so glad to hear that Bold Upsell is working well for your store. We really appreciate the feedback regarding further design options of the Upsell widget. That is definitely something we will be keeping in mind :)
Oct. 6, 2020
We've been using several Bold apps for years and they've been terrific. Laurel at Bold support was really helpful answering all my questions.
Thank you so much for your continued support! It means the world to us. So glad to hear that Laurel was able to help answer your questions. Love the use of Bold Upsell to increase your order quantity!
Oct. 5, 2020
Great app to increase average order value. Support is always there to help. Thanks Harpreet for your support!
Thank you for the review! Very happy that Harpreet and the rest of the team have been helpful. We're always here for you. Looking forward to seeing those average order values increase!
Sept. 24, 2020
I have used their customer support twice and they are awesome. this is a time when most places make you use a ticket ...not them - they help you right away!