Mommymakeup review for BOLD Upsell AI Powered Upsells

Jan. 19, 2017

I used Bold Product Upsell for about a year. Every day that it was installed, I was hoping they would either fix the defects, or something better would come along. This upsell app has countless "leaks" - that is, if customer adds an item to cart, there should be two choices once the upsell is offered: a) YES - add-to-cart; b) No Thanks. None of this "continue". And the redirect at ATC should be to the place determined by the theme. Upsell just sits there. When asked, Bold replied, "our customers want it this way..." No excuse for mediocre UX. Others have mentioned how this app does not play nicely with the Facebook pixel, especially if you use a professional solution such as Pixel Perfect. Watching the developer of Pixel Perfect and Bold support battle each other gave me a very bad taste about Bold's company culture. Pixel Perfect kept bending over backward, but Bold was not interested. Eventually, Pixel perfect simply coded around Bold without assistance. Then there was the absurdity of how this app bills for "views" and it SHUTS ITSELF OFF if your traffic exceeds your visitor estimate. Seriously. Every other app in the universe that bills based on usage will measure the usage, then you pay. No -- Bold Upsell is the only kid in the parade in-step. The fact that the app just shuts itself off is reckless. The fact that Bold management thinks this is OK says the company culture is messed up. I tried every other upsell app on the market -- I want an upsell at add-to-cart, and I want the yes, upsell to add to cart and redirect to where the store goes ay ATC (/cart) -- and the No Thanks to simply bring us to wherever the redirect would have ben for initial ATC. Which for my store is the cart. I tried them all, and none are ready fro production. After a year with bold on 4 apps (fortunately all removed except for product discount), I will be certain to avoid. This developer preys on inexperienced stores. Don't be fooled. PS -- I found the better mousetrap.