Inkybay ‑ Product Personalizer for Shopify

Inkybay ‑ Product Personalizer

Product customization & configurator with live preview options

Rating

4.6

feedback

170

Reviews

chart

#1,087

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    15%
  • Less than a month
    36%
  • Less than a year
    32%
  • More than a year
    14%

Reviews Summary

The app has received overwhelmingly positive reviews from users, with many praising the excellent customer support provided by the team. Users highlighted the app's flexibility, user-friendliness, and the wide range of features it offers for running a custom print shop. The support team, including individuals like Noah, Anthony, and Jesun, was commended for being responsive, helpful, and willing to go above and beyond to assist users with their specific needs. Additionally, users appreciated the quick response times, live chat availability, and the personalized assistance provided by the support team. However, there was one negative review that mentioned a disappointing onboarding experience and a pricing discrepancy, leading to distrust and frustration for the user.

Highlights

Excellent customer support and responsiveness
Flexibility and user-friendliness of the app
Wide range of features for custom print shops
Personalized assistance from support team
Negative experience with onboarding and pricing discrepancy

Rating Breakdown

  • 5
    94% (160 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (3 ratings)
  • 1
    2% (4 ratings)

Reviews with Text

  • 98% (165)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

March 18, 2026

An sich kein schlechter Konfigurator aber es gibt sehr häufig Probleme mit den Download Dateien der erstellten Designs. Für eine professionelle Verwendung sehr sehr aufwändig da man immer mit dem Support Kontakt aufnehmen muss. Der reagiert zwar schnell aber man muss immer warten und das ist dann eben für eine regelmäßige Nutzung mit einigen Bestellungen am Tag sehr nervig. Für jemanden der nahezu keine Bestellungen hat mag es gut sein.

Using app

About 1 year

Total reviews

1

Average rating

2.0

1 / 5 Share

March 12, 2026

I swear if you can avoid this app, do so. This is a real review. I run a high paced print shop and their app was only fine for single orders. Not high volume. As soon as the file was too large or complicated or any file a customer uploaded that was actually of good quality, their app wouldnt allow me to download on the backend. Then i have to wait 24 hours for them to email me the files (when i can reach out to the customer faster and get it printed). Customers can upload their images, but they dont allow you to download it on the backend. So you are basically paying InkyBay for nothing. Then they pretend like the issue doesnt exist, even though I have brought it up nearly every day for 2 months. They say "it looks good on my end" when its not their end im worried about. I need it on my computer not theirs. I finally decided today to cancel it. I have used this service with nothing but headaches and fear if it will work today or not. And thats not something worth paying for. LISTEN FOLKS THERE ARE BETTER MORE RELIABLE CHEAPER SERVICES OUT THERE. DONT TRUST THIS ONE. IF YOU DO, YOU WILL SEE WHAT IM TALKING ABOUT AND REMEMBER I WARNED YOU.

Using app

6 months

Total reviews

1

Average rating

1.0

1 / 5 Share

March 6, 2026

De nombreux problème remontées de la part de mes clients. Les produits ne s'ajoute pas aux panier, mais malheureusement les techniciens ne trouve pas le problème. Je dois donc tout refaire et trouver une autre application

Using app

About 1 year

Total reviews

1

Average rating

1.0

5 / 5 Share

Jan. 8, 2026

Quick and helpful support!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 7, 2026

This app is great. It's very flexible with many awesome features to run a custom print shop. Very user friendly. It's a lot of backend work. the support is awesome and very responsive. Any little idea I think of while editing they can try to add or implement to the store. They send helpful videos to show me how to make the necessary adjustments if its simple tasks but when I ask for something bigger like building a seperate clipart page that takes my customer directly to the designer they can do the work for me instead of me tring to code and write a new page. The support is speedy and any out of the box idea can be explored with this app.

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such detailed feedback. It’s great to hear that our product customizer is flexible and user-friendly; this is exactly why we work relentlessly. Our support team is ready to answer all your queries. Please feel free to reach out for further assistance and enjoy exploring more of the app!

All reviews

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