Inkybay ‑ Product Personalizer
All reviews
Review RSS feed
I have been very satisfied with InkyBay. I have needed assistance a few times with the initial setup and troubleshooting, and every time the support team has been incredibly fast, friendly, and knowledgeable. The app works very well and offers a wide range of features. In my opinion, the value for money is excellent, and I highly recommend InkyBay to anyone looking for a product personalization solution for their Shopify store.Olen ollut erittäin tyytyväinen InkyBayhin. Olen tarvinnut muutaman kerran apua käyttöönotossa ja erilaisten ongelmien ratkaisemisessa, ja asiakaspalvelu on ollut joka kerta erittäin nopeaa, ystävällistä ja asiantuntevaa. Sovellus toimii hyvin ja tarjoaa paljon ominaisuuksia. Mielestäni hinta–laatusuhde on erinomainen, ja voin suositella InkyBayta lämpimästi kaikille, jotka tarvitsevat tuotteiden personointiratkaisun Shopify-verkkokauppaan.
We truly appreciate you taking the time to share your experience. It’s inspiring to know that you’ve found InkyBay to be a valuable solution for your custom business. Not only for the product customization feature & overall app performance, but also for the positive experience you've had with our support team whenever you've needed it. Thank you for staying with us and for your continued trust.
This app does everything and makes setting up my store so easy. The issues I have come across have been resolved in the first chat. I would recommend inkybay to anyone. It is well worth the subscription.
Thank you so much for your kind words! We are glad to hear our product personalizer was helpful and made your product customization journey and store setup easier. Our proactive support team is always ready to assist you from the very first chat. Your recommendation means a lot to us. For any further assistance, please reach out. And keep exploring more of our personalization features as you continue growing your custom business with InkyBay.
An sich kein schlechter Konfigurator aber es gibt sehr häufig Probleme mit den Download Dateien der erstellten Designs. Für eine professionelle Verwendung sehr sehr aufwändig da man immer mit dem Support Kontakt aufnehmen muss. Der reagiert zwar schnell aber man muss immer warten und das ist dann eben für eine regelmäßige Nutzung mit einigen Bestellungen am Tag sehr nervig. Für jemanden der nahezu keine Bestellungen hat mag es gut sein.
Thanks for sharing your experience with us. We agree that it’s inconvenient to go back and forth with the support team for design file downloads. Even though we respond very quickly, you are right to be frustrated. However, our print-ready files are usually downloaded quickly, and it takes a maximum of 10-15 minutes if customer-uploaded files are too large or have complex designs. During this time, a processing notification is shown so you know the file is being prepared. Since our print-ready files contain all sorts of order information and come out as production-ready files for every printing type, it takes some time for the server to process it all. Also, if you find the wait unusually long, you can request to reprocess the order file right from the dashboard. That said, we are truly sorry about your experience. Although this time is needed to prepare large and complex files properly, we understand how frustrating the wait can be during busy production hours, so faster large-file processing remains a key focus for us. We truly appreciate your feedback, and we are constantly improving our product personalizer to provide you with the best experience. We really hope you will consider exploring our product configurator again as we continue making the app smoother and more reliable.
I swear if you can avoid this app, do so. This is a real review. I run a high paced print shop and their app was only fine for single orders. Not high volume. As soon as the file was too large or complicated or any file a customer uploaded that was actually of good quality, their app wouldnt allow me to download on the backend. Then i have to wait 24 hours for them to email me the files (when i can reach out to the customer faster and get it printed). Customers can upload their images, but they dont allow you to download it on the backend. So you are basically paying InkyBay for nothing. Then they pretend like the issue doesnt exist, even though I have brought it up nearly every day for 2 months. They say "it looks good on my end" when its not their end im worried about. I need it on my computer not theirs. I finally decided today to cancel it. I have used this service with nothing but headaches and fear if it will work today or not. And thats not something worth paying for. LISTEN FOLKS THERE ARE BETTER MORE RELIABLE CHEAPER SERVICES OUT THERE. DONT TRUST THIS ONE. IF YOU DO, YOU WILL SEE WHAT IM TALKING ABOUT AND REMEMBER I WARNED YOU.
We understand that managing a fast-paced print shop is not easy, and it requires speed and reliability. However, we would like to address that InkyBay generates print-ready files in SVG, JPG, PNG, PDF and EPS formats, containing all order details and customer-uploaded images to help automate the production. These files are usually processed quickly, but large or complex files can take a maximum of 10-15 minutes, during which a processing notification is shown. During this time, files provided by customers are converted into a vector format and prepared to be suitable for any type of printer, so our server takes some time. While this processing helps ensure the files are ready for production, we understand your frustration. This is why we’re actively working to make large and complex file processing faster and smoother We truly appreciate your feedback, and we are working diligently to make our product configurator smoother and more reliable.
De nombreux problème remontées de la part de mes clients. Les produits ne s'ajoute pas aux panier, mais malheureusement les techniciens ne trouve pas le problème. Je dois donc tout refaire et trouver une autre application
We appreciate you taking the time to share your experience with us. We understand how frustrating it must have been for your customers to face such an issue and how disruptive this was for your business. In some cases, a buggy or improperly coded theme can interfere with app features. Issues can also occur when the setup is incomplete, such as when the app embed is not enabled, or when another app with similar functionality creates a conflict. Either way, our support team can manually review the store setup, identify the issue, and help resolve it. We regularly assist merchants with these types of configuration and compatibility concerns at no extra cost. InkyBay also comes with a 21-day free trial so you can fully test this product customization software for your print shop. If setup takes longer than expected, we can also help extend the trial when needed. However, we truly appreciate your feedback, and we are sorry the experience was not smoother. We hope you might give InkyBay another try and let our team help you get everything set up properly.
This app is great. It's very flexible with many awesome features to run a custom print shop. Very user friendly. It's a lot of backend work. the support is awesome and very responsive. Any little idea I think of while editing they can try to add or implement to the store. They send helpful videos to show me how to make the necessary adjustments if its simple tasks but when I ask for something bigger like building a seperate clipart page that takes my customer directly to the designer they can do the work for me instead of me tring to code and write a new page. The support is speedy and any out of the box idea can be explored with this app.
Thank you so much for such detailed feedback. It’s great to hear that our product customizer is flexible and user-friendly; this is exactly why we work relentlessly. Our support team is ready to answer all your queries. Please feel free to reach out for further assistance and enjoy exploring more of the app!
Noah and his friends very polite and helpfull Thank you for everyhing
Thank you, T-shirt Center, for your kind words. Our dedicated support team is always ready to help you. We truly appreciate you taking the time to share your experience with us. Please feel free to reach out to our product personalizer team for any future assistance.
Thank you so much for your kind remarks! We heartily appreciate your support and love to hear more about your experience. For any questions or suggestions about our customization features & functions, please reach out to us. We're always here to listen and assist you.
We are delighted to see our Product personalization app being helpful to you. Your reviews truly motivated us to work diligently and improve constantly. For any queries, please reach out to us; we are always prepared to assist you.
The app can be a little challenging to figure out but with the right customer support (specifically Anthony), it becomes much easier to understand and use for your exact needs.
We’re pleased to hear that our support team has been helpful. Since we have packed our Product Designer with vast features for your convenience, it can sometimes be a little challenging to grasp. However, we are always here to attend to all your queries. Please contact us if you encounter any further difficulties.
The app is very good, I'm sure I'm only using a small portion of it's capabilities at the moment. The customer support team is very helpful.
Thank you for this thoughtful feedback! It is a great pleasure to hear that the product customizer app and our support team could be helpful to you. If you are looking to explore more of the app, we would be really happy to help you with that. Please contact us if you have any further queries.
Customer Support is live 24/7, and the people who assist me on there is very patient and helps me every step of the way.
Thanks a lot for your kind words. We are pleased to hear your positive experience with us. Such words keep us moving forward and stay on track! For any further queries or assistance, please reach out to us. We are available around the clock to help you.
I'll be honest with you. I think this is the best customer service I've ever had. Noah and Rayne solved everything quickly and incredibly effectively. It's a pleasure to work with a company like this. I can't recommend them highly enough. Thank you very much!
Thank you so much! It’s great to hear you had such a positive experience with our support and that everything was sorted out quickly and just how you needed it. Your feedback really means a lot to us, it keeps us motivated to keep doing our best. If there’s anything else you need, just let us know. We are always here to help.
The level of support I've received in this trial period has been phenomenal. Each person is responsive and helpful. I'm very happy with the app so far and I expect that will continue.
I'm writing to express my disappointment regarding our scheduled onboarding meeting. While I appreciated the detailed responses to my initial questions and was looking forward to getting started with Inkybay, the experience with our scheduled call was far from satisfactory. I stayed up until 9:30 PM PDT for our meeting and waited for ten minutes, but no one joined, and I was kicked out. This lack of punctuality has significantly impacted my initial impression of Inkybay. Given this experience, I'm finding it difficult to fully trust the assurances provided in your previous email. Reliable onboarding and support are crucial for my small business, and this no-show has raised serious concerns. When I initially spoke to customer support, I was offered a plan fo $19.99 only to be charged $49.99. Be careful. They will scam you out of your money. Now I have to fight with my bank and Shopify to get my money back. I will never use this app again. FRAUDS!!!
So i have been searching for a designer app and have tried many. I needed to find out how to do some extra custom set ups for some of our products. We contacted support and Noah was extremely helpful. Noah went above and beyond and we are only a trial at the moment. He even made a couple of play videos to ensure we get the customisations correct. Experiencing the app so far has been good. Generally easy to set up and move forward. The other thing i took into consideration is there are a lot of decent size companies using this designer app and for many years which was good indicator that this might be the one stop for us for the future. Would honestly recommend on the bases of excellent software plus customer service.
As a brand new user, trying InkyBay, the service level has been top notch on both of my questions.
We truly appreciate you sharing your experience! We're really glad we could help you get started. If you ever need any help, please reach out to us. We’d be happy to help!
great tool for apparel customization
We really appreciate your feedback. Great to know our product customizer tool is working well for your apparel customization. Being able to make custom changes easily really helps. If you ever need help, just let us know. We are here to support you!
The Inkybay team has been incredibly friendly and highly professional. Every time I faced an issue, they were quick to help and provide support. The app works great, and the best part is that it’s highly customizable to suit your specific needs. I would especially like to thank Ryan, Orrel, Noah, Hendrix, Anthony, Jeff, and the entire Inkybay team for their outstanding service!
Thanks so much for your kind remarks about our product customizer app and your appreciation for our team. We're glad knowing that our app with product configurator greatly benefitted you with all that amazing customization features. It is satisfying for us to know that our support team could guide solutions to you with professionalism. From the entire team of InkyBay, thanks again for your recognition and we sincerely appreciate it. If you need any further assistance at any point of your InkyBay journey, we're functional around the clock to help you.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.