Inkybay ‑ Product Personalizer
InkyBay has received a mix of positive and negative reviews from users. Many customers have praised the app for its wide range of features, excellent value for money, and quick and friendly customer support. Users appreciate the app's flexibility and user-friendly interface, making it easy to set up and use for custom print shops. The support team, including members like Noah, Rayne, Anthony, and others, has been highlighted for their responsiveness and willingness to help with any issues or customization needs. Additionally, the app is commended for its comprehensive product personalization capabilities and the ability to cater to specific business requirements. On the other hand, some users have faced challenges with the app, particularly regarding download file issues, language display problems, and specific product compatibility. Negative reviews mention difficulties in downloading customer-uploaded files, delays in resolving technical issues, and concerns about the app's suitability for high-volume orders. Despite these drawbacks, the majority of users have found InkyBay to be a valuable tool for customizing products and have appreciated the exceptional customer service provided by the support team.
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I have been very satisfied with InkyBay. I have needed assistance a few times with the initial setup and troubleshooting, and every time the support team has been incredibly fast, friendly, and knowledgeable. The app works very well and offers a wide range of features. In my opinion, the value for money is excellent, and I highly recommend InkyBay to anyone looking for a product personalization solution for their Shopify store.Olen ollut erittäin tyytyväinen InkyBayhin. Olen tarvinnut muutaman kerran apua käyttöönotossa ja erilaisten ongelmien ratkaisemisessa, ja asiakaspalvelu on ollut joka kerta erittäin nopeaa, ystävällistä ja asiantuntevaa. Sovellus toimii hyvin ja tarjoaa paljon ominaisuuksia. Mielestäni hinta–laatusuhde on erinomainen, ja voin suositella InkyBayta lämpimästi kaikille, jotka tarvitsevat tuotteiden personointiratkaisun Shopify-verkkokauppaan.
We truly appreciate you taking the time to share your experience. It’s inspiring to know that you’ve found InkyBay to be a valuable solution for your custom business. Not only for the product customization feature & overall app performance, but also for the positive experience you've had with our support team whenever you've needed it. Thank you for staying with us and for your continued trust.
This app does everything and makes setting up my store so easy. The issues I have come across have been resolved in the first chat. I would recommend inkybay to anyone. It is well worth the subscription.
Thank you so much for your kind words! We are glad to hear our product personalizer was helpful and made your product customization journey and store setup easier. Our proactive support team is always ready to assist you from the very first chat. Your recommendation means a lot to us. For any further assistance, please reach out. And keep exploring more of our personalization features as you continue growing your custom business with InkyBay.
An sich kein schlechter Konfigurator aber es gibt sehr häufig Probleme mit den Download Dateien der erstellten Designs. Für eine professionelle Verwendung sehr sehr aufwändig da man immer mit dem Support Kontakt aufnehmen muss. Der reagiert zwar schnell aber man muss immer warten und das ist dann eben für eine regelmäßige Nutzung mit einigen Bestellungen am Tag sehr nervig. Für jemanden der nahezu keine Bestellungen hat mag es gut sein.
Thanks for sharing your experience with us. We agree that it’s inconvenient to go back and forth with the support team for design file downloads. Even though we respond very quickly, you are right to be frustrated. However, our print-ready files are usually downloaded quickly, and it takes a maximum of 10-15 minutes if customer-uploaded files are too large or have complex designs. During this time, a processing notification is shown so you know the file is being prepared. Since our print-ready files contain all sorts of order information and come out as production-ready files for every printing type, it takes some time for the server to process it all. Also, if you find the wait unusually long, you can request to reprocess the order file right from the dashboard. That said, we are truly sorry about your experience. Although this time is needed to prepare large and complex files properly, we understand how frustrating the wait can be during busy production hours, so faster large-file processing remains a key focus for us. We truly appreciate your feedback, and we are constantly improving our product personalizer to provide you with the best experience. We really hope you will consider exploring our product configurator again as we continue making the app smoother and more reliable.
I swear if you can avoid this app, do so. This is a real review. I run a high paced print shop and their app was only fine for single orders. Not high volume. As soon as the file was too large or complicated or any file a customer uploaded that was actually of good quality, their app wouldnt allow me to download on the backend. Then i have to wait 24 hours for them to email me the files (when i can reach out to the customer faster and get it printed). Customers can upload their images, but they dont allow you to download it on the backend. So you are basically paying InkyBay for nothing. Then they pretend like the issue doesnt exist, even though I have brought it up nearly every day for 2 months. They say "it looks good on my end" when its not their end im worried about. I need it on my computer not theirs. I finally decided today to cancel it. I have used this service with nothing but headaches and fear if it will work today or not. And thats not something worth paying for. LISTEN FOLKS THERE ARE BETTER MORE RELIABLE CHEAPER SERVICES OUT THERE. DONT TRUST THIS ONE. IF YOU DO, YOU WILL SEE WHAT IM TALKING ABOUT AND REMEMBER I WARNED YOU.
We understand that managing a fast-paced print shop is not easy, and it requires speed and reliability. However, we would like to address that InkyBay generates print-ready files in SVG, JPG, PNG, PDF and EPS formats, containing all order details and customer-uploaded images to help automate the production. These files are usually processed quickly, but large or complex files can take a maximum of 10-15 minutes, during which a processing notification is shown. During this time, files provided by customers are converted into a vector format and prepared to be suitable for any type of printer, so our server takes some time. While this processing helps ensure the files are ready for production, we understand your frustration. This is why we’re actively working to make large and complex file processing faster and smoother We truly appreciate your feedback, and we are working diligently to make our product configurator smoother and more reliable.
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