Inkybay ‑ Product Personalizer
The reviews for this Shopify App are quite mixed. On the positive side, many users praise the quick and helpful support provided by the app's team. Customers appreciate the flexibility and user-friendliness of the app, especially for running custom print shops. The support team is highlighted for being responsive, patient, and willing to go above and beyond to assist with any issues or customizations. Additionally, the app is commended for its comprehensive features and the ability to meet specific needs for product personalization. On the negative side, some users have experienced issues with the app's functionality, particularly related to downloading files and technical glitches. There are complaints about delays in resolving problems, lack of compatibility with high-volume orders, and discrepancies in pricing. Some users have also expressed frustration with onboarding processes and communication issues with the support team. Overall, while the app offers extensive customization options and strong customer service, there are concerns about reliability and technical challenges that need to be addressed.
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An sich kein schlechter Konfigurator aber es gibt sehr häufig Probleme mit den Download Dateien der erstellten Designs. Für eine professionelle Verwendung sehr sehr aufwändig da man immer mit dem Support Kontakt aufnehmen muss. Der reagiert zwar schnell aber man muss immer warten und das ist dann eben für eine regelmäßige Nutzung mit einigen Bestellungen am Tag sehr nervig. Für jemanden der nahezu keine Bestellungen hat mag es gut sein.
I swear if you can avoid this app, do so. This is a real review. I run a high paced print shop and their app was only fine for single orders. Not high volume. As soon as the file was too large or complicated or any file a customer uploaded that was actually of good quality, their app wouldnt allow me to download on the backend. Then i have to wait 24 hours for them to email me the files (when i can reach out to the customer faster and get it printed). Customers can upload their images, but they dont allow you to download it on the backend. So you are basically paying InkyBay for nothing. Then they pretend like the issue doesnt exist, even though I have brought it up nearly every day for 2 months. They say "it looks good on my end" when its not their end im worried about. I need it on my computer not theirs. I finally decided today to cancel it. I have used this service with nothing but headaches and fear if it will work today or not. And thats not something worth paying for. LISTEN FOLKS THERE ARE BETTER MORE RELIABLE CHEAPER SERVICES OUT THERE. DONT TRUST THIS ONE. IF YOU DO, YOU WILL SEE WHAT IM TALKING ABOUT AND REMEMBER I WARNED YOU.
De nombreux problème remontées de la part de mes clients. Les produits ne s'ajoute pas aux panier, mais malheureusement les techniciens ne trouve pas le problème. Je dois donc tout refaire et trouver une autre application
This app is great. It's very flexible with many awesome features to run a custom print shop. Very user friendly. It's a lot of backend work. the support is awesome and very responsive. Any little idea I think of while editing they can try to add or implement to the store. They send helpful videos to show me how to make the necessary adjustments if its simple tasks but when I ask for something bigger like building a seperate clipart page that takes my customer directly to the designer they can do the work for me instead of me tring to code and write a new page. The support is speedy and any out of the box idea can be explored with this app.
Thank you so much for such detailed feedback. It’s great to hear that our product customizer is flexible and user-friendly; this is exactly why we work relentlessly. Our support team is ready to answer all your queries. Please feel free to reach out for further assistance and enjoy exploring more of the app!
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