All reviews

Rating Breakdown

  • 5
    94% (279 ratings)
  • 4
    3% (9 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (5 ratings)
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5 / 5 Share

June 24, 2018

I had been back & forth whether this app was right for me however it turns out that this is the only genuinely great product designer that there is in my opinion. As with all product customisers there are a learning curve & it took me a little while to get my head around it however the amazing support I have received while I have got to know the software has been amazing! I you have any product that needs to be customisable, install this app & chat to the team & they will make it happen for you.

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 20, 2018

The app works great for us! The best part of Inkbay is their incredible, prompt customer support. If you have any issue with their system, Jahangir and the Inkbay live support team respond within hours to help. Their focus on customer satisfaction allowed us to smoothly transition to their platform without any major concerns. Would definitely recommend for small businesses like ours.

Using app

About 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

April 25, 2018

Great support team who is always there to help! Anything from basic questions to tweaking features in the app. The UX is not as intuitive as you'd like it. Still works well but definitely room for improvement. I just started using the app but I have high hopes and recommend it.

Using app

12 months

Total reviews

2

Average rating

4.5

5 / 5 Share

April 25, 2018

What a great app. I've been looking for something like this for over a year. I have tried virtually all others then came across this. It's the perfect app for what I need and easy to navigate. I jumped on it yesterday and began setting up products, I came across a couple of little issues and contacted Support. The issues were sorted within seconds by Rashed. He was a tremendous help and talked me through how to solve the issues aswell as lending a hand. I highly recommend this app and many thanks to Rashed. 5 Stars from me.

Store

Gasfm

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 21, 2018

Very Reliable and when you need customer service they are extremely responsive and show step by step how to update and fix your problems.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

1 / 5 Share

March 15, 2018

English insturctions are very poor, the app is very confusing, it wasn't well made.

Using app

1 day

Total reviews

1

Average rating

1.0

5 / 5 Share

March 12, 2018

I have used and had apps built for me over the past 20 years ~ always bugs and non responsive on many platforms. This is the 1st product i have found that does what it says on the tin ! Totally responsive and works on PC/TABLET/MOBILE - Obviously with any new app you need to learn how to use it, but the support i received got me going within 2 days ( responses were quicker than this ! but i needed to train myself ). Early days to see what users think ! but i am very impressed. Don't waste time with anything else.

Using app

Almost 4 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 21, 2018

Ran this app over a period of 6 mos. and I'm very impressed with the customizer. First off, incredible customer service, they're always very responsive. The app itself run very smoothly and my customers loves it. Make sure you install this app guys!!

Using app

Over 3 years

Total reviews

7

Average rating

4.9

5 / 5 Share

Feb. 8, 2018

Great app with a lot of functionality that other design labs in the app store just don't seem to have. A bit confusing to navigate at first because there is so much tweaking that can be done, but the support team is always happy to help when needed.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2018

Amazing product that has more features than most of the other customiser apps on the market. Customer support is also exceptional.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 14, 2018

I am new to Product Customizer but I am very please with it. And I can't sing enough praise for their customer support! I don't recall ever giving a five star review for any product with anyone in the past. Unfortanely today most company's idea of customer support is lip service and an outdated, time wasting online FAQs or forums. Not Inky Bay. Whenever I need help they are there for me. I am still learning their product and have a lot more to learn but if their product is anything like Rashed of customer support, I will be a customer for a very long time.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2017

This is a very powerful Product Designer and the support has been outstanding even though the time difference, including LIVE SUPPORT chat. This app is actively developed and I'm looking forward to new and exciting features. This is a great addition to Bupppy.com & DigitalBread.com. Thank you InkyBay team

Store

Bupppy

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 13, 2017

This App is awesome, you can tailor the program to suite your needs for almost graphics/product combination. When you start to realize the depth the program has it can be daunting, however, it works in your favor. You can curtail the program in so many ways. In addition, the support from Rashed is truly top notch, either chat with him or email and guarantee you'll receive a response and get any problem you have solved!

Store

Csfx

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 27, 2017

This App solved my requirements. In the beginning, it's a little confusing to install by me, but thank for the excellent customer support, it is no problem. It works very well and provides an SVG format of the design by customers that make the engrave processing very easy and save our lots of time. The only negative is that it will create products in Shopify. Overall, excellent app and fantastic customer support! The develop team responsive to my specific needs and resolve any issues, even create a theme for us, so surprise! Thank you!

Store

Pitaka

Using app

About 1 year

Total reviews

10

Average rating

4.9

5 / 5 Share

Feb. 21, 2018

Top notch customer service, great app, good user experience. You can pretty much customize anything you want, great for shops with many products. Highly recommended!!

Using app

5 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 9, 2017

better customer assistance next time. your competitor has a better price and better assistance. thank you for your help anyways

Using app

6 days

Total reviews

2

Average rating

3.0