All reviews

Rating Breakdown

  • 5
    95% (155 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (3 ratings)
  • 1
    2% (4 ratings)

Reviews with Text

  • 98% (160)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 14, 2024

Edited 1 star back to 5 stars. I was able to talk to their tech team lead, and our concerns were addressed instantly. Their tech team apologized and properly explained that there was a small misunderstanding with their support team. Edited our review from 5 to 1 star. You're charging for a simple customization on the product page. They are insisting on a custom charge on simple customization, aligning the dropdown menus, upload buttons on the product options. The support staff provided exceptional service, demonstrating their commitment to customer satisfaction from pre-sale inquiries to post-installation support. Despite encountering minor difficulties during app installation and initial usage, the support team promptly addressed and resolved issues through guided video tutorials. Furthermore, they proactively communicated any missing functionalities or features to their development team for future updates. The app offers extensive capabilities, including the ability to handle setup charges per color and side, calculate run charges per print color, adjust prices based on product sizes, and provide quantity discounts. Its comprehensive features set it apart from other similar apps on the market.

Store

Artees

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 12, 2024

Best product customization app on this platform. Highly recommended. It's so easy to use and their customer support are top notch!

Using app

37 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your glowing review! We're thrilled to hear that you consider Inkybay the best product customization app on this platform. Your recommendation means a lot to us. We're delighted that you find our app easy to use and that you've had a positive experience with our customer support team. Providing top-notch support is a priority for us, and we're here to assist you every step of the way. If you ever have more feedback, questions, or if there's anything else we can do for you, please don't hesitate to reach out. We're dedicated to ensuring your continued satisfaction with Inkybay.

5 / 5 Share

Jan. 24, 2024

AMAZING App. I love InkyBay. I have tried so many other apps and nothing compares to InkyBay. Not only is the app amazing but their suppport blows me away. The will stick by you and insure that your concerns are taken care of. Look no further than InkyBay.

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your enthusiastic feedback! We're thrilled to hear that you find InkyBay to be an amazing app and that it stands out compared to others you've tried. It's especially rewarding to know that our support has made a positive impact. We're dedicated to standing by our users and ensuring that any concerns are addressed promptly. Your recommendation means a lot, and we're here to continue providing you with the best service possible. If you ever have more feedback or questions, don't hesitate to reach out. Thanks for choosing InkyBay!

5 / 5 Share

Nov. 13, 2023

Great Support and so fast. We´re new with Inkybay and have a lot of questions. Every question is answered and taken seriously

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience! We're thrilled to hear that you've had a great support experience with Inkybay. Welcoming new users is a priority for us, and we're glad that your questions have been answered promptly and with the attention they deserve. If you have any more questions, need assistance, or have further feedback to share, please don't hesitate to reach out. We're here to help and ensure that your journey with Inkybay continues to be smooth and enjoyable. Welcome aboard, and thank you for choosing Inkybay!

5 / 5 Share

Nov. 8, 2023

This app is fantastic! The live support is beyond great! They are always available and everyone I've chatted with is very knowledgeable and helpful!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

Greate experience with Inkybay

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your valuable feedback! It's great to hear that you've had a positive experience with Inkybay! If you ever have more feedback, questions, or suggestions, please don't hesitate to reach out. We're here 24/7 to assist you in any way we can. Thank you for being a valued merchant of Inkybay!

5 / 5 Share

July 15, 2023

Nice product and support. customer support always ready to help. I have contact the customer support many time they always ready to help.

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words regarding InkyBay - Product Personalizer and our customer support. We are so glad you've had a positive experience with both. We take customer satisfaction very seriously, and we are always dedicated to improving our products and services. Your feedback is invaluable, and we'll share it with our team. We're glad that you've found our customer support to be helpful. It is our primary duty to make sure that our clients are always able to get the business-centric help they need. Thank you for choosing us. If you have any further questions or need assistance, please don't hesitate to contact our 24/7 live support team. We're here to support you every step of the way.

5 / 5 Share

July 4, 2023

Really nice app and a really nice support! A great team. They help you fast with all your problems.

Using app

2 days

Total reviews

4

Average rating

4.3

Developer Reply

Thank you for taking the time to write such a wonderful review regarding InkyBay - Product Persoanlizer. It is a pleasure to hear that you found our app really nice and our support team really helpful. Our primary goal is to provide prompt and effective business-centric support to our clients. We are happy to know we have met your expectations by solving all your problems. Our dedicated team is always committed to ensuring customer satisfaction and business success with our app. If you have any further questions or need additional support, please don't hesitate to reach out. We're here to help you 24/7.

5 / 5 Share

July 3, 2023

A bit confusing getting started But their tech suppport is amazing - Alvin was amazing very communative as well! Thanks bunches!

Using app

About 17 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback about your experience getting started with Inkybay - Product Personalizer. We apologize for any confusion you may have encountered, but we're thrilled to hear that our tech support, especially Alvin, was amazing and provided excellent communication throughout the process. Our team is dedicated to assisting our users every step of the way, and we're glad that Alvin was able to help you effectively. We greatly appreciate your kind words about our tech support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to support you and ensure your continued success with our app. Thank you for choosing Inkybay - Product Personalizer, and we appreciate your feedback.

5 / 5 Share

June 22, 2023

Just started using the app. The customer service is excellent. Looking forward to getting it all set up and can provide more feedback then.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words and positive feedback. We are thrilled to hear that you are happy with our customer service. Our 24/7 tech support team is here to help you every step of the way and make your experience as seamless as possible. Reach out to our team for any of your further adjustments. Thanks again and wishing you a successful business ahead.

5 / 5 Share

June 10, 2023

I reached out with some technical questions, and they provided feedback within 5 minutes that helped me resolve my questions. I highly recommend their app, and their customer service is excellent!

Using app

About 7 hours

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for reaching out with your technical questions! We're thrilled to hear that our team at Inkybay - Product Personalizer provided feedback within 5 minutes and helped you resolve your queries. We appreciate your high recommendation for our app and are delighted that our customer service has met your expectations. We're here to help 24/7, so feel free to reach out if you need any further assistance. Thank you again for choosing Inkybay - Product Personalizer!

5 / 5 Share

June 8, 2023

Excellent customer service. They are always willing to assist and get any errors fixed quickly! The app has been very helpful to our business. Thanks again!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words and positive review of our app, Inkybay - Product Personalizer! We're thrilled to hear you've experienced excellent customer service from our team. We take pride in our willingness to assist and resolve any errors quickly. We're delighted that Inkybay has been helpful to your business. Your satisfaction means a lot to us. Thank you once again! We're here to help 24/7

5 / 5 Share

June 5, 2023

The App is good, but the customer support is better. Tkey have been really patient with me and guided me in every step.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your fantastic feedback regarding InkyBay - Product Personalizer. We are glad you find our app good, but we are happier to hear our customer service was better and they successfully exceeded your business expectations. We are always dedicated to providing excellent support to our users, and we're delighted that our team has been patient with you and guided you through every step. Thank you for choosing us and for your kind words about our customer support. If you have any further questions or queries, please don't hesitate to reach out. We're here to ensure your continued success with our app 24/7.

5 / 5 Share

June 4, 2023

great app and great customer service, always helps you with any inquiry you have and they are available almost every day. 5 stars.

Store

Caseqlo

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 30, 2023

We play with almost all product customizer apps in Shopify Store. Our site has very complicated functions and options. We provide various types of printing services in extremely critical bulk order systems. Which is why we almost give up on any 3rd party app. But finally, we got Inkybay and were able to adapt our requirements with their wide range of customization options. Their server is also faster compared to all other similar apps. Highly recommend it if you need a super customized and branded product customizer.

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 28, 2023

Alvin is a rockstar! I had lots of questions and he answered them all along with making so many changes for me. I haven't yet activated the website but so far I highly recommend for their customer service!!

Using app

About 3 hours

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for taking the time to write a wonderful review regarding InkyBay - Product Personalizer. It's fantastic to know that Alvin was able to answer all of your questions and make numerous changes to meet your specific business needs. Providing excellent customer service is our priority, and we're glad to hear that Alvin exceeded your expectations. Even though you haven't activated the website yet, we appreciate your recommendation based on our outstanding customer service. We're confident that you'll continue to have a positive business experience as you move forward with InkyBay. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to support you 24/7.

5 / 5 Share

May 19, 2023

Jeff has been so helpful!!!! He has gone above and beyond to help me with my website. If out Jeff, I would be so lost.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review regarding InkyBay - Product Personalizer. We appreciate your kind words and acknowledgment of Jeff's efforts. We're delighted that you have had a great overall experience with our app. Providing business-centric customer support is our motto, and we are happy to meet your expectations. Thank you for choosing our app. If you have any further questions or need any additional help, please don't hesitate to reach out. We're here to ensure your continued success with your website 24/7.

5 / 5 Share

May 12, 2023

Great App! we recommend it for businesses that offer custom products. Excellent customer service! We will keep working with you guys.

Store

FOSMX

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to share your positive experience with Inkybay - Product Customizer. We are thrilled to have you as one of our most valuable merchants and you have been using our app for around 4 years and find it a great tool for businesses that offer custom products. It means a lot to us to have long-term merchants like you who trust our app and our team. We take great pride in providing excellent customer service to our users, and we are glad to know that our efforts have been noticed. Our team is committed to ensuring that your experience with our app is seamless and that your needs are met to the best of our ability. Thank you for choosing Inkybay, and we look forward to continuing to work with you and providing you with the best possible customizer tool for your business.

5 / 5 Share

April 28, 2023

very good app, fantastic features. Sarah is very helpful and the team always help with any issues or help straight away. Couldn't recommend more.

Using app

About 7 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 4, 2023

This guys are awesome they are helping and coordinating really well. They don't give up and make new features for you to cover your needs. It is the company I was looking for this banner and sticker design tools. Thank you.

Using app

20 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your kind words regarding InkyBay - Product Personalizer. It is great to know you found us helpful and responsive to your needs. We are committed to continually improving and adding new business-centric features to ensure our clients can access the best design tools available. It is also pleasing to know our tool has successfully met the business expectations of your banner and sticker design company. Wishing you a successful business ahead. If you need further assistance, feel free to contact us anytime. Our tech support team is available here 24/7.