All reviews

Rating Breakdown

  • 5
    84% (26 ratings)
  • 4
    6% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (1 ratings)
  • 1
    6% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 24, 2021

Really happy with the app so far and support has been super helpful! We needed them to update our COGS sales history for the past 6 months, so we could run monthly COGS reports, and they got it done within 48hours. Thanks Dave :)

Using app

4 days

Total reviews

3

Average rating

5.0

1 / 5 Share

Feb. 6, 2021

Clunky app taking some time to setup yielding less than average results and a limited reporting functionality. Horrible customer service. Dave is not friendly and unprofessional. I do not recommend.

Using app

About 5 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hello? Terrible customer service? I answered your emails within minutes, accurately and without a single word or phrase unfriendly or unprofessional. You criticize my App without really even using it, and you criticize it for not having capabilities missing from Shopify, never mind the App? Please re-consider your 1-star review as I do not feel it is merited, all things considered.

4 / 5 Share

March 7, 2019

Very good. I like this app but it takes some setting up if you already have loads of products. Could do with a better export function instead of a messy CSV file. From https://www.trucklumi.eu

Using app

11 months

Total reviews

7

Average rating

3.6

1 / 5 Share

Oct. 3, 2018

I reached out to the dev after the app refused to sync products (using the provided instructions, and waiting) and got back a snarky attitude based email. Beyond unprofessional and do not recommend. It's not user friendly and nowhere near out of the box ready.

Using app

4 days

Total reviews

3

Average rating

2.3

5 / 5 Share

Aug. 16, 2017

A great, useful app which is now an integral part of our ecommerce reporting and sales. The support and customer service offered by Profiteer is top notch, you are in very safe hands! *****

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

2 / 5 Share

April 19, 2017

I can see how the app would be wildly valuable if you can get it to work for you but Dave's less than stellar customer service is really a turn off. Don't dare send him an email asking a question or having a problem because he is very defensive and will reply quite rudely. If you don't do everything EXACTLY and if - god forbid - you don't understand something, you should know this is "Hence why [he] wrote a nice 30 page manual for it." Note to new users - the trial doesn't automatically transition to a subscription unlike every other back-end app after the free trial period. Just take note of this because if you spent a lot of time using the app to start the store but then you don't go back in to start the app, you will lose your work or have to do a portion of it again.

Using app

Over 1 year

Total reviews

1

Average rating

2.0

5 / 5 Share

April 4, 2017

Dave has been absolutely fantastic to deal with! Every time I have had an issue he has been on the phone to fix me up every time. This type of backend support makes the decision to invest the time and money into setting up on any of his apps is well worth it.

Using app

Over 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 14, 2017

great app... the ability to attach COGS numbers to products and pull inventory values at anytime is awesome. Thanks so much. Customer service has also been great. I suggested a new feature to David and got a very quick response. Thanks again for such a great app.

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 13, 2016

This app really helped me organizing my numbers! I mainly use it to add costs of my items, then to export reports at the end of each day to easily calculate NET profit! Also, great support! Much recommended :)

Using app

9 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Nov. 9, 2016

This is a great app that does what it says on the tin - and it provides a feature that Shopify sorely lacks. However, be aware that it does not take into account discounts, gift cards, shopify payments fees, or anything else; it simply provides sale minus cost of goods. This is really useful for getting a rough idea of your profits but not ideal from an accountancy point of view. Given the limitations, I don't think that this is a $15 a month app, but if it was $5-7 a month I'd pay for it without hesitation just to save myself my P&L calculation hassle. However, that is not to say it is not a great app and I would certainly recommend it if you need the functionality and can justify the price - easy to get started, easy to use, and gives you what you need.

Using app

About 1 hour

Total reviews

4

Average rating

3.8

5 / 5 Share

Nov. 4, 2016

Thank god I found Profiteer!!! They have great customer support, although I've never quite needed it since it's such a great easy tool for my business. I recommend it for any small business on shopify looking for cost pricing to be factored into their sales numbers. Such a valuable service!!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2016

Profiteer is my favorite new vendor in the last 10 years. Customer support is willing to help you accomplish your goals. Quick and friendly responses. They solved a problem I had been struggling with for months in a matter of days. Two thumbs up, Profiteer!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 5, 2016

We installed this app when we first started out but never had a chance to actually use it until almost a year after our store launch. We thought that updating our COGs was too timely. What a mistake! This app is a MUST if you're serious about running a business and seeing how much (profit) you're really making!

Using app

About 1 year

Total reviews

28

Average rating

4.2

5 / 5 Share

Aug. 28, 2016

Incredible personalized customer service, A+ , Highly recommend for anyone using shopify. These features should have been here from the start!

Using app

27 days

Total reviews

5

Average rating

5.0

5 / 5 Share

July 5, 2016

This app is a godsend! Wholesale cost and Inventory Value tracking is a huge part of being able to run a successful business and Profiteer has definitely picked up where Shopify dropped this ball. We switched over to Shopify from a stand alone in-house POS that had all cost tracking integrated and we were at a loss in this regard with Shopify until we found Profiteer. It has been easy to integrate and use. The ability to update costs with CSV files was very helpful with our huge number of unique SKUs. I highly recommend Profiteer!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 26, 2016

Great, simple and really useful app that fills the gap for COGs in our Shopify plan. User-friendly, easy to follow manual and friendly support. Makes EOFY heaps easier!

Using app

12 months

Total reviews

2

Average rating

4.5

5 / 5 Share

April 22, 2016

We have been using Profiteer for approx 3 months. Very impressed with the detailed user manual as well as the tailored menu - Dave has really tried to address the needs of the small retailer by making a format that is easy and quick to use. In terms of customer service, also very impressed with the speed that any of our queries or issues have been addressed. It is a platform that you can build on and tailor to the growing needs of the business with key information readily available every day. Very happy so far.

Store

Hautlac

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2016

Super easy app! Great to track COGS without making separate spreadsheets!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 29, 2016

What awesome customer service. We've had Profiteer for almost as long as we have our store. Great app for margin tracking. Just recently the Barcode column fell away and we really needed it along side our SKU's when viewing a report bt variant ID. Dave worked something out for us and in no time we have it back to the way we were using it. Brilliant app made even better by prompt service & expertise.

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 7, 2016

This is an easy to install app, and the best part is the support you get from the vendor..! I screwed up the file and Dave fixed it.. I asked for historical data beyond the current parameters of the app and Dave responded and got it done for me quickly! Once I got the costs put into the file, I can finally see the value of my inventory and the gross profit on each item sold...a big help for understanding what's making you the most money!

Using app

About 2 months

Total reviews

8

Average rating

4.5