Koala Bundles Volume Discounts
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Non posso disdire l'abbonamento, io voglio poterlo eliminare subito. non dovere mettere in pausa ma eliminare
Ciao! Ci dispiace per il malinteso. Durante la nostra chat abbiamo annullato il tuo abbonamento, proprio come avevi richiesto. Abbiamo inoltre esaminato la tua richiesta successiva e il nostro team di gestione ha approvato un rimborso per un addebito precedente per aiutare a risolvere la situazione. Se c'è ancora qualcosa che possiamo chiarire, non esitare a contattarci: saremo sempre felici di aiutarti. Speriamo che il nostro supporto abbia contribuito a rendere la tua esperienza degna di cinque stelle.
The app initially displays the correct B2B price to customers who are logged in through a company profile with catalog pricing. The problem occurs when the customer adds the product to the cart. At that point, the price automatically changes to the regular public B2C price, which creates a very confusing and poor buying experience for B2B customers. It is also not possible to disable the app for specific customer profiles or B2B customers, which makes the issue even more problematic. To be completely honest, I find this extremely frustrating. Your service level is very high and always polite, but when the app does not work properly with Shopify B2B, I honestly do not think the app deserves such a high rating anymore. Proper support for Shopify B2B catalog pricing should be added, or it should be possible to disable the app for selected customer profiles.
Hello, Thank you for your review. We are keen on improving your experience. We are really looking forward to talking to you or receiving more feedback via email. Looking forward to hearing from you. Regards, Koala Bundles team
Not responsive. Hard to reach out. We tried to use their app thinking their app is better than others and even subsribed to them, at first, i saw a drop in our conversion. And I was wondering what is the problem. After few weeks, I received a feedback that why is our product is tagged as SOLD OUT even though I checked, we have that inventory. And we tried to click the continuous selling but still not working. I do not recommend this, we;ve wasted a lot of money!
Hello, Thank you for your review. We are keen on improving your experience. We are really looking forward to talking to you or receiving more feedback via email. Looking forward to hearing from you. Regards, Koala Bundles team
absolute dog, doesnt even properly load when loading site
Hello, Thanks for reviewing the app. We’re sorry to hear about your experience. Our team has already reached out with some recommendations to help improve the loading speed and we’re currently waiting for your response so we can assist further. We’d really appreciate the chance to resolve this for you and make sure everything works smoothly on your store. Koala Bundles Team
Spent over 30 minutes building a bundle with different products, thinking I could connect each variant to its specific SKU so my supplier would know exactly what to ship. Turns out Koala doesn’t support that. It just applies a discount with no real SKU tracking. Total waste of time
Hello, Thank you for your review. We are keen on improving your experience. We are really looking forward to talking to you or receiving more feedback via email. Looking forward to hearing from you. Regards, Koala Bundles team
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