Promo.com ‑ Promo Video Maker
Promo.com for Shopify
Rating
4.8
feedback
1,297
chart
#109
All reviews
Rating Breakdown
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July 22, 2022
Used this app to make 2 videos so far. First one went ok - pity we can't publish to TikTok though, but hey it's free. Next video was saved, but didn't appear in saved videos and couldn't be published (stayed on 99% for 10 minutes with nothing happening). Looking at the page source, some of those variable names are completely weird and misspelt (not a problem in itself, but if you ask the next person to write oncomplete - a variable used in the video - they might not write it like it is in the script - music onCopmlete - fadeout) so it might be that shoddy programming is the cause. Pity, app seems to be quite good otherwise
June 12, 2022
I decided to give them another chance, and it's a lot better than my previous experience. Still not as many templates available compared to other apps I've used, but I'm hoping this will improve in the future.
Using app
About 1 year
Total reviews
77
Average rating
3.0
Nov. 11, 2021
Am starting. Hope after a week I can come here for my review. That is asking a review without testing an app before
Aug. 25, 2021
Promo is a very easy app to use, so I definitely give it a thumbs up for having virtually no learning curve. The reason for my 3 star rating however is that there are severe limitations to its functions. Here's my take: -- the character limit is too short -- does not allow user to add more text lines -- does not allow user to change text location or text size -- does not allow user to add more photos to feature more products (most of the templates only allow 2 or 3 photos - why so few?) -- does not allow resizing of video -- does not allow download of video (a dealbreaker for me because I couldn't get my Instagram to connect to this app, so the only way for me to post it is if I can download the video and then manually post it) -- does not support posting to Pinterest -- very limited selection of templates ------------ Overall, I think the developers have a good idea here. The templates have a polished feel and the paired music is good. It makes content creation relatively painless from existing photos in your Shopify store. I hope they will make more improvements to allow users a greater degree of flexibility in editing text, adding text, resizing and downloading video, and making longer videos to feature more products.
Hi Aloriam, Thank you for this detailed review. Reviews like these are exactly what helps us make Promo better! Our Shopify app was created with simplicity and speed in mind, to help Shopify store owners quickly and effortlessly create as many videos they need. While we are constantly improving our app, we try to keep it simple and straightforward. For users who require the advanced features and options you mentioned, we offer a fully-featured video maker at https://promo.com, with everything on our Shopify app and much, much more. We are looking into the Instagram issue you mentioned - thank you for reporting it! Team Promo
May 24, 2021
IT'S COOL. HAGO MI VIDEO EN UNOS MINOTOS, LO RECOMENDO . MUY FACIL A USAR Y COMPARTIR EN LAS REDES SOCIALES
¡Gracias por la reseña! Háganos saber qué la convertirá en una revisión de 5 estrellas :) ¡Suerte con tu negocio!
March 17, 2021
I tried the app out and appreciate that's it's free; however, I understand why. The limitations are not great especially considering that I can't fully enter my store's web address. Why have character limits for the most important aspect of the business?
Hi there, Thanks so much for the feedback. Yes, we do limit the number of characters but for a reason. We're using a technology that allows you to make an adjustment (such as color, text) that will always correlate with the animation. Removing this limitation can cause a serious change in the output of the video, such as a very small website address, that will be hard to read. I suggest using a URL shortener tool such as bit.ly, that not only gives you the option to cut down the characters, but also provides data on clicks. Feel free to contact our support at [email protected] for any needed assistance. All the best and good luck with your business! Team Promo
Dec. 30, 2020
I wish I could have access option to my camera roll for some more pictures..Also sound volume to adjust
Dec. 13, 2020
Beautiful app, will recommend it to anyone who is looking for videos to promote their store. I couldn’t believe it. Though there is room for improvement if you can introduce multiple product selection instead of one product.
Nov. 22, 2020
The Videos are decent but the app wont allow me to upload them to my social sites correctly. also not much of a music selection. You cant use more than one item for the video which sucks. Overall decent for a free app
Nov. 14, 2020
I just downloaded it as well and it stops at the 99% download. Great video production just need the downloads to work.
Nov. 14, 2020
I love the the app, I love how professional the videos look but the videos won't publish. It keeps getting stuck at 99%
Hey, Sorry about that, a member of our team is contacting you now and we'll solve this. Thanks, Team Promo
Nov. 13, 2020
I liked it, but first video published cool. All subsequent attempts by not publish! That's right???
Hey there! 👋 A member of our product team just emailed you regarding your feedback. Please let us know if the issue was resolved. Best, Team Promo
Nov. 10, 2020
Não consigo mecher no app , tudo em inglês não tem facilidade pra acessar meus arquivos , não baixa fácil meus vídeos , não faz loguin fácil , nada fácil nada.
Olá, muito obrigado por dedicar seu tempo para a revisão. Um de nossos agentes de suporte entrará em contato com você em breve e tentará ajudá-lo. Com qualquer outro problema técnico, você sempre pode nos contatar em [email protected] Obrigado, Team Promo
Nov. 10, 2020
Whenever I try to create one of my videos, it keeps staying stuck at 99% on the "Creating Video" screen. Other than that the app works perfect.
Hi there, Sorry about that, it shouldn't have happened. One of our support team members will contact you shortly to better understand how can we help you. Thanks, Team Promo
Nov. 9, 2020
I found this app very useful and simple to use but one downside is that you can't really customize the fonts, font size, logo size and so on. It would be an easy five stars if these customization is possible considering it is free to use.
Hey there! Thanks so much for taking the time and wrote such a detailed review ☺️ A member of our product team will contact you soon. We do hope you'll enjoy our app and keep making great videos. Team Promo
Oct. 8, 2020
why 480p ?? why not 10809 or 720p ?? this is a good app but useless if not seen clearly by the user or viewers
Sept. 21, 2020
Very easy to set up & it installed directly into my instagram. But, Wish there were more video options.
July 27, 2020
I just created my 1st video and posted it to Instagram and Facebook. It cut off part of the video so, I have to learn how to resize it but for now, it's better than nothing. Overall, it was easier than I expected.
Hey there, Let us help you...our product team will contact you to better understand the issue you encountered, maybe we can help! Thanks, Team Promo
June 24, 2020
It wasn't as easy as I thought- I chose 4 images, and it didn't initially show but 1 - had to go back and recreate. I'm learning it so it may be user error, but I was hoping for something quick, simple and easy. I did recreate and it posted to my product page - didn't play - again may be something I was doing but I follow instructions
Hey there, Thanks for the feedback, our support team will contact you shortly with a solution. It should be up and running in no time. Have a good day, Team Promo
June 17, 2020
Makes amazing video, but I have never had the feature "automatically post on product page" work. I have tried many different ways. Just for FB and manually posting, it's great. Should possibly take out that option since it never works.
Hey there, thanks for the feedback, it's great that you liked our app. Our support team will reach out to you shortly with a solution, All the best, Team Promo