SmartPopup: Promotion Popup for Shopify

SmartPopup: Promotion Popup

Reduce abandoned carts and promote all significant event

Rating

4.7

feedback

697

Reviews

chart

#6,486

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    8%
  • Less than a month
    22%
  • Less than a year
    47%
  • More than a year
    16%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative aspects mentioned. On the positive side, many users appreciate the ease of use and simplicity of the app. They find it easy to set up and customize pop-ups for their websites. The app is also praised for its functionality and the variety of templates available. Users also appreciate the prompt and helpful customer support provided by the team. On the negative side, some users have encountered technical issues and have had to contact support for assistance. However, they acknowledge that the support team was responsive and resolved the issues in a timely manner. Some users also mention that the app could be more mobile-friendly and have more customizable options, such as fonts and templates.

Highlights

Ease of use
Customer support
Technical issues
Mobile-friendliness
Customization options

Rating Breakdown

  • 5
    86% (598 ratings)
  • 4
    10% (73 ratings)
  • 3
    1% (9 ratings)
  • 2
    0% (3 ratings)
  • 1
    2% (14 ratings)

All reviews

4 / 5 Share

Feb. 20, 2024

I'm new to Shopify, and as a novice building my store, I've been very happy with this app. The app still has room to grow, which is exciting, but they also incl xlnt popups for free - Ty! Most importantly, I'm very happy with support, which is critically impt, as client promo problems must be resolved promptly, or it could quickly result in a countless number of angry clients.

Using app

--

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 10, 2024

Ryan was amazing, and you guys answered my question so fast, even though it turned out to be silly (sorry!). I honestly thought I would have to wait a while, but nope, you guys are on it! I appreciate you! You were very helpful.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

We had a very specific requirement which this App met. Their team is very professional, responded in timely matter and went above and beyond to address the issues and fixed them.

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 5, 2024

Brian was very helpful and solved our issue. We didn't have to follow any complicated instructions, he took the issue in his hands and solved it for us. Thank you!

Using app

--

Total reviews

19

Average rating

4.9

4 / 5 Share

Jan. 24, 2024

Occasionally encountered technical problems which prompted us to contact Support Team a few times so that itself is a little negative. Though, Support Team responded to us promptly each time and resolved the issue in a timely manner, so we shall continue to use the app at least until we find better one.

Using app

2 months

Total reviews

2

Average rating

4.5

All reviews

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