Purple Dot | Trusted Pre‑Order
Create trusted pre-order experiences in your Shopify store
Rating
4.7
feedback
40
chart
#5,776
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May 22, 2023
Update 5-22-23: I appreciate support getting the product refreshed in the app and the ability to add them to a waiting list but I have been waiting 8 days to get the product page button and 3 lines of text to show. After giving access to store for the devs there is still no resolution. I guess I will have to look elsewhere as I need this to work so I can recover lost sales due to availability by offering pre-sale. Update 5-16-23: Would not update products, showing orders as unfulfilled even though they were completed when I had the app before. I have asked to reset or remove the old info but they were unable to do this. It would cause a mess to use this app as it is. Update: I have had to make several changes to my theme in order to use Purple Dot. You cannot have ATC buttons in collections page or in any featured products. No quick view on your site. Also no comparable buttons. If you have these items and are unable to turn them off the app will oversell your pre-order items because Shopify will not allow a fix so that this would not happen. They denied several pre-order apps changes. Thank you Purple Dot support for your help. I was so excited to find this waitlist app to let my customers pre-order Christmas ornaments ahead of time. I am not gonna say there are no issues but Jaimee in customers service jumped on a zoom and we are working together to get these resolved. Hoping by the end of the week we will be able to offer our customers a pre-order option.
We apologize for the confusion here! To clarify: Purple Dot is compatible with tons of Shopify themes, not only 3. Our customer support team was recommending alternative themes given there was a theme compatibility issue, and you had mentioned you were trying various themes. If you'd like to keep working through this issue to find a compatible theme, we can send a deeper list. We completely appreciate that you want a cost-friendly theme and we can find one together if you would like. Let us know, it was a pleasure getting to know you. New Update: Thanks for sharing. As always, we're only aiming to help and clarify. We apologize that the app is not compatible with your theme and wish you the best!