Koss Design - review for Brevo(PushOwl):Email,Push,SMS

Nov. 27, 2025

SMS stopped working exactly when I needed them most — during the most important time of the year — even though I had purchased credit in advance. To make things worse, the first response from their customer service team was: “Oh, they are working,” when it was obvious they hadn’t checked the past 7 days. The backend failed at the worst possible moment, and the support agent (Harish) completely overlooked the issue. I had to insist multiple times just to get an escalation. A failure from start to finish. Truly unacceptable for a critical period.