Rating

4.8

feedback

1,825

Reviews

chart

#2,302

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    14%
  • Less than a month
    23%
  • Less than a year
    40%
  • More than a year
    19%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising the exceptional customer support provided by the team. Many users mentioned specific support agents like Anjali, Yash, and Raul who were extremely helpful, responsive, and patient in assisting with various issues and setup processes. The support team was commended for their quick response times, efficient problem-solving, and willingness to go above and beyond to help users integrate and optimize their Shopify stores with Brevo. Users appreciated the seamless onboarding process and the assistance received in setting up campaigns and resolving technical issues. However, there were a few negative reviews highlighting issues with account connections, misleading information, and technical difficulties that some users faced.

Highlights

Exceptional customer support
Efficient problem-solving
Seamless onboarding process
Technical difficulties
Misleading information

Rating Breakdown

  • 5
    94% (1,724 ratings)
  • 4
    3% (61 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (6 ratings)
  • 1
    2% (28 ratings)

Reviews with Text

  • 96% (1,761)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 24, 2026

The customer support at Brevo PushOwl is top notch!! I experienced some issues syncing - or rather understanding how it worked but Adrian stepped in and stepped up and resolved my issues straight away. Responses were always immediate, questions were always answered and issues dealt with. Extremely professional and helpful - if a company's support team are getting bad reviews - take a look at Brevo PushOwl's model - it's super!! Thank you Adrian!!!

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 23, 2026

Representatives, particularly Yash, deliver professional, tiimely, and supportive communication with positive outcomes.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2026

Harish was so helpful! They helped me understand the issue and gave me clear directions to resolve it. Thank you!!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2026

Amazing customer support. I’m quite new to email marketing and not a developer. AI helped me create some HTML templates, but I still needed help with setting up Brevo and fixing a few issues that weren’t picked up. Anjali from the Brevo support team was incredibly helpful. She quickly identified the problems, explained the errors in my code, and guided me through the filter setup. She even made some changes to get everything working smoothly with automations. Really appreciate the support — it made a big difference. I’d definitely recommend them.

Using app

22 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 21, 2026

I was facing some issues as I had 2 Brevo Accounts. I had the help of Harish at support and it changed my whole experience to be honest. He made a lot of work to get it to work. Really amazed by how good it went and that it solved my issue ! Thanks to him and now Brevo.Pushown is working perfectly

Using app

About 1 year

Total reviews

6

Average rating

4.3

All reviews

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