PushOwl/Brevo: Email,Push,SMS
Email Marketing, Web Push Notifications, & SMS for Shopify
Rating
4.9
feedback
3,068
chart
#2,350
All reviews
Rating Breakdown
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Dec. 11, 2024
I’ve encountered an issue with your service where the provided documentation often isn’t enough to resolve the problems I'm facing, especially with formulas not working properly. It’s common for website owners to be using multiple apps and may not have the time to thoroughly read through every document or guide you provide. In situations like this, more hands-on, human support would be extremely helpful.
Dec. 1, 2024
This is definitely the worst plugin I have ever used. They charge me randomly. And when I upgraded to an existing plan, they charged me twice. Other plugins don't do this. They usually only charge me for extra money. And there is no free trial for this plugin. This is definitely the worst plugin I have ever used. After I was charged twice, they blocked my account. This is definitely a scam.
Nov. 11, 2024
Be very cautious with this app. The stats they show are very misleading! by default revenue attribution the app shows is anybody who got the impression in the last 7 days and with their recent changes in the app you even can't change it with the free account. to see their real effect on your revenue make sure to see your analytics on Shopify analytics or GA.
Aug. 28, 2024
signed up on brevo website, got stuck at phone number verification because they didn't send any verification code to my phone (a lot of their users have the same problem from the community post on their forum). contacted them through the "contact us" form on their site. A few days past, no response. Made an account on their community forum to make a post asking how to solve the problem. Behold, my community account got suspended immediately after making my first post and the post got pending status. They said it needs to wait for a community manager to look into the post and approve it. I said to myself, sure, makes sense, it's probably to prevent bot spams. Another few days past, my pending post got deleted. Wow, I guess they don't want me to use their app then. 1 star
Oct. 31, 2023
Having issues logging into my account. Please advise how to fix this.
Hi Team :) We appreciate you taking the time to share your feedback, and we're sorry to hear about the challenges you've faced. We take customer satisfaction seriously and are committed to resolving any issues you may be experiencing. It's important to note that Shopify takes up to 24 hours to publish reviews, after your review was submitted, we made multiple attempts to reach you to address the login issue with PushOwl. However, it seems that our messages may have been overlooked. We would like to confirm that we experienced no downtime at the reported time. The login issue might be related to caching or adblocker settings. To swiftly resolve this matter, we encourage you to contact our dedicated support team at [email protected]. They are ready to assist you and ensure your experience with PushOwl is seamless. Thank you for your understanding, and we look forward to helping you get the most out of our app :)
Feb. 14, 2023
I have had Push Owl for years but hadn’t used it really. Recently decided to really take a look at it and they were always offering a free trial. I grabbed that and delved into it but found I already had apps that do what it does. I didn’t worry about the trial as Shopify has made changes to protect against being charged for what is to be a free trial. That being said, even if I understood that in correctly, I was not that irritated about it, though I said in to request for refund that this is unauthorized. I’m review is the customer service person who thought it prudent to be snide in the email to me. They also kept refusing to just say, we will give you a refund. I got we’re giving you a credit, it it will apply to all apps just not Push Owl and was reprimanded again. It doesn’t matter if you think I’m in the wrong. Say sorry for confusion, issue refund and go. I too am running a business and don’t want to go back and forth. And while I may have left Push Owl installed and found a use for it, the bad customer service made put my off, I’ve uninstalled and will not be back.