Jo Divine review for QuickBooks Online

Feb. 9, 2026

My 5-star review has gone down to 1 since the move to the new app, full story towards end of review. EDIT 9 Feb: I'm not reassured with support's comments that everything I have said is true. Also not reassured by the fact that BOTH the old and new version of the app seem to be pushing data into my system - they did not tell me they'd switched the old version back on (glad they did, still seems to work fine) nor do I understand why the new version is still pushing data through - thankfully I had used the "hold for review" setting so nothing bad has flowed through. MESSAGE TO SUPPORT: Explain the above and can you tell me why I was switched back to the old version without being told (it works, please leave it flowing!)? Also can I rely on data flowing through and how long for? Will the massive omissions and actual testing happen before you roll out the new version? ===== EDIT 8 Feb: I asked to be switched back to the old version and was told this could not be done. I see from other comments it is possible and data has started to flow from the old system but nobody told me. Honestly how are small 2 person companies like mine meant to deal with this nonsense? === My 5-star review has gone down to 1 since the move to the new app. It absolutely does not work. The way it is meant to work, from conversations with their "support" is totally different to the old way and cannot even cope with posting different payment methods into different accounts so they can be reconciled. I was lucky - I set my system to not auto post the transactions. Honestly an utter sh*t-show. Whatever imbecile forced this disaster on thousands of merchants with no warning should lose their job. I shall no doubt be forced to move to a paid for app by another company. Just roll it back, YOUR APP IS UTTERLY BROKEN AND CANNOT BE FIXED. Currently if you logon to their system, it warns you they've managed to duplicate transactions for a 2 week period. Moronic.