QuickBooks Online

Great customer support. Chelle answer all our questions to update connectors to shopify.

Excellent support from Rods on the QuickBooks Connector team! He was patient, knowledgeable, and genuinely committed to helping us resolve a complicated Shopify integration issue. He walked through multiple tests with us, helped identify a working solution, and escalated the remaining issue to engineering for follow-up. We're not quite finished with the integration, but Rods made excellent progress and provided outstanding customer service. It's refreshing to work with someone who takes ownership of a problem and follows through. Thank you, Rods!

The connector works well. Our business stretches the limits of Shopify so we expected some challenges with the QBO integration. Samantha did an excellent job and gave us the guidance we needed. Nice work!

I have used Quickbooks Online for years, but have never integrated our Shopify account. The process was pretty seamless, but where the service really shined was with the support staff. Jenny was incredibly helpful and took her time with me. We were able to communicate via chat for about 2 hours while she answered all of my questions and concerns. By the end of our session I left feeling more confident about the connector and the role it would serve for our business model. I am hoping this Connection is going to make a world of difference in boosting our efficiency. Thank you, Jenny for your patience and great communication!!

Great support from Maycel. We contacted the QuickBooks Connector team after the upgrade to the new connector and Maycel was quick, patient and precise: she went through each issue with us, opened a ticket for the development team and kept everything clear. The connector itself syncs our Shopify orders reliably (amounts and dates match Shopify to the cent), but for an Italian company selling across the EU there are still gaps: VAT codes on discount lines, 25% VAT rates matched to the wrong country, no class mapping yet, and no buyer name on receipts when customer tracking is off. The support experience made the difference.

Used this for years. The new version broke it. The recent update rebuilt the integration and it's a step backwards for us. It created its own income and fee accounts instead of using ours, so our Shopify revenue is now split across two accounts in the middle of our fiscal year. Every sale comes in under a generic "Shopify customer" with a generic "Shopify sales item", so customer names and products are gone from our books. You can't choose between invoice and sales receipt anymore, the dropdown has one option. We're heading into our busiest season and now looking at other accounting software.

Vinny was very helpful and genuinely tried his best to resolve my issue. Although the problem has not been fully resolved yet, I really appreciate his patience, effort, and willingness to help throughout the process.

Works well with a couple glitches around deposit matching. 5 stars for Ruth - she has helped me get a workaround for those issues.

Since the update they really dropped the ball... making everything so difficult for a month now. The app was perfect and they bricked it... We have to do so much manually it just makes no sense, can't imagine an even bigger company then ours. Hope they fix it soon.

Valerie was able to guide me through and unfortunately their is a pending change required in the software to fix my intergration and will Notify me once the change is made. Thank you

Sherwin was extremely helpful. Providing guidance and walking me through resolving my issues

Zero notice of the upgrade, and removing the old Onesaas and now its botched all my accounts. No invoices only sales receipts. Zero value sales are not sent to quickbooks. Worse is that our zero rated sales are all entering as standard rated! Why have you changed it!!!

Chelle was very good and responsive. Thanks!

I have the worst experience with their customer service for the bugs. Suddenly, they updated the app and now app is creating duplicate invoice numbers which is a big risk to the business but non-existential support. With the new update, app starts breaking, bugs, incorrect data and wrong invoicing. time to switch to another app.

Maycel has really spent a lot of time trying to help with issue today - thank you

Great help from JEBRAN, he helped me through all of my issues and took all the time to support my needs.

Valerie was really helpful and was very patient with my questions.

Had missing sales transactions for the last three months which I could not post manually as well. Chelle was super quick and helpful! Great support!

Nous avons été rapidement pris en charge par Ivy pour la résolution d'un problème de taxes liée a la nouvel intégration. Un enjeu de comptabilisation des remboursements ainsi que des paiement faits par shop cash demeure en traitement par l'équipe. Je suis quand même satisfait de la rapidité et la courtoisie avec laquelle j'ai été pris en charge.

Had some issues migrating to the new Connector app from the old, Sam jumped onto the live chat and it was sorted in about 10 minutes, super fast response and fixed on the first contact.