QuickBooks Online

Thank you so much to Sam for all your help. I am completely new to this and had no idea what i was doing. Sam was extremely patient and guided me through each step.

Finally got some assistance from quickbooks thanks to Hensleigh who fixed my problem! Thank you so much Hensleigh! Seriously so happy to have my problem corrected after 8 months.

The app is missing some key details for personalization as other users have expressed. There was an issue with how discounts were being accounted for in relation to the net amount for transactions. I was unable to resolve it myself, but luckily Francis from the support team was super helpful. Issue was resolved within the same day!

Shopify transactions not syncing due to tax selection issue. Hopefully this will be fix asap as it had delayed posting transactions since 07/30/2026. One and half month now. Thank you.

quick books is fine but the new connector and even the old one is absolutely horrible with the new connector they have change things that we had to do wit the old one to make it work and now we have to re vamp how we do everything from deposits to adding product they have essentially added a tonne of work I would drop quickbooks in a hot minute but there is so much work to do if we change the connector app SUCKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Realised my data was not being synced and whilst fumbling through setting up the new app, assistance was provided by Nick via chat... 10/10... Thank you

Jasmin helped and guided me to the best of her knowledge which helped me understand the connector app beautifully she is a good agent Thanks Jasmin

Mon service avec Jasmin a été super merci pour ton accompagnement

I had Ivy from Quickbooks help me, Ivy was great, I am however disappointed with the new Shopify Connect integration as its not working as well as the old one.

I've been using quickbooks for years and really only have issues when trying to avail of the AI or automation - as long as you keep it manual, Quickbooks is an excellent product. Not fully on board with automating it. The support team is excellent however, especially Chelle! I've dealt with a lot of QBO support over the years and she was by far the most attentive and helpful individual I've encountered.

Poor, they keep changing things without ever asking if anyone wanted the change, recently the app integration removed ability to pull across transactions as invoices, didn't leave it as an option, and completely changed how we had to do accounting overnight which we're having to still figure out now, so thinking best to leave them. You go to complain and it's oh we can't take your complaint got to go to this other company so we said ok fine lets just complain directly to you then, oh no can't do that there's this 3rd company you got to complain to. How about I don't complain and vote with the wallet then and leave you?

WHY did you guys have to change this connector? It's super restrictive, I can't choose the type of transaction (sales receipt vs Invoice), it created a bunch of items and messed the chart of accounts unnecessarily. Absolutely hate it!

Like others, cannot sync the sales correctly Shopify created a bunch of tax codes creating a mess in QBO Why change something that is perfectly working? Really disappointed on the last updates from QBO

Like others here, we have had a terrible time with the new Shopify integration and Quickbooks support, which seems to have been overwhelmed. We have completely lost the connection with one of our stores and the other two still aren't functioning after several days and repeated requests for help. Even if we can get it to work it looks clunky and unhelpful.

Fantastic support from Valerie, thanks so much! Laid out our next steps in a clear, concise manner, helping us to resolve the issue we're having. Thanks again!

I am also experiencing significant issues since the forced migration to the new connector. Apart from lacking the most basic functionality that the previous connector offered seamlessly, ie ability to distinguish transactions by class and different payment methods, it has a issue posting items with Shipping citing inactive codes (which they are not) that no one seems to be able to resolve and it is not recognising different vat types either. I have spent hours on chats for about 10 days now and am no further forward, if anyone has encountered similar issues and has managed to resolve them I would be grateful for their advice

I am struggling with syncing orders and products after the update. Products are not syncing at all. Orders are syncing but as sales receipts rather than invoices which is a problem for us. I need help. I later chatted with Chelle who heared all my concerns and reassured me that the issues will be fixed

Chelle was very helpful. But the poor score is for QBO which has wasted so much time in my life from integration app changes without consultation.

Nick was kind, quick & helpful.

Excellent support from "Sam" ! He was very patient, professional, and thorough in assisting us with our QuickBooks–Shopify Connector concerns. He carefully reviewed the information we provided, clearly explained the integration workflow, and made sure our unresolved concerns were properly escalated for further investigation. Sam was responsive and helpful throughout the entire process. Thank you, Sam, for the excellent assistance!