QuickBooks Online

Vinny was very helpful in trying to resolve my Shopify and Quickbooks integration issue. Ultimately, there was some work that QB needs to do on their end but Vinny was able to resolved my other issues.

new to both QBO and Shpopify. have struggled with getting the integration to work. some of our first order got stuck and we have struggled to resolve the issue. I was going crazy, but then Francis from Customer Support reached out to me via a chat. timing was perfect. I was ready to throw up my hands, but she reached out, offered support and was able to help resolve some of the immediate issues and has helped escalate the trouble initial orders. GREAT experience with Francis from customer support. Support is key. as long as there is qualified and professional support issues can get resolved. Francis and her efforts are keeping me from looking for a different platform. Very optomistic.

Sam from Intuit's QuickBooks Connector team was very helpful. He investigated our failing Shopify payouts, pinpointed the transactions linked to other deposits, and escalated the remaining issues to the development team with clear follow-up. Great support!

My experience with the customer service was reaaly good. Sherwin did everything to help me and to make me feel confident. Thank you Sherwin.

Sam was good. he listened the whole story and tried the best. and escalate my issue to development team. hope to resolve my connector issue.

Francis was super helpful even when we had to escalate the ticket to a developer team. They helped me figure things out click by click.

I had an issue connecting my Shopify and Quickbooks accounts and Francis was a huge help. I couldn't be happier with the info and care that was given to me by Francis on this issue.

Chelle was very helpful and knowledgeable throughout the support session. The explanation of the Shopify Connector's limitations with partial payments was clear and informative. I really appreciate the patience and helpful guidance. Thank you, Chelle!

This app is great if you are an accountant. I personally do have a lot of problems getting around and finding what i need. There seems to be no help, warnings, or checks if you enter something wrong, for me right now it's a waiting game to see if I can pull a correct report or made the right entries. I bought the Book "Mastering QuickBooks 2026" and hope it gives me some help and tips.

Chelle, my rep today was absolutely amazing at solving all of my problems and teaching me some new tricks. Thanks a million. You rock!

Jebran (Jeb) was a fantastic help. Using the new screenshare, he identified the issues we were facing with QuickBooks and Shopify integration. And fixed them. These are issues that have dragged on a while - so it was hugely appreciated and a huge relief to get things over the line. Thank you Jeb!

Jebran was very helpful and professional. I had an issue with missing Shopify payouts and transactions in QuickBooks, which prevented me from matching deposits correctly. He understood the problem, explained the next steps, and triggered a manual sync to help resolve it. I really appreciated his patience and support.

VINNY in Service is absolutely top-notch, able to quickly diagnose difficult issues with this connector (of which there are many, but that's not on Vinny) and give A+++ service. They may not get the code right, but they support it well!

Ivy was extremely helpful

Maycel was very kind and patient. I won't know until tomorrow if the problem is solved, but she did give me an alternate method to fix manually if the re-sync on the account did not fix it. I'm happy with the transaction. I only gave 4 stars because the interaction did not create an immediate fix through the system.

nick was helpful. I wish they could have calls but he did the best he can and i really appreciate him. but you guys need to fix a few things on the integration to make it smoother in my opinion specially the foreign currency transactions that i receive in my local currency.

Customer service Kate had been helpful in answering my enquires with regard to the new Shopify connector settings. It didnt take long for the online chat to link up with the agent. I would easily give it 4stars for the chat experience. The new connector app settings were good and easy to select right from the quickbooks interface. More process of review and confirmation which I think is also good to ensure everything is in order before it gets into our books. Still pending to resolve: Customer phone number was missing in the import as feedback during the agent chat. But overall, I am satisfied with the improvement with some internal adjustments to suit to the new connector settings. Thanks Shopify for any new improvements that is to come!

Chelle was extremely helpful in fixing one of the many sync issues we have faced in the last month

The app is helpful to import transactions. It can have issues. I'm using customer service to dig into why it is not working but Rhica has been very helpful.

Sam was helpful today.