QuickBooks Online
The reviews are sharply mixed, but the dominant pattern is that the support team is highly praised while the app/integration itself receives frequent criticism. Many users describe agents as patient, knowledgeable, responsive, and effective at walking them through setup, troubleshooting sync problems, reconnections, missing payouts, and other accounting issues. Several reviewers say support resolved problems quickly, escalated issues appropriately, or at least provided clear workarounds and reassurance, which often softened frustration with the product. On the negative side, a large number of reviews complain that recent updates or the new connector introduced serious problems: broken workflows, missing invoices or transactions, duplicate invoice numbers, incorrect tax handling, loss of customer/product detail, and forced changes to accounting processes. Users repeatedly mention that the app is complicated, lacks helpful warnings or checks, and sometimes requires more manual work than before. Overall, the app seems capable when it works, but reliability and upgrade-related regressions are major pain points.
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Vinny was very helpful in trying to resolve my Shopify and Quickbooks integration issue. Ultimately, there was some work that QB needs to do on their end but Vinny was able to resolved my other issues.
new to both QBO and Shpopify. have struggled with getting the integration to work. some of our first order got stuck and we have struggled to resolve the issue. I was going crazy, but then Francis from Customer Support reached out to me via a chat. timing was perfect. I was ready to throw up my hands, but she reached out, offered support and was able to help resolve some of the immediate issues and has helped escalate the trouble initial orders. GREAT experience with Francis from customer support. Support is key. as long as there is qualified and professional support issues can get resolved. Francis and her efforts are keeping me from looking for a different platform. Very optomistic.
Sam from Intuit's QuickBooks Connector team was very helpful. He investigated our failing Shopify payouts, pinpointed the transactions linked to other deposits, and escalated the remaining issues to the development team with clear follow-up. Great support!
My experience with the customer service was reaaly good. Sherwin did everything to help me and to make me feel confident. Thank you Sherwin.
Sam was good. he listened the whole story and tried the best. and escalate my issue to development team. hope to resolve my connector issue.
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