QuickBooks Online
The reviews for the Shopify App show a mix of positive and negative experiences. On the positive side, many users praised the quick and helpful support they received from the customer service team, with specific mentions of team members like Chelle, Sam, Valerie, and Nick. Customers appreciated the patience, knowledge, and efficiency of the support staff in resolving issues related to the new integration and syncing problems. Additionally, some users highlighted the clear communication and guidance provided by the support team, making the resolution process smoother. However, on the negative side, several users expressed frustration with the new Shopify Connector app, mentioning issues such as missing transactions, tax-related problems, changes in functionality from the previous version, and difficulties in syncing orders and products. Some users found the new integration to be glitchy, time-consuming, and lacking essential features that were available in the previous app. Overall, while the support team received praise for their efforts, the app itself faced criticism for causing disruptions and complexities in the integration process.
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Great customer support. Chelle answer all our questions to update connectors to shopify.
Excellent support from Rods on the QuickBooks Connector team! He was patient, knowledgeable, and genuinely committed to helping us resolve a complicated Shopify integration issue. He walked through multiple tests with us, helped identify a working solution, and escalated the remaining issue to engineering for follow-up. We're not quite finished with the integration, but Rods made excellent progress and provided outstanding customer service. It's refreshing to work with someone who takes ownership of a problem and follows through. Thank you, Rods!
The connector works well. Our business stretches the limits of Shopify so we expected some challenges with the QBO integration. Samantha did an excellent job and gave us the guidance we needed. Nice work!
I have used Quickbooks Online for years, but have never integrated our Shopify account. The process was pretty seamless, but where the service really shined was with the support staff. Jenny was incredibly helpful and took her time with me. We were able to communicate via chat for about 2 hours while she answered all of my questions and concerns. By the end of our session I left feeling more confident about the connector and the role it would serve for our business model. I am hoping this Connection is going to make a world of difference in boosting our efficiency. Thank you, Jenny for your patience and great communication!!
Great support from Maycel. We contacted the QuickBooks Connector team after the upgrade to the new connector and Maycel was quick, patient and precise: she went through each issue with us, opened a ticket for the development team and kept everything clear. The connector itself syncs our Shopify orders reliably (amounts and dates match Shopify to the cent), but for an Italian company selling across the EU there are still gaps: VAT codes on discount lines, 25% VAT rates matched to the wrong country, no class mapping yet, and no buyer name on receipts when customer tracking is off. The support experience made the difference.
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