QuickBooks Online
Sync your sales channel with QuickBooks Online
Rating
4.8
feedback
3,069
chart
#480
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
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Less than a day
14%
-
Less than a month
22%
-
Less than a year
35%
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More than a year
24%
Reviews Summary
The reviews for the Shopify Connector app by QuickBooks are a mix of positive and negative feedback. Many users praised the customer service representatives, such as Sam, Chelle, and Sherwin, for their helpfulness, patience, and efficiency in resolving issues. Customers appreciated the support they received in troubleshooting problems with the app, especially when it came to syncing issues, integration problems, and technical glitches. The app was credited with saving time and streamlining processes for online shops moving to Shopify. However, some users expressed frustration with the app's glitches, limited sync settings, and issues with the new version causing problems with transactions and VAT calculations. Despite the positive customer service experiences, there were concerns about the app's functionality and the impact on business operations.
Highlights
Review RSS Feed
All reviews
May 19, 2026
this app is so incredibly helpful in syncing our orders between shopify and qbo, save so much time. they are quick to resolve issues, I just had a very helpful interaction with Sherwin, thank you :-)
May 15, 2026
While the app recognizes the deposits, it doesn't record the sales tax. Why would an accounting company make an app that doesn't record sales tax on the transactions.
Hi there, we have notified our integration experts team to get in out with you directly to assist. Sales tax will be handled as part of the integration as long as you have properly configured sales tax to be recorded on your Shopify sales. If you have questions please let us know via [email protected].
May 13, 2026
On my first day using QuickBooks Online for my business, I quickly noticed that the numbers literally were not adding up. Gross amounts were showing lower than net amounts, fees were missing, and several transactions were not categorizing or reconciling correctly. Needless to say, it was frustrating trying to sort through everything as a new user. I opened the chat support box and was connected with Nick. From the very beginning, Nick was professional, patient, knowledgeable, and incredibly easy to work with. He took the time to explain what was happening, walked me through the issues clearly, and helped me better understand how QBO and Shopify integrations function together. What stood out most was his calm and helpful attitude. He never made me feel rushed or dismissed, even with multiple questions. If all customer service representatives were like Nick, customer support everywhere would be a much better experience. Thank you again, Nick, for your professionalism and excellent support.
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